North Shore Bank
Lead Teller PAY Starting AT HR+ DOE
North Shore Bank, Brookfield, Wisconsin, United States, 53045
Overview
Lead Teller - PAY STARTING AT HR+ DOE at North Shore Bank. Location: 15830 W Capitol Dr, Brookfield, Wisconsin. North Shore Bank is about helping families thrive, businesses grow and communities flourish. We are dedicated to championing our customers, empowering them to bank their best life, and supporting the community we all share. Our employees make the difference, with offices throughout eastern Wisconsin and northern Illinois, a work culture recognized as a Top Workplace thirteen times by the Milwaukee Journal Sentinel. As a mutual company, North Shore Bank isn\'t publicly-owned, which means our focus is on providing high-touch service to customers and employees, and supporting local communities. Summary
Responsible for the coordination of the fixed activities of the Branch. Performs office and administrative duties, resolves problems and actively cross-sells bank products and services. Supports and demonstrates the customer service standards set by North Shore Bank. Acts in a supervisory capacity in the absence of the Branch Manager. Some Lead Tellers are assigned as Area Lead Tellers; staff in these roles are assigned a number of branch locations to support. Responsibilities
Operations: In coordination with Branch Manager, disseminates all operational changes/updates to branch personnel through staff meetings. Serves the customer in a professional, courteous, efficient manner through prompt handling of all teller functions. Ensures adherence to NSB customer service standards with both internal and external customers. Answers questions from prospects or customers and maintains good customer relations; direct customers to proper employees for answers to more complex problems and inquiries. Handles complex and non-routine inquiries by tellers and customers concerning bank policy and operating procedures; researches and solves issues as needed. Other duties as assigned by management to operate efficiently and effectively. Compliance and professional standards: Employment selection and related decisions are made without regard to race, ethnicity, religion, gender, sexual orientation, national origin, age, disability, genetic history, marital status, military or veteran status, or any other characteristic protected by law. Job Details
Seniority level: Entry level Employment type: Full-time Job function: Finance and Sales Industries: Banking
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Lead Teller - PAY STARTING AT HR+ DOE at North Shore Bank. Location: 15830 W Capitol Dr, Brookfield, Wisconsin. North Shore Bank is about helping families thrive, businesses grow and communities flourish. We are dedicated to championing our customers, empowering them to bank their best life, and supporting the community we all share. Our employees make the difference, with offices throughout eastern Wisconsin and northern Illinois, a work culture recognized as a Top Workplace thirteen times by the Milwaukee Journal Sentinel. As a mutual company, North Shore Bank isn\'t publicly-owned, which means our focus is on providing high-touch service to customers and employees, and supporting local communities. Summary
Responsible for the coordination of the fixed activities of the Branch. Performs office and administrative duties, resolves problems and actively cross-sells bank products and services. Supports and demonstrates the customer service standards set by North Shore Bank. Acts in a supervisory capacity in the absence of the Branch Manager. Some Lead Tellers are assigned as Area Lead Tellers; staff in these roles are assigned a number of branch locations to support. Responsibilities
Operations: In coordination with Branch Manager, disseminates all operational changes/updates to branch personnel through staff meetings. Serves the customer in a professional, courteous, efficient manner through prompt handling of all teller functions. Ensures adherence to NSB customer service standards with both internal and external customers. Answers questions from prospects or customers and maintains good customer relations; direct customers to proper employees for answers to more complex problems and inquiries. Handles complex and non-routine inquiries by tellers and customers concerning bank policy and operating procedures; researches and solves issues as needed. Other duties as assigned by management to operate efficiently and effectively. Compliance and professional standards: Employment selection and related decisions are made without regard to race, ethnicity, religion, gender, sexual orientation, national origin, age, disability, genetic history, marital status, military or veteran status, or any other characteristic protected by law. Job Details
Seniority level: Entry level Employment type: Full-time Job function: Finance and Sales Industries: Banking
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