Los Angeles Metro
SENIOR DIRECTOR, OPERATIONS SUPPORT
Los Angeles Metro, Los Angeles, California, United States, 90079
SENIOR DIRECTOR, OPERATIONS SUPPORT
role at
Los Angeles Metro
Overview Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County. The Senior Director, Operations Support plans, directs, and controls financial, administrative, and program management functions for Metro's Transit Operations Unit, including performance analysis and staffing; integration of new rail, bus, or other capital projects; and oversight of Metro's transitional duty/return to work (TD/RTW) program in support of agency goals and objectives.
Responsibilities
Oversees the development, analysis, and reporting of the annual operating and capital budgets in support of Metro Transit Operations
Directs the monitoring and analysis of ongoing financial forecasts and expenses to ensure compliance with the adopted budget and Metro operational goals
Authorizes the reallocation of resources to resolve operational problems and/or changes in operational priorities
Directs the activities of the Metro transitional duty/return to work (TD/RTW) program professional staff
Oversees technical development, evaluation analysis, reporting, and monitoring of performance of the TD/RTW program
Ensures that TD/RTW program processes and management of all cases comply with local, state, and federal laws and Metro rules, policies, and processes
Establishes, coordinates, and implements policies and standard operating procedures for the TD/RTW program, including directing the utilization of new technologies to support program needs, and improve accountability and efficiency
Ensures operational effectiveness through monitoring of staffing and cost efficiencies and organizational issues
Reviews board reports, policies, procedures, and other written communications
Liaisons with Labor Relations on all collective bargaining agreement issues
Advises management and staff on policies, procedures, and practices relating to compliance with federal, state, and local laws governing Metro major capital projects
Participates in management meetings and decision-making processes to provide a strategic approach to Transit Operations' problems and issues
Serves as Project Manager on major administrative and analytical projects
Represents the Executive Officer at meetings, task forces, and conferences with staff and outside agencies
Represents Metro in public policy presentations, depositions, and court appearances
Recruits, supervises, trains, mentors, motivates, and evaluates assigned staff
Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees
Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out
Minimum qualifications
Education: Bachelor's Degree in Business or Public Administration or a related field; Master's Degree in a related field preferred
Experience: Five years of relevant management-level experience performing financial and operating performance analysis; experience in public transportation preferred
Certifications/Licenses/Special Requirements: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
Preferred Qualifications
Experience leading teams and collaborating across departments to develop and implement projects, board reports, and presentations.
Experience applying principles of contract management, financial analysis, and organizational management, including budgeting, staffing, and labor planning.
Experience developing budgets, forecasts, and cost estimates to support operational and capital planning.
Experience analyzing problems, recommending solutions, and exercising sound judgment, with a focus on leadership development.
Experience performing complex financial and operational modeling, managing strategic programs and projects, and preparing comprehensive reports.
Essential Knowledge
Theories, principles, and practices of financial and organizational management
Theories, principles, and practices of the provision of bus and rail transportation services
Administrative principles and methods, including goal setting and monitoring, budget development and implementation, staffing/ labor planning, and personnel administration
Applicable federal, state, and local laws, rules, regulations, standards, and labor agreements, including CPUC rail operating rules, FRA design and engineering guidelines, and DOT traffic design and engineering
Metro operating guidelines, rules, and regulations governing vehicle and service area operations
Theories, principles, and practices of RTW, ADA, and Transitional Duty functions, along with applicable federal, state, and local laws, rules, and regulations, labor agreements governing ADA, TD/RTW, and HR work allocation
Research and report preparation methods
Modern management theory and practice
Individual and group dynamics
Leadership development
Skills
Performing complex financial and operational performance modeling and analysis
Managing strategic and sensitive programs and projects
Understanding transit operations, construction, planning, federal funding, and public involvement
Determining strategies to achieve operational goals
Analyzing situations, identifying problems, recommending solutions, and evaluating outcomes
Exercising sound judgment and creativity in making decisions
Communicating effectively orally and in writing
Preparing comprehensive reports and correspondence
Interacting professionally with various levels of Metro employees and outside, legal, and medical representatives
Supervising, training, mentoring, and motivating assigned staff
Abilities
Compile, analyze, and interpret complex data
Communicate complex ideas concisely
Understand, interpret, and apply laws, rules, regulations, labor agreements, policies, procedures, and resource limitations
Read, write, speak, and understand English
Special Conditions The physical demands described are representative of those that must be met by the employee to perform essential functions. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.
Working Conditions
Typical office environment
Close exposure to computer monitors and video screens
Physical Effort Required
Sitting at a desk or table
Operate a telephone or other telecommunications device and communicate through the medium
Type and use a keyboard and mouse to perform necessary computer-based functions
Communicating through speech in the English language required
Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program. Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.
Selection Procedure Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.
Application Procedure To apply, visit Metro's website at metro.net and complete an online Employment Application.
This job bulletin is not an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.
