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Solution Architect / Sr. Developer, Salesforce Service Cloud
ZipRecruiter, San Carlos, California, United States, 94071
Overview
Job Title: Solution Architect / Sr. Developer, Salesforce Service Cloud Job Location: Remote, USA (with occasional travel on-site to San Carlos, CA or Austin, TX) Position Summary
Salesforce Service Cloud Solution Architect collaborates with business stakeholders to develop a scalable Salesforce architecture, vision, and strategy that enables best-in-class business outcomes. This role also collaborates with the Product team to prioritize the backlog and ensures the solution design and system deliverables meet the defined acceptance criteria. Reporting into the Director, CRM systems, the Solution Architect translates client requirements into the architecture for key client needs, understands the project scope, validates the correct resources, maps business functional requirements to system/technical requirements, and ensures alignment of planning and solutions with stakeholders goals. This role can act as an individual contributor / Sr. Developer. Required Qualifications and Must Have Skills
Salesforce Service Cloud architecture Omni Channel implementation (End to end) Open CTI methods At least 6 years of experience in a leading role in delivering Salesforce Service Cloud projects Excellent communication skills, written, verbal, and online Salesforce Certifications
Sales Cloud Consultant (Nice to have) Service Cloud Consultant (Must have) Platform App Builder (Must have) Knowledge, Skills, and Abilities
A proactive personality, with a can-do attitude Excellent relationship-building skills Strong analytical skills with the ability to observe trends and actively make suggestions based on results Available and responsive to questions, clarifications and instructions Ability to tailor communication to multiple audiences at all levels A self-starter, experienced in leading projects or delivery work streams Outstanding written communication skills Ability to demonstrate concepts visually and in writing to enable stakeholders to decide with confidence A strategic approach to solution design, with proven ability to develop and execute tactical plans to support the strategy Responsibilities
Design and deliver solutions in Sales, Service, Marketing and Community Cloud domains of Salesforce. Identify relevant capabilities and features on the Salesforce platform and the best practices for implementing them. Strong understanding of Salesforce.com best practices and functionality. Deep understanding of Salesforce features, including the ability to model a role hierarchy, data model, and appropriate sharing mechanisms. Focus on off-platform systems, integration, securing access between systems, and managing governance and testing capabilities for deployment and ongoing Salesforce modification requirements. Experience with Salesforce.com Administration, configuration, automating business processes, and code review. Identify adjacent solutions including AppExchange products that meet business needs. Recommend the best solution for a given set of requirements and articulate trade-offs in choosing one solution over another. Create and deliver Sales, Service and Community Cloud solutions using Salesforce/Apex, Force, Visualforce and J2EE technologies Design, implement and manage the data architecture for Salesforce. Collaborate with stakeholders to transform requirements into efficient data models. Integrate Salesforce with other applications in the enterprise, ensuring smooth and scalable data exchanges with a data model that supports current needs and future growth. Collaborate with other technical teams to drive end-to-end Salesforce architecture. Be proactive with problem-solving and strong analytical skills Ability to manage multiple projects and priorities with deadlines Comfortable working in a fast-paced environment and handling multiple tasks/priorities Salary and Location
The pay range is listed and actual compensation packages are based on a wide array of factors, including skill set, years and depth of experience, certifications and location. Remote USA: $122,800$153,450 USD. Our Opportunity
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women's health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. The Natera team consists of statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions. When you join Natera, you'll work hard and grow quickly. You'll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management. What We Offer
Competitive benefits, including medical, dental, vision, life and plans for eligible employees and dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include baby bonding leave, 401k benefits, commuter benefits and more. A generous employee referral program is also offered. For more information, visit the Natera website. Natera is proud to be an Equal Opportunity Employer. We are committed to a diverse and inclusive workplace and welcome people of different backgrounds, experiences, abilities and perspectives. All qualified applicants are encouraged to apply and will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws. If you are based in California, please review important information for California residents. Note: Natera will reach out to candidates with a @natera.com email domain only. Email communications from other domains are not from Natera or its employees and may be fraudulent. Natera does not request interviews via text messages and will not ask for personal information until a candidate has engaged with the company and spoken with a recruiter and the hiring team. For more information: BBB announcement on job scams and FBI Cyber Crime resource page. #J-18808-Ljbffr
