Natera
Solution Architect / Sr. Developer, Salesforce Service Cloud
Natera, San Carlos, California, United States, 94071
Overview
Solution Architect / Sr. Developer, Salesforce Service Cloud — remote, USA (occasional on-site travel to San Carlos, CA or Austin, TX). The Salesforce Service Cloud Solution Architect collaborates with business stakeholders to develop a scalable Salesforce architecture, vision, and strategy that enables best-in-class business outcomes. This role also collaborates with the Product team to prioritize the backlog and ensures the solution design and system deliverables meet the defined acceptance criteria. Reporting into the Director, CRM systems, the Solution Architect translates client requirements into architecture for key client needs. The Solution Architect understands the project scope, validates the correct resources, maps business functional requirements to system/technical requirements, and ensures alignment of planning and solutions with stakeholders' goals. This role is an individual contributor / Sr. Developer. Required Qualifications
Salesforce Service Cloud architecture Omni Channel implementation (End to end) Open CTI methods At least 6 years’ experience in a leading role in delivering Salesforce service cloud projects Excellent communication skills, written, verbal, and interactive when online Certifications
Sales Cloud Consultant (Nice to have) Service Cloud Consultant (Must have) Platform App Builder (Must have) Knowledge, Skills, And Abilities
A proactive personality, with a can-do attitude Excellent relationship-building skills Strong analytical skills, with the ability to observe trends. Able to actively make suggestions based on the results Available and responsive to questions, clarifications and instructions Ability to tailor communication to multiple audiences at all levels A self-starter, experienced in leading projects or delivery work streams Outstanding written communication skills Ability to demonstrate concepts visually and in writing in a way that enables stakeholders to decide with confidence A strategic approach to solution design, with proven ability to develop and execute tactical plans to support the strategy Responsibilities
Design and deliver solutions in Sales, Service, Marketing and Community Cloud domains of Salesforce. Identify relevant capabilities and features on the Salesforce platform and the best practices for implementing them. Strong understanding of Salesforce.com best-practices and functionality. Deep understanding of native Salesforce features and functionality, including modeling a role hierarchy, data model, and appropriate sharing mechanisms. Focus on off-platform systems, integration, securing access between systems, and governance and testing for deployment and ongoing Salesforce modification requirements. Experience with Salesforce.com Administration, configuration, automating business processes, and code review. Identify adjacent solutions including AppExchange products that would meet the business needs. Recommend the best solution for a given set of requirements, and articulate trade-offs in choosing one solution over another. Create and deliver Sales, Service and Community Cloud solutions using Salesforce/Apex, Force, Visualforce and J2EE technologies. Design, implement and manage the data architecture for Salesforce. Collaborate with stakeholders to transform business requirements into efficient data models. Integrate Salesforce with other applications in the enterprise, ensuring smooth and scalable data exchanges with a data model that supports current and future growth. Collaborate with other technical teams to drive end-to-end Salesforce architecture. Be proactive in problem-solving with strong analytical skills. Manage multiple projects and priorities with deadlines. Work effectively in a fast-paced environment and handle multiple tasks/priorities. Pay and Location
The pay range is $122,800—$153,450 USD. Remote USA. Travel on-site to San Carlos, CA or Austin, TX as needed. The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Our Opportunity
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. What We Offer
Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program! Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws. If you are based in California, we encourage you to read this important information for California residents. Link: https://www.natera.com/notice-of-data-collection-california-residents/ Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes. For More Information
BBB announcement on job scams FBI Cyber Crime resource page
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Solution Architect / Sr. Developer, Salesforce Service Cloud — remote, USA (occasional on-site travel to San Carlos, CA or Austin, TX). The Salesforce Service Cloud Solution Architect collaborates with business stakeholders to develop a scalable Salesforce architecture, vision, and strategy that enables best-in-class business outcomes. This role also collaborates with the Product team to prioritize the backlog and ensures the solution design and system deliverables meet the defined acceptance criteria. Reporting into the Director, CRM systems, the Solution Architect translates client requirements into architecture for key client needs. The Solution Architect understands the project scope, validates the correct resources, maps business functional requirements to system/technical requirements, and ensures alignment of planning and solutions with stakeholders' goals. This role is an individual contributor / Sr. Developer. Required Qualifications
Salesforce Service Cloud architecture Omni Channel implementation (End to end) Open CTI methods At least 6 years’ experience in a leading role in delivering Salesforce service cloud projects Excellent communication skills, written, verbal, and interactive when online Certifications
Sales Cloud Consultant (Nice to have) Service Cloud Consultant (Must have) Platform App Builder (Must have) Knowledge, Skills, And Abilities
A proactive personality, with a can-do attitude Excellent relationship-building skills Strong analytical skills, with the ability to observe trends. Able to actively make suggestions based on the results Available and responsive to questions, clarifications and instructions Ability to tailor communication to multiple audiences at all levels A self-starter, experienced in leading projects or delivery work streams Outstanding written communication skills Ability to demonstrate concepts visually and in writing in a way that enables stakeholders to decide with confidence A strategic approach to solution design, with proven ability to develop and execute tactical plans to support the strategy Responsibilities
Design and deliver solutions in Sales, Service, Marketing and Community Cloud domains of Salesforce. Identify relevant capabilities and features on the Salesforce platform and the best practices for implementing them. Strong understanding of Salesforce.com best-practices and functionality. Deep understanding of native Salesforce features and functionality, including modeling a role hierarchy, data model, and appropriate sharing mechanisms. Focus on off-platform systems, integration, securing access between systems, and governance and testing for deployment and ongoing Salesforce modification requirements. Experience with Salesforce.com Administration, configuration, automating business processes, and code review. Identify adjacent solutions including AppExchange products that would meet the business needs. Recommend the best solution for a given set of requirements, and articulate trade-offs in choosing one solution over another. Create and deliver Sales, Service and Community Cloud solutions using Salesforce/Apex, Force, Visualforce and J2EE technologies. Design, implement and manage the data architecture for Salesforce. Collaborate with stakeholders to transform business requirements into efficient data models. Integrate Salesforce with other applications in the enterprise, ensuring smooth and scalable data exchanges with a data model that supports current and future growth. Collaborate with other technical teams to drive end-to-end Salesforce architecture. Be proactive in problem-solving with strong analytical skills. Manage multiple projects and priorities with deadlines. Work effectively in a fast-paced environment and handle multiple tasks/priorities. Pay and Location
The pay range is $122,800—$153,450 USD. Remote USA. Travel on-site to San Carlos, CA or Austin, TX as needed. The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Our Opportunity
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. What We Offer
Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program! Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws. If you are based in California, we encourage you to read this important information for California residents. Link: https://www.natera.com/notice-of-data-collection-california-residents/ Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes. For More Information
BBB announcement on job scams FBI Cyber Crime resource page
#J-18808-Ljbffr