Baptist Health
Sr. Customer Success Manager - Service Delivery, Technology & Digital, FT, 08A-4
Baptist Health, Miami, Florida, us, 33222
Overview
Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 28,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 25 years, we’ve been named one of Fortune’s 100 Best Companies to Work For, and in the 2024-2025 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high-performing honors. What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients’ shoes ourselves and that shared experience fuels our commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we’re all in. Description
The Business Architect is responsible for aligning an organization’s strategic objectives with its operational processes. This role focuses on understanding business needs, translating those into business architecture frameworks, and ensuring that technology initiatives support and drive business success. The Business Architect works closely with business leaders, technology teams, and other stakeholders to optimize business processes and improve the alignment between technology and business goals. Qualifications
Bachelor’s degree (or equivalent) in Business, Information Systems, or a related field. Minimum of 4+ years of experience in business analysis, process improvement, or a similar role that enhances organizational efficiency. The ideal candidate has proven expertise in Business Architecture tools and processes and a thorough understanding of business architecture principles and methodologies to support strategic objectives. Familiarity with healthcare payer business processes and strategic planning is highly desirable. Skilled in business process modeling and in aligning business strategies with operational goals, with experience managing stakeholder relationships to drive successful outcomes. Excellent communication and leadership skills, with the ability to translate complex technical concepts into clear, actionable business language for diverse audiences. Ability to develop and present project proposals and design concepts. Curiosity to foster innovation, humility to thrive as part of a team, and a strong commitment to delivering impactful customer experiences in every interaction. This is a hybrid role, with both virtual work and on-site visits as needed. Service Oversight: Ensure services are delivered effectively and meet expected standards, with delivery processes aligned to client needs and organizational goals. Client Relationship Management: Build and maintain strong relationships with clients and act as a bridge between clients and internal teams, ensuring client expectations are met and issues are promptly reported. Performance Management: Monitor service performance and implement improvements, including developing effective customer support policies and procedures to enhance service quality. Experience
Minimum required experience: 4+ years in business analysis, process improvement, or a related role that enhances organizational efficiency. EOE, including disability/vets. Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industries: Hospitals and Health Care
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Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 28,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 25 years, we’ve been named one of Fortune’s 100 Best Companies to Work For, and in the 2024-2025 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high-performing honors. What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients’ shoes ourselves and that shared experience fuels our commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we’re all in. Description
The Business Architect is responsible for aligning an organization’s strategic objectives with its operational processes. This role focuses on understanding business needs, translating those into business architecture frameworks, and ensuring that technology initiatives support and drive business success. The Business Architect works closely with business leaders, technology teams, and other stakeholders to optimize business processes and improve the alignment between technology and business goals. Qualifications
Bachelor’s degree (or equivalent) in Business, Information Systems, or a related field. Minimum of 4+ years of experience in business analysis, process improvement, or a similar role that enhances organizational efficiency. The ideal candidate has proven expertise in Business Architecture tools and processes and a thorough understanding of business architecture principles and methodologies to support strategic objectives. Familiarity with healthcare payer business processes and strategic planning is highly desirable. Skilled in business process modeling and in aligning business strategies with operational goals, with experience managing stakeholder relationships to drive successful outcomes. Excellent communication and leadership skills, with the ability to translate complex technical concepts into clear, actionable business language for diverse audiences. Ability to develop and present project proposals and design concepts. Curiosity to foster innovation, humility to thrive as part of a team, and a strong commitment to delivering impactful customer experiences in every interaction. This is a hybrid role, with both virtual work and on-site visits as needed. Service Oversight: Ensure services are delivered effectively and meet expected standards, with delivery processes aligned to client needs and organizational goals. Client Relationship Management: Build and maintain strong relationships with clients and act as a bridge between clients and internal teams, ensuring client expectations are met and issues are promptly reported. Performance Management: Monitor service performance and implement improvements, including developing effective customer support policies and procedures to enhance service quality. Experience
Minimum required experience: 4+ years in business analysis, process improvement, or a related role that enhances organizational efficiency. EOE, including disability/vets. Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industries: Hospitals and Health Care
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