Seniority level
Director
Employment type
Full-time
Job function
Other
Industries
Truck Transportation
#J-18808-Ljbffr
role at
Los Angeles Metro
Overview Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County. The Senior Director, Operations Support plans, directs, and controls financial, administrative, and program management functions for Metro's Transit Operations Unit, including performance analysis and staffing; integration of new rail, bus, or other capital projects; and oversight of Metro's transitional duty/return to work (TD/RTW) program in support of agency goals and objectives.
Responsibilities
Oversees the development, analysis, and reporting of the annual operating and capital budgets in support of Metro Transit Operations
Directs the monitoring and analysis of ongoing financial forecasts and expenses to ensure compliance with the adopted budget and Metro operational goals
Authorizes the reallocation of resources to resolve operational problems and/or changes in operational priorities
Directs the activities of the Metro transitional duty/return to work (TD/RTW) program professional staff
Oversees technical development, evaluation analysis, reporting, and monitoring of performance of the TD/RTW program
Ensures that TD/RTW program processes and management of all cases comply with local, state, and federal laws and Metro rules, policies, and processes
Establishes, coordinates, and implements policies and standard operating procedures for the TD/RTW program, including directing the utilization of new technologies to support program needs, and improve accountability and efficiency
Ensures operational effectiveness through monitoring of staffing and cost efficiencies and organizational issues
Reviews board reports, policies, procedures, and other written communications
Liaisons with Labor Relations on all collective bargaining agreement issues
Advises management and staff on policies, procedures, and practices relating to compliance with federal, state, and local laws governing Metro major capital projects
Participates in management meetings and decision-making processes to provide a strategic approach to Transit Operations' problems and issues
Serves as Project Manager on major administrative and analytical projects
Represents the Executive Officer at meetings, task forces, and conferences with staff and outside agencies
Represents Metro in public policy presentations, depositions, and court appearances
Recruits, supervises, trains, mentors, motivates, and evaluates assigned staff
Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees
Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out
Minimum qualifications
Education: Bachelor's Degree in Business or Public Administration or a related field; Master's Degree in a related field preferred
Experience: Five years of relevant management-level experience performing financial and operating performance analysis; experience in public transportation preferred
Certifications/Licenses/Special Requirements: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
Preferred Qualifications
Experience leading teams and collaborating across departments to develop and implement projects, board reports, and presentations.
Experience applying principles of contract management, financial analysis, and organizational management, including budgeting, staffing, and labor planning.
Experience developing budgets, forecasts, and cost estimates to support operational and capital planning.
Experience analyzing problems, recommending solutions, and exercising sound judgment, with a focus on leadership development.
Experience performing complex financial and operational modeling, managing strategic programs and projects, and preparing comprehensive reports.
Essential Knowledge
Theories, principles, and practices of financial and organizational management
Theories, principles, and practices of the provision of bus and rail transportation services
Administrative principles and methods, including goal setting and monitoring, budget development and implementation, staffing/ labor planning, and personnel administration
Applicable federal, state, and local laws, rules, regulations, standards, and labor agreements, including CPUC rail operating rules, FRA design and engineering guidelines, and DOT traffic design and engineering
Metro operating guidelines, rules, and regulations governing vehicle and service area operations
Theories, principles, and practices of RTW, ADA, and Transitional Duty functions, along with applicable federal, state, and local laws, rules, and regulations, labor agreements governing ADA, TD/RTW, and HR work allocation
Research and report preparation methods
Modern management theory and practice
Individual and group dynamics
Leadership development
Skills
Performing complex financial and operational performance modeling and analysis
Managing strategic and sensitive programs and projects
Understanding transit operations, construction, planning, federal funding, and public involvement
Determining strategies to achieve operational goals
Analyzing situations, identifying problems, recommending solutions, and evaluating outcomes
Exercising sound judgment and creativity in making decisions
Communicating effectively orally and in writing
Preparing comprehensive reports and correspondence
Interacting professionally with various levels of Metro employees and outside, legal, and medical representatives
Supervising, training, mentoring, and motivating assigned staff
Abilities
Compile, analyze, and interpret complex data
Communicate complex ideas concisely
Understand, interpret, and apply laws, rules, regulations, labor agreements, policies, procedures, and resource limitations
Read, write, speak, and understand English
Special Conditions The physical demands described are representative of those that must be met by the employee to perform essential functions. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.
Working Conditions
Typical office environment
Close exposure to computer monitors and video screens
Physical Effort Required
Sitting at a desk or table
Operate a telephone or other telecommunications device and communicate through the medium
Type and use a keyboard and mouse to perform necessary computer-based functions
Communicating through speech in the English language required
Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program. Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.
Selection Procedure Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.
Application Procedure To apply, visit Metro's website at metro.net and complete an online Employment Application.
This job bulletin is not an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.
Seniority level
Director
Employment type
Full-time
Job function
Other
Industries
Truck Transportation
#J-18808-Ljbffr