Workday
Overview
Workday is seeking a Technical Account Manager (TAM) to provide proactive, high-engagement support for a portfolio of customers. The TAM acts as the primary point of contact, advocate within Support and other Workday teams, and coordinates with customers to align business objectives, improve system reliability, and manage complex incidents. About The Team
The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers requiring a higher level of engagement. TAMs are the primary point of contact for customers and advocate within Support and other Workday internal teams. They ensure alignment of objectives and proactively identify opportunities to improve reliability and availability of the Workday system. About The Role
Workday Support is looking for a dedicated, ambitious and self-driven
Technical Account Manager
with a passion for customer relations. This role requires a self-motivated professional with technical acumen and a high level of commitment to customers and Workday teammates. The ideal candidate has strong communication and project management skills as well as a solid technical background and the ability to navigate large, complex customer engagements. You will Work with Workday's largest strategic accounts to build strong relationships Manage multiple accounts simultaneously Act as a liaison between Operations, Professional Services, Development, Product Management and Customers to ensure understanding and alignment Become an expert in Workday's Architecture and leverage it on all engagements as needed Demonstrate competency in Workday products: HCM, Payroll, Financials Review upcoming customer events and planned production activities to identify potential problems, then plan and execute solutions Successfully engage with Senior Leadership, Technical and Functional staff to remove roadblocks, address delays and mitigate issues Own and drive escalated issues blocking production success Effectively use sound business judgment, risk avoidance and SME resources to coordinate team efforts to solve problems Carry out regular review of customer cases to identify trends Champion and advocate for customers with internal and external stakeholders Manage challenging situations in a fast paced environment Chair roundtables to ensure close communication and relationship building with key stakeholders Serve on and actively participate in customer steering committee meetings Drive customer self-sufficiency by ensuring customers understand how to engage with the Workday Support organization and leverage tools Pilot new programs and drive continuous improvement initiatives for production customers Participate in our 24x7 program
Basic Qualifications
BS or MS in a Technical Degree (ie. Computer Science, MIS) or equivalent technical work experience and acumen
Experience
Technical Account Manager: 4+ years of experience in product support, customer success, account management or consulting for large, complex ERP, HCM, Financial, CRM or cloud computing system (SaaS preferred) 4+ years of experience successfully implementing or managing Workday, Oracle, SAP, PeopleSoft, Ultimate Software, Kronos or similar projects at a senior or executive level
Senior Technical Account Manager
7+ years of experience in product support, customer success, account management or consulting for large, complex ERP, HCM, Financial, CRM or cloud computing system (SaaS preferred) 5+ years of experience successfully implementing or managing Workday, Oracle, SAP, PeopleSoft, Ultimate Software, Kronos or similar projects at a senior or executive level
Other Qualifications
Working experience with at least one of the following business areas: Human Resources, Payroll, Time Tracking, Recruiting, Financials Established history of successfully managing issues through resolution and escalation management at both the business owners and executive levels Demonstrated leadership skills and experience with high-level stakeholders. Ability to engage at C-Level An outstanding customer service record Team player with ability to engage across corporate functions Excellent verbal, presentation and written communication skills, including the ability to chair meetings or host webinars Ability to read, anticipate and assess high stress situations quickly Ability to deal with the stress related to project timeframes and competing priorities Strong planning and organizational skills (project management experience is a must) Excellent analytical, problem solving, and multitasking skills Ability to work independently, adapt quickly, and maintain a positive attitude Ability to travel as needed
Pay Transparency
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. This role may be eligible for bonuses and stock grants. Compensation offers are based on geography, experience, skills, duties, and business need. Primary Location: USA. UT. Salt Lake City. Primary Location Base Pay Range: $94,000 - $141,000. Additional US Location(s) Base Pay Range: $89,300 - $158,600. Additional Considerations: If performed in Colorado, the pay range is $94,000 - $141,000 USD. Application deadline: 09/05/2025. Our Approach to Flexible Work
With Flex Work, were combining in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a fixed in-office schedule, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). Remote employees also have opportunities to come together in our offices for important moments. Pursuant to applicable Fair Chance law, Workday will consider qualified applicants with arrest and conviction records. Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans. #J-18808-Ljbffr
