Spirax-Sarco Engineering
Application Engineer - Life Sciences
Spirax-Sarco Engineering, Wilmington, Massachusetts, us, 01887
Overview
Application Engineer - Life Sciences
Location: WMFTS Recruiting Locations Website: https://www.wmfts.com/en/ Group: https://www.spiraxsarcoengineering.com/ We are seeking an Application Engineer - Life Sciences to join our team. You will work with a dynamic group of engineers, sales teams, marketers, administrators, designers, assemblers, chemists, web developers, accountants, analysts, programmers and more. Globally we are united by our shared values and culture, aiming to be an employer where you can make a difference. Watson Marlow Fluid Technology Solutions (WMFTS) is an SSE PLC Group company. SSE is a FTSE 50 manufacturer of engineered solutions with a global presence. We offer fluid handling solutions across biotech and industrial markets. Role Summary
The purpose of the Application Engineering role is to provide daily technical sales and engineering expertise to our outside sales team and customers. This includes reviewing customer applications and engineering specifications, creating technical quotations and proposals, providing training, answering technical support questions and customer calls, and supporting web chat as needed. What you'll be doing
Specification/application review for sales & trials, preparation of bid proposals & quotations for custom products, and pre-sales application engineering guidance for WMFTS product selection. Technical support for products in the field, guiding installations and troubleshooting; may include evaluating failed hoses, reviewing specifications/drawings, communicating with factories on detailed problems, handling complaints, field visits, etc. Training: lead product training for customers and sales engineers, including classroom presentations and hands-on training at our wet training center with complete setup and running of customer demonstrations. Mentor and train Level 1 Application Engineers. Collaborate with cross-functional teams (sales, engineering, customer service, purchasing, production, shipping, accounting) for seamless order management. Generate Bill of Materials and related documentation to process orders into production, including working with Vendors on specifications, maintaining Product Specification Records, compiling equipment lists, and generating drawings or instructions as needed. Prepare submittal and related project documentation for customer review and approval prior to releasing equipment. Lead handling: collect clear customer and application data to facilitate sales follow-up. Frequent contact with customers, sales team and factory personnel; occasional field visits for presentations, applications assessments, education on value proposition, or troubleshooting. Field service: provide start-up, training, testing, and troubleshooting for installed equipment. Maintain project records, engineering and technical records per ISO procedures, and contribute to continual improvement projects. CRM: maintain customer records by logging calls and emails and opening cases as required. Other tasks as delegated by the Engineering Services Manager. This is what you'll need to be successful in this role
2-5 years related product and market experience. Engineering degree preferred. Team oriented, well organized and detail oriented. Hands-on experience troubleshooting peristaltic pump equipment and pump control systems is preferred. Flexible and adaptable to a fast-paced environment. Proven ability to resolve problems independently and take appropriate action in a timely manner. Exceptional oral and written communication skills to communicate with internal and external resources. Proficient in Windows applications and Microsoft Office programs (Word, Excel, Outlook, PowerPoint, Teams and Skype for Business). Functional knowledge of ERP software; Microsoft Dynamics AX experience a plus. Quickly learns and achieves proficiency in new software applications as needed. Note: This job description may not include all activities, duties, or responsibilities required for the position and duties may change at any time with or without notice. Physical Demands
Mobility: This is a remote position that primarily requires sitting at a desk or computer workstation for extended periods, with occasional standing or movement. Regular use of a computer keyboard and mouse. Vision and Hearing: Ability to use a computer and read documents; effective communication via video conferencing tools. Dexterity: Basic hand dexterity for typing and using computer peripherals. Reasonable accommodations will be provided to enable individuals with disabilities to perform essential job functions. We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Benefits
