24 Hour Home Care
Senior Director, Payor Relations
24 Hour Home Care, El Segundo, California, United States, 90245
Overview
24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. Learn more at www.24hrcares.com. The Role
The Senior Director of Payor Relations leads the organization’s strategy for building and strengthening relationships with Managed Care Organizations (MCOs), payors, and key partners. This role drives growth through contract negotiations, policy influence, and strategic partnerships, positioning the company as a trusted, value-added partner. By aligning payor engagement with organizational goals, this leader ensures compliance with Medi-Cal, CalAIM, VA, and other regulatory programs while securing sustainable agreements that expand services and impact statewide. Primary Responsibilities
Lead and strengthen relationships with MCOs, payors, and regulators, positioning the organization as a top strategic partner. Negotiate contracts and reimbursement terms that align with organizational priorities, financial sustainability, and compliance requirements. Influence payor policy and program design to create favorable conditions for scalable, quality-driven growth. Partner with cross-functional teams to ensure contracts are financially and operationally viable, and fully compliant with regulatory standards. Drive growth by expanding payor reach, generating leads, and opening new opportunities for program and geographic expansion. Use data and analytics to monitor payor performance, identify trends, and make actionable recommendations to leadership. Serve as the primary escalation point for payor relationship or contract issues, ensuring risks are mitigated and concerns resolved strategically. This role is California-based and ideal for someone located near a major airport, as it involves up to 80% in-state travel. You’ll be out in the field often, meeting with payor partners, agencies, and community teams, helping to shape the future of care across California. This is a hybrid position, reporting into the El Segundo, CA office one day per quarter. What You Bring To The Table
Skills
Relationship management and influence across MCOs, payors, regulators, and internal stakeholders Expertise in contract negotiation and structuring favorable agreements Strategic thinking and analytical ability to interpret payor data and provide insights Strong cross-functional leadership and collaboration skills Excellent communication and presentation abilities, including executive and external representation Project management skills to oversee multiple contracts and initiatives simultaneously Risk awareness, problem-solving, and decision-making under complex conditions Qualifications
Bachelor’s degree in Business, Healthcare Administration, Public Policy, Finance, or related field; Master’s preferred 7+ years of experience in payor relations, managed care contracting, Medicaid/Medicare strategy, or government healthcare programs Deep knowledge of California Medi-Cal and CalAIM programs; VA program experience strongly preferred Proven track record in contract negotiation, payor relationship management, and influencing payor policies or programs Experience managing multiple payors or large-scale managed care programs Proficiency with CRM and project management tools (e.g., Salesforce, Monday.com, Asana, Trello) What We Bring To The Table
24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law. Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County. Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment. Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information. By Email: info@dcba.lacounty.gov By Web: https://dcba.lacounty.gov/contact-us/ By Phone: (800) 593-8222 For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA). The pay range for this position in California is $160,000 USD - $200,000 USD. Seniority level
Not Applicable Employment type
Full-time Job function
Industries Industries
Software Development Referrals increase your chances of interviewing at 24 Hour Home Care by 2x We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. Learn more at www.24hrcares.com. The Role
The Senior Director of Payor Relations leads the organization’s strategy for building and strengthening relationships with Managed Care Organizations (MCOs), payors, and key partners. This role drives growth through contract negotiations, policy influence, and strategic partnerships, positioning the company as a trusted, value-added partner. By aligning payor engagement with organizational goals, this leader ensures compliance with Medi-Cal, CalAIM, VA, and other regulatory programs while securing sustainable agreements that expand services and impact statewide. Primary Responsibilities
Lead and strengthen relationships with MCOs, payors, and regulators, positioning the organization as a top strategic partner. Negotiate contracts and reimbursement terms that align with organizational priorities, financial sustainability, and compliance requirements. Influence payor policy and program design to create favorable conditions for scalable, quality-driven growth. Partner with cross-functional teams to ensure contracts are financially and operationally viable, and fully compliant with regulatory standards. Drive growth by expanding payor reach, generating leads, and opening new opportunities for program and geographic expansion. Use data and analytics to monitor payor performance, identify trends, and make actionable recommendations to leadership. Serve as the primary escalation point for payor relationship or contract issues, ensuring risks are mitigated and concerns resolved strategically. This role is California-based and ideal for someone located near a major airport, as it involves up to 80% in-state travel. You’ll be out in the field often, meeting with payor partners, agencies, and community teams, helping to shape the future of care across California. This is a hybrid position, reporting into the El Segundo, CA office one day per quarter. What You Bring To The Table
Skills
Relationship management and influence across MCOs, payors, regulators, and internal stakeholders Expertise in contract negotiation and structuring favorable agreements Strategic thinking and analytical ability to interpret payor data and provide insights Strong cross-functional leadership and collaboration skills Excellent communication and presentation abilities, including executive and external representation Project management skills to oversee multiple contracts and initiatives simultaneously Risk awareness, problem-solving, and decision-making under complex conditions Qualifications
Bachelor’s degree in Business, Healthcare Administration, Public Policy, Finance, or related field; Master’s preferred 7+ years of experience in payor relations, managed care contracting, Medicaid/Medicare strategy, or government healthcare programs Deep knowledge of California Medi-Cal and CalAIM programs; VA program experience strongly preferred Proven track record in contract negotiation, payor relationship management, and influencing payor policies or programs Experience managing multiple payors or large-scale managed care programs Proficiency with CRM and project management tools (e.g., Salesforce, Monday.com, Asana, Trello) What We Bring To The Table
24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law. Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County. Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment. Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information. By Email: info@dcba.lacounty.gov By Web: https://dcba.lacounty.gov/contact-us/ By Phone: (800) 593-8222 For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA). The pay range for this position in California is $160,000 USD - $200,000 USD. Seniority level
Not Applicable Employment type
Full-time Job function
Industries Industries
Software Development Referrals increase your chances of interviewing at 24 Hour Home Care by 2x We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr