Goodwin Recruiting
Head of Customer Experience JN -082025-164354
Goodwin Recruiting, Richmond, Virginia, United States, 23214
Overview
Head of Customer Experience
– JN-082025-164354. We’re a fast-growing travel platform redefining protection on the go. We’re looking for a
Head of Customer Experience
to lead and scale our CX operations. Location: Richmond, VA. What You’ll Do
Lead and mentor global CX teams Build and execute an omni-channel CX strategy Drive operational excellence and use data/tech to scale Champion the voice of the customer across the company What We’re Looking For
7+ years leading CX or call center operations (50–100+ reps) Experience scaling B2C, omni-channel teams Data-driven, tech-forward leader Startup/high-growth experience strongly preferred Compensation
$135,000 - $165,000 Seniority level
Mid-Senior level Employment type
Full-time Job function
Business Development and Sales Industries
Staffing and Recruiting
#J-18808-Ljbffr
Head of Customer Experience
– JN-082025-164354. We’re a fast-growing travel platform redefining protection on the go. We’re looking for a
Head of Customer Experience
to lead and scale our CX operations. Location: Richmond, VA. What You’ll Do
Lead and mentor global CX teams Build and execute an omni-channel CX strategy Drive operational excellence and use data/tech to scale Champion the voice of the customer across the company What We’re Looking For
7+ years leading CX or call center operations (50–100+ reps) Experience scaling B2C, omni-channel teams Data-driven, tech-forward leader Startup/high-growth experience strongly preferred Compensation
$135,000 - $165,000 Seniority level
Mid-Senior level Employment type
Full-time Job function
Business Development and Sales Industries
Staffing and Recruiting
#J-18808-Ljbffr