PayPal
Overview
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal provides proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. Job Description Summary
As the Manager for Global Loyalty Program & Experience, you will play a pivotal role in shaping the short- and long-term strategies for PayPal's global rewards program. Your primary responsibilities will be to oversee the go-to-market strategy for the PayPal loyalty program. This position will require strategic planning, cross-functional leadership, operational design, and creative problem-solving to ensure seamless launches and ongoing success across multiple regions. The PayPal Rewards team is a new and growing commercial function within PayPal, focused on driving customer loyalty and cross-product adoption by making PayPal the most rewarding way to pay. The broader team is entrusted with the unified value proposition of the program; partner onboarding and engagement; the GTM approach across PayPal's global markets; and stewardship over the program's P&L. The team plays a critical role in PayPal's consumer growth strategy. Key Responsibilities
Own the global go-to-market function for loyalty, overseeing the planning and execution of launches across new and existing regions, partnering with Strategy & Analysis to align with the geo expansion strategy. Develop and implement a scalable operating model and governance framework to ensure consistency and alignment across disparate regions. Partner with marketing teams to design attractive launch promotions and loyalty campaigns tailored to each market's needs. Build alignment across marketing, product, operations, analytics, and regional teams to deliver successful launches and promotions. Oversee strategy for incentive-based campaigns that drive adoption and deepen consumer engagement across regions, partnering with Strategy & Analysis to measure program success and Marketing to drive execution. Collaborate with cross-functional teams such as Product & Design, Marketing (incl. CRM), PR, Customer Insights, Consumer Financial Services, Checkout, Global Markets, and Crypto. You will leverage internal resources to drive business outcomes. Essential Responsibilities
Drive revenue growth and global market expansion by identifying and cultivating strategic partnerships, channels, and opportunities. Lead negotiations with external partners and engage cross-functional support colleagues to ensure the successful delivery of solutions for large, complex partnerships. Develop and execute an overall business strategy to identify and cultivate strategic partnerships, channels, and opportunities to drive revenue growth and global market expansion. Influence negotiations with external partners, engaging cross-functional support colleagues, to ensure successful delivery of solutions for large, complex partnerships. Align product and business levers (such as pricing and FX) to maximize revenue and market expansion opportunities. Engage with product, engineering, and architecture teams to drive the architectural runway and determine the best technical implementation/design. Represent the end customer on an ongoing basis and use this knowledge to drive effective prioritization and decision-making. Collaborate and influence product outcomes in a matrix organization with stakeholders across Engineering, Operations, Risk, Legal, Sales, Business Development, Marketing, Finance, and Banking Partners. Minimum Qualifications
Minimum of 8 years of relevant work experience and a Bachelor's degree or equivalent. PayPal is committed to fair and equitable compensation practices. Actual Compensation is based on factors including location and relevant skills and experience. The total compensation may include an annual performance bonus (or other incentive compensation), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com. The U.S. national annual pay range for this role is $100,500 to $173,250. PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about recruitment fraud, please visit https://careers.pypl.com/contact-us. For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office and 2 days remote, ensuring alignment with location flexibility. Our Benefits
PayPal offers benefits to help you thrive in every stage of life, including a flexible work environment, employee stock options, health and life insurance, and more. To learn more, visit https://www.paypalbenefits.com. Who We Are
To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx. Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state, or local law. PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com. Belonging at PayPal
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to cultivate inclusivity and belonging at PayPal.
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PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal provides proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. Job Description Summary
As the Manager for Global Loyalty Program & Experience, you will play a pivotal role in shaping the short- and long-term strategies for PayPal's global rewards program. Your primary responsibilities will be to oversee the go-to-market strategy for the PayPal loyalty program. This position will require strategic planning, cross-functional leadership, operational design, and creative problem-solving to ensure seamless launches and ongoing success across multiple regions. The PayPal Rewards team is a new and growing commercial function within PayPal, focused on driving customer loyalty and cross-product adoption by making PayPal the most rewarding way to pay. The broader team is entrusted with the unified value proposition of the program; partner onboarding and engagement; the GTM approach across PayPal's global markets; and stewardship over the program's P&L. The team plays a critical role in PayPal's consumer growth strategy. Key Responsibilities
Own the global go-to-market function for loyalty, overseeing the planning and execution of launches across new and existing regions, partnering with Strategy & Analysis to align with the geo expansion strategy. Develop and implement a scalable operating model and governance framework to ensure consistency and alignment across disparate regions. Partner with marketing teams to design attractive launch promotions and loyalty campaigns tailored to each market's needs. Build alignment across marketing, product, operations, analytics, and regional teams to deliver successful launches and promotions. Oversee strategy for incentive-based campaigns that drive adoption and deepen consumer engagement across regions, partnering with Strategy & Analysis to measure program success and Marketing to drive execution. Collaborate with cross-functional teams such as Product & Design, Marketing (incl. CRM), PR, Customer Insights, Consumer Financial Services, Checkout, Global Markets, and Crypto. You will leverage internal resources to drive business outcomes. Essential Responsibilities
Drive revenue growth and global market expansion by identifying and cultivating strategic partnerships, channels, and opportunities. Lead negotiations with external partners and engage cross-functional support colleagues to ensure the successful delivery of solutions for large, complex partnerships. Develop and execute an overall business strategy to identify and cultivate strategic partnerships, channels, and opportunities to drive revenue growth and global market expansion. Influence negotiations with external partners, engaging cross-functional support colleagues, to ensure successful delivery of solutions for large, complex partnerships. Align product and business levers (such as pricing and FX) to maximize revenue and market expansion opportunities. Engage with product, engineering, and architecture teams to drive the architectural runway and determine the best technical implementation/design. Represent the end customer on an ongoing basis and use this knowledge to drive effective prioritization and decision-making. Collaborate and influence product outcomes in a matrix organization with stakeholders across Engineering, Operations, Risk, Legal, Sales, Business Development, Marketing, Finance, and Banking Partners. Minimum Qualifications
Minimum of 8 years of relevant work experience and a Bachelor's degree or equivalent. PayPal is committed to fair and equitable compensation practices. Actual Compensation is based on factors including location and relevant skills and experience. The total compensation may include an annual performance bonus (or other incentive compensation), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com. The U.S. national annual pay range for this role is $100,500 to $173,250. PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about recruitment fraud, please visit https://careers.pypl.com/contact-us. For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office and 2 days remote, ensuring alignment with location flexibility. Our Benefits
PayPal offers benefits to help you thrive in every stage of life, including a flexible work environment, employee stock options, health and life insurance, and more. To learn more, visit https://www.paypalbenefits.com. Who We Are
To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx. Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state, or local law. PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com. Belonging at PayPal
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to cultivate inclusivity and belonging at PayPal.
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