Microchip Technology Inc.
Senior Engineer II-Applications (Software/Firmware)
Microchip Technology Inc., Houston, Texas, United States, 77246
Overview
Senior Engineer II-Applications (Software/Firmware) role at Microchip Technology Inc. based in Houston, TX. The successful candidate will work closely with product development, validation, marketing, and sales teams to provide world-class technical customer support for the Datacenter and Server channel products. This includes assisting in design wins, supporting customer product ramp and production, documenting complex systems issues, and working with development teams to resolve issues in a timely manner. The activities require the ability to coordinate across functional groups, external customers, and product programs to determine optimal solutions for North American and international customers. Responsibilities
Support SAS/SATA/NVMe Protocol, RAID controller embedded firmware, OS drivers, and management software Support PCIe, security, and encryption technologies Work closely with Tier 1 OEMs and their ODMs to define requirements, assist in design wins, manage deliverables and support initial system bring-up to full production Work closely with channel customers, ECO System partners, and distribution Publish and maintain system compatibility lists, software releases, release notes, and web postings Maintain knowledge base and issue tracking database Work independently, and in a team environment Root cause and document customer issues in a timely manner, independently or by leading a cross-functional team Develop and review customer-level documentation including user guides, release notes, technical product training, and application notes Understand customer requirements and drive them through the project management process Provide training as needed to end customers, Microchip FAE teams, and Microchip sales Travel within North America and internationally, as needed, to work at customer sites to debug firmware and software Qualifications
Bachelor’s degree in Electrical Engineering or Computer Science with 7.5+ years of directly related experience Strong understanding of PCIe/CXL, NVMe, SAS/SATA, SCSI, and other storage technologies Strong technical leadership and teamwork Strong verbal and written communication skills with customer-facing experience and presentation skills Experience with board-level debugging Experience with bench-top equipment such as protocol analyzers/exercisers, logic analyzers, and other storage or networking test equipment Ability to effectively work with cross-functional teams across multiple geographical locations Tier 1 customer-facing experience and ability to drive requirements through the project management process Provide training as needed to end customers, Microchip Applications and FAEs Provide customer and field engineer support as needed Must demonstrate initiative and be self-motivated Independent but also works well within cross-functional teams across multiple locations Creative with attention to detail Ability to multi-task and meet deadlines Additional Desired Skills
Experience with RISC, MIPS, ARM-based embedded processors Experience with storage accelerators Experience with AI/ML, deep learning, and natural language processing Experience working with Marketing and Sales teams Understanding of server BIOS functionality and device drivers Experience with server/storage firmware and software Hardware and chip development/debug skills Experience with high-speed debug equipment like oscilloscopes, DCAJ and BERT Debugging skills and experience with kernel (Windbg), JTAG, serial port Experience in the Storage Industry TCP/IP knowledge Local Area Networking experience Experience with Storage management (MCTP, BMC, etc.) Structured programming in C, C++, and TCL/TK or other scripting language Travel
0% - 25% Physical Attributes
Feeling, Handling, Seeing, Talking, Works Around Others Physical Requirements
20% Standing, 20% walking, 80% sitting, 100% inside-MF 8-5PM Microchip Technology Inc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. For more information on applicable equal employment regulations, please refer to the Know Your Rights: Workplace Discrimination is Illegal Poster. To all recruitment agencies: Microchip Technology Inc. does not accept unsolicited agency resumes. Please do not forward resumes to our recruiting team or other Microchip employees. Microchip is not responsible for any fees related to unsolicited resumes.
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Senior Engineer II-Applications (Software/Firmware) role at Microchip Technology Inc. based in Houston, TX. The successful candidate will work closely with product development, validation, marketing, and sales teams to provide world-class technical customer support for the Datacenter and Server channel products. This includes assisting in design wins, supporting customer product ramp and production, documenting complex systems issues, and working with development teams to resolve issues in a timely manner. The activities require the ability to coordinate across functional groups, external customers, and product programs to determine optimal solutions for North American and international customers. Responsibilities
Support SAS/SATA/NVMe Protocol, RAID controller embedded firmware, OS drivers, and management software Support PCIe, security, and encryption technologies Work closely with Tier 1 OEMs and their ODMs to define requirements, assist in design wins, manage deliverables and support initial system bring-up to full production Work closely with channel customers, ECO System partners, and distribution Publish and maintain system compatibility lists, software releases, release notes, and web postings Maintain knowledge base and issue tracking database Work independently, and in a team environment Root cause and document customer issues in a timely manner, independently or by leading a cross-functional team Develop and review customer-level documentation including user guides, release notes, technical product training, and application notes Understand customer requirements and drive them through the project management process Provide training as needed to end customers, Microchip FAE teams, and Microchip sales Travel within North America and internationally, as needed, to work at customer sites to debug firmware and software Qualifications
Bachelor’s degree in Electrical Engineering or Computer Science with 7.5+ years of directly related experience Strong understanding of PCIe/CXL, NVMe, SAS/SATA, SCSI, and other storage technologies Strong technical leadership and teamwork Strong verbal and written communication skills with customer-facing experience and presentation skills Experience with board-level debugging Experience with bench-top equipment such as protocol analyzers/exercisers, logic analyzers, and other storage or networking test equipment Ability to effectively work with cross-functional teams across multiple geographical locations Tier 1 customer-facing experience and ability to drive requirements through the project management process Provide training as needed to end customers, Microchip Applications and FAEs Provide customer and field engineer support as needed Must demonstrate initiative and be self-motivated Independent but also works well within cross-functional teams across multiple locations Creative with attention to detail Ability to multi-task and meet deadlines Additional Desired Skills
Experience with RISC, MIPS, ARM-based embedded processors Experience with storage accelerators Experience with AI/ML, deep learning, and natural language processing Experience working with Marketing and Sales teams Understanding of server BIOS functionality and device drivers Experience with server/storage firmware and software Hardware and chip development/debug skills Experience with high-speed debug equipment like oscilloscopes, DCAJ and BERT Debugging skills and experience with kernel (Windbg), JTAG, serial port Experience in the Storage Industry TCP/IP knowledge Local Area Networking experience Experience with Storage management (MCTP, BMC, etc.) Structured programming in C, C++, and TCL/TK or other scripting language Travel
0% - 25% Physical Attributes
Feeling, Handling, Seeing, Talking, Works Around Others Physical Requirements
20% Standing, 20% walking, 80% sitting, 100% inside-MF 8-5PM Microchip Technology Inc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. For more information on applicable equal employment regulations, please refer to the Know Your Rights: Workplace Discrimination is Illegal Poster. To all recruitment agencies: Microchip Technology Inc. does not accept unsolicited agency resumes. Please do not forward resumes to our recruiting team or other Microchip employees. Microchip is not responsible for any fees related to unsolicited resumes.
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