Workday
Overview
Join to apply for the
Workday Technical Account Manager
role at
Workday . Workday is seeking a dedicated, ambitious Technical Account Manager to provide proactive, personalized support and act as the primary point of contact for a portfolio of customers. This role requires strong technical acumen, excellent communication and project management skills, and the ability to navigate large and complex customer engagements. About The Team
The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement. TAMs act as the Support primary point of contact for the customer and also advocate within Support and other Workday internal teams. They ensure alignment of business objectives and goals across teams and proactively identify opportunities to improve reliability and system availability. About The Role
Workday Support is looking for a dedicated, ambitious and self-driven
Technical Account Manager
with a passion for customer relations. This role requires a self-motivated professional with technical acumen who consistently brings a high level of commitment to customers and Workday teammates. The ideal candidate has strong communication and project management skills, a solid technical background, and the ability to strategically and tactically navigate challenges with large and complex customers. The
Technical Account Manager
will develop and maintain close relationships with a strategic group of implementing and production customers. The role coordinates and prioritizes business-critical cases/events and drives escalations and incidents, managing internal and external communications with stakeholders, including senior executives. You will
Work with Workday's largest strategic accounts to build strong relationships Manage multiple accounts simultaneously Act as a liaison between Operations, Professional Services, Development, Product Management and Customers to ensure understanding and alignment Become an expert in Workday's Architecture and leverage it on all engagements as needed Demonstrate competency in Workday products: HCM, Payroll, Financials Review upcoming customer events and planned production activities to identify potential problems, then plan and execute solutions Engage with Senior Leadership, Technical and Functional staff to remove roadblocks, address delays and mitigate issues Own and drive escalated issues blocking production success Coordinate team efforts to solve problems using sound business judgment and SME resources Carry out regular reviews of customer cases to identify trends Champion and advocate for customers with internal and external stakeholders Manage challenging situations in a fast-paced environment Chair roundtables to ensure close communication with key stakeholders Serve on and participate in customer steering committee meetings Drive customer self-sufficiency by helping customers engage with Workday Support and leverage tools Pilot new programs and drive continuous improvement initiatives for production customers Participate in the 24x7 program Basic Qualifications
BS or MS in a Technical Degree (e.g., Computer Science, MIS) or equivalent technical work experience Technical Account Manager
4+ years of experience in product support, customer success, account management or consulting for large, complex ERP, HCM, Financial, CRM or cloud computing system (SaaS preferred) 4+ years of experience implementing or managing Workday, Oracle, SAP, PeopleSoft, Ultimate Software, Kronos or similar projects at a senior or executive level Senior Technical Account Manager
7+ years of experience in product support, customer success, account management or consulting for large, complex ERP, HCM, Financial, CRM or cloud computing system (SaaS preferred) 5+ years of experience implementing or managing Workday, Oracle, SAP, PeopleSoft, Ultimate Software, Kronos or similar projects at a senior or executive level Other Qualifications
Experience with at least one of the following areas: Human Resources, Payroll, Time Tracking, Recruiting, Financials Proven ability to manage issues through resolution and escalation at business owner and executive levels Demonstrated leadership with high-level stakeholders and ability to engage at the C-Level Strong customer service record Team player with ability to collaborate across functions (Managing Partners, Customer Support, Professional Services, Development and Product Management) Excellent verbal, presentation and written communication skills Ability to read, anticipate and manage high-stress situations quickly Strong planning and organizational skills; project management experience is a must Analytical, problem-solving and multitasking abilities Ability to work independently, adapt quickly, and maintain a positive attitude Ability to travel as needed Workday Pay Transparency Statement
The annual base salary ranges for the primary location and additional locations are listed below. Pay ranges vary by location. As part of the total compensation package, this role may be eligible for bonus plans and stock grants. Compensation offers are based on geography, experience, skills, duties, and business need. For more information about Workdays benefits, please refer to the full benefits policy. Primary Location: USA. UT. Salt Lake City Primary Location Base Pay Range: $94,000 - $141,000 Additional US Location(s) Base Pay Range: $89,300 - $158,600 Colorado: $94,000 - $141,000 (if applicable) Application deadline: 09/05/2025 Our Approach to Flexible Work
With Flex Work, we blend in-person time and remote work. Flexibility can take many forms; we require spending at least 50% of time each quarter in the office or in the field with customers, prospects and partners (depending on role). Remote roles may still have opportunities to gather in offices for important moments. Pursuant to applicable Fair Chance laws, Workday considers qualified applicants with arrest and conviction records. Workday is an Equal Opportunity Employer, including individuals with disabilities and protected veterans. Notes
Referrals increase your chances of interviewing at Workday. This posting may include references to multiple roles and locations. #J-18808-Ljbffr
