Vertiv
Overview
Join to apply for the
Site Leader
role at
Vertiv .
At Vertiv, we design, manufacture, and service mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. We are the trusted service provider for 70%+ of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service.
Why Vertiv for Field Service professionals
Vertiv is an industry leader in Technology and Services with a best-in-class Customer Service and Safety culture
Company leaders have many years of hands-on Field Service experience in this industry and many others
Tremendous focus is placed on employee technical and leadership development
Technical Training takes place in our state-of-the-art Training Academy or Regional Training Center with a strong focus on immersive, hands-on learning
Competitive benefits include smartphone, laptop, personal protective equipment (PPE), other tools-of-the-trade, 401k with a company match & Generous PTO/Vacation Plan, Medical, Vision & Dental & more
Abundant technical resources including 24/7 Technical/Factory Support and technical online libraries of product documentation, work instructions, and self-help troubleshooting guides
Company-wide commitment to promoting a strong work/life balance
An employer-of-choice for Veterans with technical backgrounds
Role and Responsibilities The Site Leader provides world-class jobsite leadership for large, long-duration, high-profile orders of Vertiv power and/or thermal equipment. The Site Leader is the primary Vertiv Service on-site technical representative for large jobs, from construction start through start-up, site acceptance testing, and project completion. The Site Leader establishes, grows and maintains excellent rapport with customers, co-workers, sales representatives and others as appropriate. The Site Leader works in tandem with the assigned Project Manager to collaborate on cost controls, schedule adherence, resource management, and a positive customer experience.
Duties & Responsibilities
Provide jobsite technical leadership for large projects
Become factory certified on a variety of products that interact with Liebert systems:
Expert working knowledge of Electrical Power Distribution, Generators, Switchgear, Automatic Transfer Switches, et al.
Lead an on-site team of 1-2 Project Leaders who may be leading crews of 1-10 Technicians each
Represent Vertiv at daily customer meetings and speak to technical requirements for the day’s schedule to coordinate activity with other on-site parties
Lead and support start-up and site testing activities for assigned projects
Ensure sufficient manpower on-site each day to perform start-up and site testing work
Assist during start-up and site testing as necessary, depending upon manpower availability and site location
Provide daily status reports to Service Management, Project Management and sales rep
Technical Responsibilities
Keeps current on Vertiv equipment start-up and commissioning processes, procedures, and tools-of-the-trade
Keeps current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips
Safety Responsibilities
Leads daily Vertiv toolbox talk, pre-job safety walk and inspection, and drives any corrective/preventive actions required in a timely fashion
Operates in a safe manner in accordance with published safety guidelines
Must wear appropriate PPE as per company guidelines
Adhere to work hours policy guidelines – “14 hours rule”
Report all work-related accidents or injuries within 24 hours to the appropriate personnel
Must be a role model to fellow associates with regards to safety
Lead by example with the use of STOP WORK Authority and timely closure of corrective/preventive actions
Administrative Responsibilities
Ensure adherence to Vertiv Warranty process in partnership with Project Manager
Provide accurate and timely reporting in accordance with published guidelines
Timecards, expense reports, mileage reports, SR/task closure, forms, et al.
Supports Project Manager with obtaining any necessary technical data so Project Manager can maintain project systems
Maintain company property according to company policies
Credit cards, PPE, test equipment, laptop, smartphone, et al.
