North Shore Bank
Lead Teller - PAY STARTING AT $19/HR+ DOE
North Shore Bank, Brookfield, Wisconsin, United States, 53045
Overview
Lead Teller - PAY STARTING AT $19/HR+ DOE
role at
North Shore Bank .
North Shore Bank is about helping families thrive, businesses grow and communities flourish. We are dedicated to championing our customers, empowering them to bank their best life, and supporting the community we all share. With offices located throughout eastern Wisconsin and northern Illinois, we offer a work culture that has been recognized as a Top Workplace thirteen times by the Milwaukee Journal Sentinel.
As a mutual company, North Shore Bank isn’t publicly-owned, which means when we come to work every morning, our sole focus is on providing high-touch service to our customers and employees, and supporting our local communities. Are you looking for a company that places long-term growth ahead of short-term profits? Where you can put your customers first and think creatively to solve challenges? Where respect, integrity and being true to your word are valued and rewarded? This is the place.
Responsibilities
Coordinate the fixed activities of the Branch; perform office and administrative duties; resolve problems; actively cross-sell bank products and services; support and demonstrate customer service standards.
Act in a supervisory capacity in the absence of the Branch Manager.
Some Lead Tellers are assigned as Area Lead Tellers; staff in these roles are assigned a number of branch locations to support.
Disseminate all operational changes/updates to branch personnel through staff meetings in coordination with the Branch Manager.
Serve customers in a professional, courteous, efficient manner through prompt handling of all teller functions; ensure adherence to NSB customer service standards with both internal and external customers.
Answer questions from prospects or customers and maintain good customer relations; direct customers to proper employees for answers to more complex problems and inquiries.
Respond to complex and non-routine inquiries by tellers and customers concerning bank policy and operating procedures; research and resolve customer problems, referring more difficult situations to the manager.
Ensure standard operating procedures and security procedures are followed; provide guidance and training to branch personnel on operating problems, exceptions and adjustments.
Safeguard bank assets, both monetary and non-monetary, by adhering to policies and procedures.
May initiate equipment service calls; assist with proper records maintenance.
Open and close the branch.
Ensure proper scheduling of staff.
Display good business judgment when waiving fees within established bank guidelines.
Provide performance feedback to the Branch Manager regarding teller staff.
Identify cross-sell opportunities; make appropriate referrals and cross-sell on a consistent basis.
Make telephone sales calls.
Act as a Personal Banker as needed; sell new or additional products and services that meet customers’ needs in a prompt and courteous manner through the new accounts desk, in-aisle solicitation, telemarketing, trade shows, community events and other techniques as appropriate.
Stay current with products, services, promotions, policies and procedures.
Meet or exceed minimum personal referral goals.
Help tellers be accountable for results to meet branch goals.
Assist with daily sales support as required.
Prepare and implement monthly sales plans.
Qualifications Education and/or Experience
High school diploma or equivalent and one year bank-related operational support experience. Requires demonstrated customer service abilities. Must have demonstrated knowledge of financial concepts. Previous Teller experience preferred.
Other Skills and Abilities
Position requires effective verbal and written communication skills, including listening skills. Ability to remain focused and manage priorities and details in a dynamic environment. Ability to direct the work of others and provide constructive feedback is essential.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to stand, walk, sit, and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required include close vision, distance vision, and ability to adjust focus.
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Finance and Sales
Industries: Banking
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role at
North Shore Bank .
North Shore Bank is about helping families thrive, businesses grow and communities flourish. We are dedicated to championing our customers, empowering them to bank their best life, and supporting the community we all share. With offices located throughout eastern Wisconsin and northern Illinois, we offer a work culture that has been recognized as a Top Workplace thirteen times by the Milwaukee Journal Sentinel.
As a mutual company, North Shore Bank isn’t publicly-owned, which means when we come to work every morning, our sole focus is on providing high-touch service to our customers and employees, and supporting our local communities. Are you looking for a company that places long-term growth ahead of short-term profits? Where you can put your customers first and think creatively to solve challenges? Where respect, integrity and being true to your word are valued and rewarded? This is the place.
Responsibilities
Coordinate the fixed activities of the Branch; perform office and administrative duties; resolve problems; actively cross-sell bank products and services; support and demonstrate customer service standards.
Act in a supervisory capacity in the absence of the Branch Manager.
Some Lead Tellers are assigned as Area Lead Tellers; staff in these roles are assigned a number of branch locations to support.
Disseminate all operational changes/updates to branch personnel through staff meetings in coordination with the Branch Manager.
Serve customers in a professional, courteous, efficient manner through prompt handling of all teller functions; ensure adherence to NSB customer service standards with both internal and external customers.
Answer questions from prospects or customers and maintain good customer relations; direct customers to proper employees for answers to more complex problems and inquiries.
Respond to complex and non-routine inquiries by tellers and customers concerning bank policy and operating procedures; research and resolve customer problems, referring more difficult situations to the manager.
Ensure standard operating procedures and security procedures are followed; provide guidance and training to branch personnel on operating problems, exceptions and adjustments.
Safeguard bank assets, both monetary and non-monetary, by adhering to policies and procedures.
May initiate equipment service calls; assist with proper records maintenance.
Open and close the branch.
Ensure proper scheduling of staff.
Display good business judgment when waiving fees within established bank guidelines.
Provide performance feedback to the Branch Manager regarding teller staff.
Identify cross-sell opportunities; make appropriate referrals and cross-sell on a consistent basis.
Make telephone sales calls.
Act as a Personal Banker as needed; sell new or additional products and services that meet customers’ needs in a prompt and courteous manner through the new accounts desk, in-aisle solicitation, telemarketing, trade shows, community events and other techniques as appropriate.
Stay current with products, services, promotions, policies and procedures.
Meet or exceed minimum personal referral goals.
Help tellers be accountable for results to meet branch goals.
Assist with daily sales support as required.
Prepare and implement monthly sales plans.
Qualifications Education and/or Experience
High school diploma or equivalent and one year bank-related operational support experience. Requires demonstrated customer service abilities. Must have demonstrated knowledge of financial concepts. Previous Teller experience preferred.
Other Skills and Abilities
Position requires effective verbal and written communication skills, including listening skills. Ability to remain focused and manage priorities and details in a dynamic environment. Ability to direct the work of others and provide constructive feedback is essential.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to stand, walk, sit, and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required include close vision, distance vision, and ability to adjust focus.
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Finance and Sales
Industries: Banking
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