Job Title: Solution Architect / Sr. Developer, Salesforce Service Cloud Job Location: Remote, USA (with occasional travel on-site to San Carlos, CA or Austin, TX) Position Summary
Salesforce Service Cloud Solution Architect collaborates with business stakeholders to develop a scalable Salesforce architecture, vision, and strategy that enables best-in-class business outcomes. This role also collaborates with the Product team to prioritize the backlog and ensures the solution design and system deliverables meet the defined acceptance criteria. Reporting into the Director, CRM systems, the Solution Architect translates client requirements into the architecture for key client needs, understands the project scope, validates the correct resources, maps business functional requirements to system/technical requirements, and ensures alignment of planning and solutions with stakeholders goals. This role can act as an individual contributor / Sr. Developer. Required Qualifications and Must Have Skills
Salesforce Service Cloud architecture Omni Channel implementation (End to end) Open CTI methods At least 6 years of experience in a leading role in delivering Salesforce Service Cloud projects Excellent communication skills, written, verbal, and online Salesforce Certifications
Sales Cloud Consultant (Nice to have) Service Cloud Consultant (Must have) Platform App Builder (Must have) Knowledge, Skills, and Abilities
A proactive personality, with a can-do attitude Excellent relationship-building skills Strong analytical skills with the ability to observe trends and actively make suggestions based on results Available and responsive to questions, clarifications and instructions Ability to tailor communication to multiple audiences at all levels A self-starter, experienced in leading projects or delivery work streams Outstanding written communication skills Ability to demonstrate concepts visually and in writing to enable stakeholders to decide with confidence A strategic approach to solution design, with proven ability to develop and execute tactical plans to support the strategy Responsibilities
Design and deliver solutions in Sales, Service, Marketing and Community Cloud domains of Salesforce. Identify relevant capabilities and features on the Salesforce platform and the best practices for implementing them. Strong understanding of Salesforce.com best practices and functionality. Deep understanding of Salesforce features, including the ability to model a role hierarchy, data model, and appropriate sharing mechanisms. Focus on off-platform systems, integration, securing access between systems, and managing governance and testing capabilities for deployment and ongoing Salesforce modification requirements. Experience with Salesforce.com Administration, configuration, automating business processes, and code review. Identify adjacent solutions including AppExchange products that meet business needs. Recommend the best solution for a given set of requirements and articulate trade-offs in choosing one solution over another. Create and deliver Sales, Service and Community Cloud solutions using Salesforce/Apex, Force, Visualforce and J2EE technologies Design, implement and manage the data architecture for Salesforce. Collaborate with stakeholders to transform requirements into efficient data models. Integrate Salesforce with other applications in the enterprise, ensuring smooth and scalable data exchanges with a data model that supports current needs and future growth. Collaborate with other technical teams to drive end-to-end Salesforce architecture. Be proactive with problem-solving and strong analytical skills Ability to manage multiple projects and priorities with deadlines Comfortable working in a fast-paced environment and handling multiple tasks/priorities Salary and Location
The pay range is listed and actual compensation packages are based on a wide array of factors, including skill set, years and depth of experience, certifications and location. Remote USA: $122,800$153,450 USD. Our Opportunity
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women's health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. The Natera team consists of statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions. When you join Natera, you'll work hard and grow quickly. You'll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management. What We Offer
Competitive benefits, including medical, dental, vision, life and plans for eligible employees and dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include baby bonding leave, 401k benefits, commuter benefits and more. A generous employee referral program is also offered. For more information, visit the Natera website. Natera is proud to be an Equal Opportunity Employer. We are committed to a diverse and inclusive workplace and welcome people of different backgrounds, experiences, abilities and perspectives. All qualified applicants are encouraged to apply and will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws. If you are based in California, please review important information for California residents. Note: Natera will reach out to candidates with a @natera.com email domain only. Email communications from other domains are not from Natera or its employees and may be fraudulent. Natera does not request interviews via text messages and will not ask for personal information until a candidate has engaged with the company and spoken with a recruiter and the hiring team. For more information: BBB announcement on job scams and FBI Cyber Crime resource page. #J-18808-Ljbffr