Customer Satisfaction Responsibilities
Provide proper and adequate communication to internal and external customers
Ensure daily alignment of customer expectations and Vertiv activity, and drive clarification/re-alignment if there is a misalignment of expectations
Maintain customer satisfaction rates according to company guidelines
Personal Performance Expectations
Make decisions based on the Fundamental 5 in order of importance: Safety, Quality, Timeliness, Cost, Productivity
Capable of making timely decisions, technical and commercial, under pressure
Maintain productive utilization rate according to company guidelines
Adhere to company dress code and safety regulations
Understand and comply with company startup/escalation process and procedures
Lead by example, aligned to Vertiv Behaviors
Ability to communicate with all levels within the organization
Ability to handle stressful situations and provide a calming effect to customers
High level of diplomacy when interacting with internal and external customers
Qualifications
Experience (one or more of the following)
ASEET – preferred
Equivalent industry experience, specifically leading and actively participating in start-up and commissioning of Vertiv power equipment - preferred
ASMET
Six years military experience in a related field
Minimum 2 years of experience in Industrial construction management
Interpersonal Skills
Vertiv Behavior practitioner
Strong organizational skills
Independent operator
Strong verbal and written communication skills
Able to build and maintain trusting customer relationships
Collaborative and cooperative in high-stress environments
Able to communicate at all levels of an organization with executive presence
Able to quickly respond to changing customer priorities without disruption
Comprehensive knowledge of electrical / electronic test equipment and theory
Must be able to read and interpret electrical one-line diagrams and blueprints
In all aspects of the job, lead by example and be held to a higher standard of conduct
Product certifications up to date
Meet all aspects of the job description
Performance evaluation rating of meets all aspects of job requirement or better
Consistent performance and customer relation skills
Technical skills
Ability to make immediate site evaluations, including environmental temperature and general operating conditions
Ability to summarize and report all work-related tasks
Independently evaluate, recognize and recommend acceptable customer solutions based on site evaluation
Recommend and direct activities at a customer site by leading technical activities
Provide on-site customer consultation with the assistance of Project Leader(s)
Capable of providing project leadership and on-site direction for assigned projects
Expert in COHE procedures
Expert in site acceptance testing procedures and equipment
Computer skills
Advanced word processing, report generation
Spreadsheet processing
Electronic mail
Test equipment and data analysis programs
Familiarity with computer networks
Mechanical aptitude
Working Conditions
Job assignments will typically be long-term assignments ranging from 4 weeks to 12+ months depending on scope and schedule
Travel includes a field rotation that may involve three consecutive weeks on-site followed by one week at the home office
Jobsites may be industrial new construction or retrofit projects
Flexible schedules (weekends, evenings, and holidays)
Valid driver’s license
Deployable in the event of emergencies
Physical Requirements While performing duties of the job, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate may need to sit and climb or balance. Visual requirements include near, far, color, and depth perception. Must be able to lift up to 50 pounds regularly and up to 75 pounds occasionally.
Vertiv will make reasonable accommodations for qualified employees or candidates with disabilities, provided the individual is otherwise qualified and such accommodations do not impose an undue hardship.
The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES: Customer Focus, Operational Excellence, High-Performance Culture, Innovation, Financial Strength.
OUR BEHAVIORS: Own It, Act With Urgency, Foster a Customer-First Mindset, Think Big and Execute, Lead by Example, Drive Continuous Improvement, Learn and Seek Out Development.
Work Authorization No calls or agencies please. Vertiv will only employ those legally authorized to work in the United States. Sponsorship will not be provided. Individuals on temporary visas are not eligible for hire.
Seniority level Mid-Senior level
Employment type Full-time
Job function Information Technology
Industries Appliances, Electrical, and Electronics Manufacturing
Referrals increase your chances of interviewing at Vertiv.
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Site Leader
role at
Vertiv .
At Vertiv, we design, manufacture, and service mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. We are the trusted service provider for 70%+ of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service.
Why Vertiv for Field Service professionals
Vertiv is an industry leader in Technology and Services with a best-in-class Customer Service and Safety culture
Company leaders have many years of hands-on Field Service experience in this industry and many others
Tremendous focus is placed on employee technical and leadership development
Technical Training takes place in our state-of-the-art Training Academy or Regional Training Center with a strong focus on immersive, hands-on learning
Competitive benefits include smartphone, laptop, personal protective equipment (PPE), other tools-of-the-trade, 401k with a company match & Generous PTO/Vacation Plan, Medical, Vision & Dental & more
Abundant technical resources including 24/7 Technical/Factory Support and technical online libraries of product documentation, work instructions, and self-help troubleshooting guides
Company-wide commitment to promoting a strong work/life balance
An employer-of-choice for Veterans with technical backgrounds
Role and Responsibilities The Site Leader provides world-class jobsite leadership for large, long-duration, high-profile orders of Vertiv power and/or thermal equipment. The Site Leader is the primary Vertiv Service on-site technical representative for large jobs, from construction start through start-up, site acceptance testing, and project completion. The Site Leader establishes, grows and maintains excellent rapport with customers, co-workers, sales representatives and others as appropriate. The Site Leader works in tandem with the assigned Project Manager to collaborate on cost controls, schedule adherence, resource management, and a positive customer experience.
Duties & Responsibilities
Provide jobsite technical leadership for large projects
Become factory certified on a variety of products that interact with Liebert systems:
Expert working knowledge of Electrical Power Distribution, Generators, Switchgear, Automatic Transfer Switches, et al.
