Omni Hotels & Resorts
Overview
Loss Prevention Supervisor role at Omni Hotels & Resorts. The Supervisor plays a key role in delivering exceptional service that consistently exceeds guest and member expectations, upholding high service standards, ensuring safety protocols are followed, and supporting the overall guest experience. The position is focused on creating a secure and welcoming environment and assisting guests effectively.
Location Dallas, TX – Omni Dallas Hotel
Responsibilities
Conduct routine property patrols to observe, report, and address safety or security deficiencies.
Respond promptly and effectively to all emergency calls in accordance with established procedures.
Handle guest and employee complaints or requests for assistance professionally and in line with departmental and corporate policies; coordinate with outside agencies as needed.
Document all incidents and actions with thorough, factual reports.
Maintain the lost and found process, including secure storage and release per policy and legal guidelines.
Maintain confidentiality regarding sensitive information and actions while on duty.
Conduct initial investigations and follow-ups on complaints, accidents, and incidents involving guests or staff.
Support the Director of Loss Prevention in developing and managing safety and loss control programs.
Ensure knowledge and compliance with all department and resort policies and procedures.
Enter data and maintain records related to investigations, incidents, and complaints in the appropriate databases.
Assist in delivering safety and loss prevention training for officers and resort staff.
Create and ensure completion of daily staff checklists and required reports.
Motivate and lead team members, fostering a positive and cohesive work environment.
Provide guests and owners with accurate information about the property and surrounding area.
Monitor staff adherence to standard operating procedures.
Maintain a clean, hygienic, and organized work area.
Perform administrative duties such as filing, report distribution, photocopying, and faxing.
Serve as a witness and provide testimony in civil or criminal court cases as required.
Organize and maintain incident and accident files; supervise audits of employee lockers and staff housing.
Monitor and follow up on footage from loss prevention camera systems.
Assist with officer scheduling and timekeeping duties.
Qualifications
Must be at least 18 years of age.
Must possess a valid driver’s license and meet the minimum requirements set by Motor Vehicle Records.
CPR, Basic First Aid, and AED certification must be acquired within 90 days of hire or placement.
A minimum of one year of professional Loss Prevention or Law Enforcement experience is required, or current state certification as a Private Security Officer.
Additional Information
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. EEO poster and supplement available; Pay Transparency policy statement also available.
If you require special assistance to apply, please email applicationassistance@omnihotels.com.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management
Industry: Hospitality
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Location Dallas, TX – Omni Dallas Hotel
Responsibilities
Conduct routine property patrols to observe, report, and address safety or security deficiencies.
Respond promptly and effectively to all emergency calls in accordance with established procedures.
Handle guest and employee complaints or requests for assistance professionally and in line with departmental and corporate policies; coordinate with outside agencies as needed.
Document all incidents and actions with thorough, factual reports.
Maintain the lost and found process, including secure storage and release per policy and legal guidelines.
Maintain confidentiality regarding sensitive information and actions while on duty.
Conduct initial investigations and follow-ups on complaints, accidents, and incidents involving guests or staff.
Support the Director of Loss Prevention in developing and managing safety and loss control programs.
Ensure knowledge and compliance with all department and resort policies and procedures.
Enter data and maintain records related to investigations, incidents, and complaints in the appropriate databases.
Assist in delivering safety and loss prevention training for officers and resort staff.
Create and ensure completion of daily staff checklists and required reports.
Motivate and lead team members, fostering a positive and cohesive work environment.
Provide guests and owners with accurate information about the property and surrounding area.
Monitor staff adherence to standard operating procedures.
Maintain a clean, hygienic, and organized work area.
Perform administrative duties such as filing, report distribution, photocopying, and faxing.
Serve as a witness and provide testimony in civil or criminal court cases as required.
Organize and maintain incident and accident files; supervise audits of employee lockers and staff housing.
Monitor and follow up on footage from loss prevention camera systems.
Assist with officer scheduling and timekeeping duties.
Qualifications
Must be at least 18 years of age.
Must possess a valid driver’s license and meet the minimum requirements set by Motor Vehicle Records.
CPR, Basic First Aid, and AED certification must be acquired within 90 days of hire or placement.
A minimum of one year of professional Loss Prevention or Law Enforcement experience is required, or current state certification as a Private Security Officer.
Additional Information
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. EEO poster and supplement available; Pay Transparency policy statement also available.
If you require special assistance to apply, please email applicationassistance@omnihotels.com.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management
Industry: Hospitality
#J-18808-Ljbffr