Workday is seeking a Technical Account Manager (TAM) to provide proactive, high-engagement support for a portfolio of customers. The TAM acts as the primary point of contact, advocate within Support and other Workday teams, and coordinates with customers to align business objectives, improve system reliability, and manage complex incidents. About The Team
The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers requiring a higher level of engagement. TAMs are the primary point of contact for customers and advocate within Support and other Workday internal teams. They ensure alignment of objectives and proactively identify opportunities to improve reliability and availability of the Workday system. About The Role
Workday Support is looking for a dedicated, ambitious and self-driven
Technical Account Manager
with a passion for customer relations. This role requires a self-motivated professional with technical acumen and a high level of commitment to customers and Workday teammates. The ideal candidate has strong communication and project management skills as well as a solid technical background and the ability to navigate large, complex customer engagements. You will Work with Workday's largest strategic accounts to build strong relationships Manage multiple accounts simultaneously Act as a liaison between Operations, Professional Services, Development, Product Management and Customers to ensure understanding and alignment Become an expert in Workday's Architecture and leverage it on all engagements as needed Demonstrate competency in Workday products: HCM, Payroll, Financials Review upcoming customer events and planned production activities to identify potential problems, then plan and execute solutions Successfully engage with Senior Leadership, Technical and Functional staff to remove roadblocks, address delays and mitigate issues Own and drive escalated issues blocking production success Effectively use sound business judgment, risk avoidance and SME resources to coordinate team efforts to solve problems Carry out regular review of customer cases to identify trends Champion and advocate for customers with internal and external stakeholders Manage challenging situations in a fast paced environment Chair roundtables to ensure close communication and relationship building with key stakeholders Serve on and actively participate in customer steering committee meetings Drive customer self-sufficiency by ensuring customers understand how to engage with the Workday Support organization and leverage tools Pilot new programs and drive continuous improvement initiatives for production customers Participate in our 24x7 program
Basic Qualifications
BS or MS in a Technical Degree (ie. Computer Science, MIS) or equivalent technical work experience and acumen
Experience
Technical Account Manager: 4+ years of experience in product support, customer success, account management or consulting for large, complex ERP, HCM, Financial, CRM or cloud computing system (SaaS preferred) 4+ years of experience successfully implementing or managing Workday, Oracle, SAP, PeopleSoft, Ultimate Software, Kronos or similar projects at a senior or executive level
Senior Technical Account Manager
7+ years of experience in product support, customer success, account management or consulting for large, complex ERP, HCM, Financial, CRM or cloud computing system (SaaS preferred) 5+ years of experience successfully implementing or managing Workday, Oracle, SAP, PeopleSoft, Ultimate Software, Kronos or similar projects at a senior or executive level
Other Qualifications
Working experience with at least one of the following business areas: Human Resources, Payroll, Time Tracking, Recruiting, Financials Established history of successfully managing issues through resolution and escalation management at both the business owners and executive levels Demonstrated leadership skills and experience with high-level stakeholders. Ability to engage at C-Level An outstanding customer service record Team player with ability to engage across corporate functions Excellent verbal, presentation and written communication skills, including the ability to chair meetings or host webinars Ability to read, anticipate and assess high stress situations quickly Ability to deal with the stress related to project timeframes and competing priorities Strong planning and organizational skills (project management experience is a must) Excellent analytical, problem solving, and multitasking skills Ability to work independently, adapt quickly, and maintain a positive attitude Ability to travel as needed
Pay Transparency
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. This role may be eligible for bonuses and stock grants. Compensation offers are based on geography, experience, skills, duties, and business need. Primary Location: USA. UT. Salt Lake City. Primary Location Base Pay Range: $94,000 - $141,000. Additional US Location(s) Base Pay Range: $89,300 - $158,600. Additional Considerations: If performed in Colorado, the pay range is $94,000 - $141,000 USD. Application deadline: 09/05/2025. Our Approach to Flexible Work
With Flex Work, were combining in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a fixed in-office schedule, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). Remote employees also have opportunities to come together in our offices for important moments. Pursuant to applicable Fair Chance law, Workday will consider qualified applicants with arrest and conviction records. Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans. #J-18808-Ljbffr