Lead an on-site team of 1-2 Project Leaders who may be leading crews of 1-10 Technicians each
Represent Vertiv at daily customer meetings and speak to technical requirements for the day’s schedule to coordinate activity with other on-site parties
Lead and support start-up and site testing activities for assigned projects
Ensure sufficient manpower on-site each day to perform start-up and site testing work
Assist during start-up and site testing as necessary, depending upon manpower availability and site location
Provide daily status reports to Service Management, Project Management and sales rep
Technical Responsibilities
Keeps current on Vertiv equipment start-up and commissioning processes, procedures, and tools-of-the-trade
Keeps current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips
Safety Responsibilities
Leads daily Vertiv toolbox talk, pre-job safety walk and inspection, and drives any corrective/preventive actions required in a timely fashion
Operates in a safe manner in accordance with published safety guidelines
Must wear appropriate PPE as per company guidelines
Adhere to work hours policy guidelines – “14 hours rule”
Report all work-related accidents or injuries within 24 hours to the appropriate personnel
Must be a role model to fellow associates with regards to safety
Lead by example with the use of STOP WORK Authority and timely closure of corrective/preventive actions
Administrative Responsibilities
Ensure adherence to Vertiv Warranty process in partnership with Project Manager
Provide accurate and timely reporting in accordance with published guidelines
Timecards, expense reports, mileage reports, SR/task closure, forms, et al.
Supports Project Manager with obtaining any necessary technical data so Project Manager can maintain project systems
Maintain company property according to company policies
Credit cards, PPE, test equipment, laptop, smartphone, et al.
Customer Satisfaction Responsibilities
Provide proper and adequate communication to internal and external customers
Ensure daily alignment of customer expectations and Vertiv activity, and drive clarification/re-alignment if there is a misalignment of expectations
Maintain customer satisfaction rates according to company guidelines
Personal Performance Expectations
Make decisions based on the Fundamental 5 in order of importance: Safety, Quality, Timeliness, Cost, Productivity
Capable of making timely decisions, technical and commercial, under pressure
Maintain productive utilization rate according to company guidelines
Adhere to company dress code and safety regulations
Understand and comply with company startup/escalation process and procedures
Lead by example, aligned to Vertiv Behaviors
Ability to communicate with all levels within the organization
Ability to handle stressful situations and provide a calming effect to customers
High level of diplomacy when interacting with internal and external customers
Qualifications
Experience (one or more of the following)
ASEET – preferred
Equivalent industry experience, specifically leading and actively participating in start-up and commissioning of Vertiv power equipment - preferred
ASMET
Six years military experience in a related field
Minimum 2 years of experience in Industrial construction management
Interpersonal Skills
Vertiv Behavior practitioner
Strong organizational skills
Independent operator
Strong verbal and written communication skills
Able to build and maintain trusting customer relationships
Collaborative and cooperative in high-stress environments
Able to communicate at all levels of an organization with executive presence
Able to quickly respond to changing customer priorities without disruption
Comprehensive knowledge of electrical / electronic test equipment and theory
Must be able to read and interpret electrical one-line diagrams and blueprints
In all aspects of the job, lead by example and be held to a higher standard of conduct
Product certifications up to date
Meet all aspects of the job description
Performance evaluation rating of meets all aspects of job requirement or better
Consistent performance and customer relation skills
Technical skills
Ability to make immediate site evaluations, including environmental temperature and general operating conditions
Ability to summarize and report all work-related tasks
Independently evaluate, recognize and recommend acceptable customer solutions based on site evaluation
Recommend and direct activities at a customer site by leading technical activities
Provide on-site customer consultation with the assistance of Project Leader(s)
Capable of providing project leadership and on-site direction for assigned projects
Expert in COHE procedures
Expert in site acceptance testing procedures and equipment
Computer skills
Advanced word processing, report generation
Spreadsheet processing
Electronic mail
Test equipment and data analysis programs
Familiarity with computer networks
Mechanical aptitude
Working Conditions
Job assignments will typically be long-term assignments ranging from 4 weeks to 12+ months depending on scope and schedule
Travel includes a field rotation that may involve three consecutive weeks on-site followed by one week at the home office
Jobsites may be industrial new construction or retrofit projects
Flexible schedules (weekends, evenings, and holidays)
Valid driver’s license
Deployable in the event of emergencies
Physical Requirements While performing duties of the job, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate may need to sit and climb or balance. Visual requirements include near, far, color, and depth perception. Must be able to lift up to 50 pounds regularly and up to 75 pounds occasionally.
Vertiv will make reasonable accommodations for qualified employees or candidates with disabilities, provided the individual is otherwise qualified and such accommodations do not impose an undue hardship.
The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES: Customer Focus, Operational Excellence, High-Performance Culture, Innovation, Financial Strength.
OUR BEHAVIORS: Own It, Act With Urgency, Foster a Customer-First Mindset, Think Big and Execute, Lead by Example, Drive Continuous Improvement, Learn and Seek Out Development.
Work Authorization No calls or agencies please. Vertiv will only employ those legally authorized to work in the United States. Sponsorship will not be provided. Individuals on temporary visas are not eligible for hire.
Seniority level Mid-Senior level
Employment type Full-time
Job function Information Technology
Industries Appliances, Electrical, and Electronics Manufacturing
Referrals increase your chances of interviewing at Vertiv.
#J-18808-Ljbffr