Crestline Hotels & Resorts
Convention Services Manager OEM/HM
Crestline Hotels & Resorts, Palo Alto, California, United States, 94306
Overview
The Convention Services Manager will plan and manage conferences after the sales booking process in complete. Duties involve coordinating and negotiating meetings/functions, rooms, menus and all related requirements for large groups, maximizing room and meeting space, revenues and profits while ensuring a quality product.
El Prado Hotel, Downtown Palo Alto 520 Cowper St.
Job title: Convention Services Manager
Status: Hourly/Non-Exempt
Pay Range: $50,000-$70,000/annually
Key Duties & Responsibilities
Finalize food, beverage, and meeting room set-up requirements after group is turned over to conference services or during the negotiating process as needed
Upgrade and upsell menus to achieve highest possible profit
Provide Weekly Projections of banquet sales as related to budgeted sales and seek all upsell opportunities to generate additional revenue
Be familiar with department’s Standard Operating Procedures and adhere to these guidelines
Establish and maintain customer contact at all functions
Promote energy conservation and aggressive hospitality programs along with achieving accident prevention goals
Be prompt and accurate in completion of assigned projects
Finalize BEOs by meeting with and telephoning customers. Once Business is Booked:
Obtain necessary information to complete Banquet Event Orders in Delphi
Work closely with sales manager to manage the room block and meeting space
Assist in arranging any off premise/outside activities for the client
Make transportation arrangements for group as necessary or requested
Complete coversheets to inform entire Hotel on upcoming groups
Call contact after each function to ensure satisfaction. Make appropriate notations in file
Follow-up on any comments requiring explanation or adjustments
Convention Services Managers go over all requirements of program with client including: Time of function, Type of Set, Audio/Visual Requirement, Coffee Breaks, Menu, Selection, Number of People, General Administration and Reports
Keeping file activity records updated in Delphi
Monthly Room Reconciliation – Making sure Reservations and Sales Group Rooms information matches
Monthly Diary Audit – ensuring your personal journal entries are correct and that no tentative dates have passed
Weekly sales Meetings – to discuss positive or negative experiences of the week
Staff/Forecast Meeting – to inform all Hotel departments about upcoming groups
BEO Meeting – to go over specifics of each group on a daily basis with appropriate departments
Education and Experience
High school diploma or GED plus at least three (3) years of experience in hotel convention services, sales, or banquet management; or any equivalent combination of education and experience which provides the above knowledge, skills and abilities.
A bachelor’s degree is preferred.
Must have ability to effectively and efficiently utilize a variety of computer programs, i.e., Word, Excel, MICROS, property management system.
Knowledge of Delphi is preferred, but not required.
Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Hospitality
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El Prado Hotel, Downtown Palo Alto 520 Cowper St.
Job title: Convention Services Manager
Status: Hourly/Non-Exempt
Pay Range: $50,000-$70,000/annually
Key Duties & Responsibilities
Finalize food, beverage, and meeting room set-up requirements after group is turned over to conference services or during the negotiating process as needed
Upgrade and upsell menus to achieve highest possible profit
Provide Weekly Projections of banquet sales as related to budgeted sales and seek all upsell opportunities to generate additional revenue
Be familiar with department’s Standard Operating Procedures and adhere to these guidelines
Establish and maintain customer contact at all functions
Promote energy conservation and aggressive hospitality programs along with achieving accident prevention goals
Be prompt and accurate in completion of assigned projects
Finalize BEOs by meeting with and telephoning customers. Once Business is Booked:
Obtain necessary information to complete Banquet Event Orders in Delphi
Work closely with sales manager to manage the room block and meeting space
Assist in arranging any off premise/outside activities for the client
Make transportation arrangements for group as necessary or requested
Complete coversheets to inform entire Hotel on upcoming groups
Call contact after each function to ensure satisfaction. Make appropriate notations in file
Follow-up on any comments requiring explanation or adjustments
Convention Services Managers go over all requirements of program with client including: Time of function, Type of Set, Audio/Visual Requirement, Coffee Breaks, Menu, Selection, Number of People, General Administration and Reports
Keeping file activity records updated in Delphi
Monthly Room Reconciliation – Making sure Reservations and Sales Group Rooms information matches
Monthly Diary Audit – ensuring your personal journal entries are correct and that no tentative dates have passed
Weekly sales Meetings – to discuss positive or negative experiences of the week
Staff/Forecast Meeting – to inform all Hotel departments about upcoming groups
BEO Meeting – to go over specifics of each group on a daily basis with appropriate departments
Education and Experience
High school diploma or GED plus at least three (3) years of experience in hotel convention services, sales, or banquet management; or any equivalent combination of education and experience which provides the above knowledge, skills and abilities.
A bachelor’s degree is preferred.
Must have ability to effectively and efficiently utilize a variety of computer programs, i.e., Word, Excel, MICROS, property management system.
Knowledge of Delphi is preferred, but not required.
Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Hospitality
#J-18808-Ljbffr