Join to apply for the
Workday Technical Account Manager
role at
Workday . Workday is seeking a dedicated, ambitious Technical Account Manager to provide proactive, personalized support and act as the primary point of contact for a portfolio of customers. This role requires strong technical acumen, excellent communication and project management skills, and the ability to navigate large and complex customer engagements. About The Team
The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement. TAMs act as the Support primary point of contact for the customer and also advocate within Support and other Workday internal teams. They ensure alignment of business objectives and goals across teams and proactively identify opportunities to improve reliability and system availability. About The Role
Workday Support is looking for a dedicated, ambitious and self-driven
Technical Account Manager
with a passion for customer relations. This role requires a self-motivated professional with technical acumen who consistently brings a high level of commitment to customers and Workday teammates. The ideal candidate has strong communication and project management skills, a solid technical background, and the ability to strategically and tactically navigate challenges with large and complex customers. The
Technical Account Manager
will develop and maintain close relationships with a strategic group of implementing and production customers. The role coordinates and prioritizes business-critical cases/events and drives escalations and incidents, managing internal and external communications with stakeholders, including senior executives. You will
Work with Workday's largest strategic accounts to build strong relationships Manage multiple accounts simultaneously Act as a liaison between Operations, Professional Services, Development, Product Management and Customers to ensure understanding and alignment Become an expert in Workday's Architecture and leverage it on all engagements as needed Demonstrate competency in Workday products: HCM, Payroll, Financials Review upcoming customer events and planned production activities to identify potential problems, then plan and execute solutions Engage with Senior Leadership, Technical and Functional staff to remove roadblocks, address delays and mitigate issues Own and drive escalated issues blocking production success Coordinate team efforts to solve problems using sound business judgment and SME resources Carry out regular reviews of customer cases to identify trends Champion and advocate for customers with internal and external stakeholders Manage challenging situations in a fast-paced environment Chair roundtables to ensure close communication with key stakeholders Serve on and participate in customer steering committee meetings Drive customer self-sufficiency by helping customers engage with Workday Support and leverage tools Pilot new programs and drive continuous improvement initiatives for production customers Participate in the 24x7 program Basic Qualifications
BS or MS in a Technical Degree (e.g., Computer Science, MIS) or equivalent technical work experience Technical Account Manager
4+ years of experience in product support, customer success, account management or consulting for large, complex ERP, HCM, Financial, CRM or cloud computing system (SaaS preferred) 4+ years of experience implementing or managing Workday, Oracle, SAP, PeopleSoft, Ultimate Software, Kronos or similar projects at a senior or executive level Senior Technical Account Manager
7+ years of experience in product support, customer success, account management or consulting for large, complex ERP, HCM, Financial, CRM or cloud computing system (SaaS preferred) 5+ years of experience implementing or managing Workday, Oracle, SAP, PeopleSoft, Ultimate Software, Kronos or similar projects at a senior or executive level Other Qualifications
Experience with at least one of the following areas: Human Resources, Payroll, Time Tracking, Recruiting, Financials Proven ability to manage issues through resolution and escalation at business owner and executive levels Demonstrated leadership with high-level stakeholders and ability to engage at the C-Level Strong customer service record Team player with ability to collaborate across functions (Managing Partners, Customer Support, Professional Services, Development and Product Management) Excellent verbal, presentation and written communication skills Ability to read, anticipate and manage high-stress situations quickly Strong planning and organizational skills; project management experience is a must Analytical, problem-solving and multitasking abilities Ability to work independently, adapt quickly, and maintain a positive attitude Ability to travel as needed Workday Pay Transparency Statement
The annual base salary ranges for the primary location and additional locations are listed below. Pay ranges vary by location. As part of the total compensation package, this role may be eligible for bonus plans and stock grants. Compensation offers are based on geography, experience, skills, duties, and business need. For more information about Workdays benefits, please refer to the full benefits policy. Primary Location: USA. UT. Salt Lake City Primary Location Base Pay Range: $94,000 - $141,000 Additional US Location(s) Base Pay Range: $89,300 - $158,600 Colorado: $94,000 - $141,000 (if applicable) Application deadline: 09/05/2025 Our Approach to Flexible Work
With Flex Work, we blend in-person time and remote work. Flexibility can take many forms; we require spending at least 50% of time each quarter in the office or in the field with customers, prospects and partners (depending on role). Remote roles may still have opportunities to gather in offices for important moments. Pursuant to applicable Fair Chance laws, Workday considers qualified applicants with arrest and conviction records. Workday is an Equal Opportunity Employer, including individuals with disabilities and protected veterans. Notes
Referrals increase your chances of interviewing at Workday. This posting may include references to multiple roles and locations. #J-18808-Ljbffr