Robust Retirement Plan: 5% employer contribution to 401K plus 3% employer match. Parental Leave: 16 weeks at 100% pay; upon return, an 80% work schedule while still receiving 100% pay for the first 6 months. Generous Time Off: Vacation, well-being days, 9 holidays, 15 caregiver days, and 80 hours of annual sick leave. Community Engagement: 3 paid volunteer days per year. Other benefits: A range of additional perks and professional growth opportunities. Equal Opportunity Statement : Everyone is Included at Spirax Group. We are committed to inclusive, equitable working cultures and encourage applications from all backgrounds. Further details are available in Our Inclusion Commitments. About Watson-Marlow
Watson-Marlow Fluid Technology Solutions (WMFTS) is a world leader in niche peristaltic pumps and fluid path technologies, with ten established brands offering solutions for pumping and fluid transfer. We are proud to be a FTSE 50 company in partnership with Spirax-Sarco Engineering plc. #J-18808-Ljbffr
Application Engineer - Life Sciences
Location: WMFTS Recruiting Locations Website: https://www.wmfts.com/en/ Group: https://www.spiraxsarcoengineering.com/ We are seeking an Application Engineer - Life Sciences to join our team. You will work with a dynamic group of engineers, sales teams, marketers, administrators, designers, assemblers, chemists, web developers, accountants, analysts, programmers and more. Globally we are united by our shared values and culture, aiming to be an employer where you can make a difference. Watson Marlow Fluid Technology Solutions (WMFTS) is an SSE PLC Group company. SSE is a FTSE 50 manufacturer of engineered solutions with a global presence. We offer fluid handling solutions across biotech and industrial markets. Role Summary
The purpose of the Application Engineering role is to provide daily technical sales and engineering expertise to our outside sales team and customers. This includes reviewing customer applications and engineering specifications, creating technical quotations and proposals, providing training, answering technical support questions and customer calls, and supporting web chat as needed. What you'll be doing
Specification/application review for sales & trials, preparation of bid proposals & quotations for custom products, and pre-sales application engineering guidance for WMFTS product selection. Technical support for products in the field, guiding installations and troubleshooting; may include evaluating failed hoses, reviewing specifications/drawings, communicating with factories on detailed problems, handling complaints, field visits, etc. Training: lead product training for customers and sales engineers, including classroom presentations and hands-on training at our wet training center with complete setup and running of customer demonstrations. Mentor and train Level 1 Application Engineers. Collaborate with cross-functional teams (sales, engineering, customer service, purchasing, production, shipping, accounting) for seamless order management. Generate Bill of Materials and related documentation to process orders into production, including working with Vendors on specifications, maintaining Product Specification Records, compiling equipment lists, and generating drawings or instructions as needed. Prepare submittal and related project documentation for customer review and approval prior to releasing equipment. Lead handling: collect clear customer and application data to facilitate sales follow-up. Frequent contact with customers, sales team and factory personnel; occasional field visits for presentations, applications assessments, education on value proposition, or troubleshooting. Field service: provide start-up, training, testing, and troubleshooting for installed equipment. Maintain project records, engineering and technical records per ISO procedures, and contribute to continual improvement projects. CRM: maintain customer records by logging calls and emails and opening cases as required. Other tasks as delegated by the Engineering Services Manager. This is what you'll need to be successful in this role
2-5 years related product and market experience. Engineering degree preferred. Team oriented, well organized and detail oriented. Hands-on experience troubleshooting peristaltic pump equipment and pump control systems is preferred. Flexible and adaptable to a fast-paced environment. Proven ability to resolve problems independently and take appropriate action in a timely manner. Exceptional oral and written communication skills to communicate with internal and external resources. Proficient in Windows applications and Microsoft Office programs (Word, Excel, Outlook, PowerPoint, Teams and Skype for Business). Functional knowledge of ERP software; Microsoft Dynamics AX experience a plus. Quickly learns and achieves proficiency in new software applications as needed. Note: This job description may not include all activities, duties, or responsibilities required for the position and duties may change at any time with or without notice. Physical Demands
Mobility: This is a remote position that primarily requires sitting at a desk or computer workstation for extended periods, with occasional standing or movement. Regular use of a computer keyboard and mouse. Vision and Hearing: Ability to use a computer and read documents; effective communication via video conferencing tools. Dexterity: Basic hand dexterity for typing and using computer peripherals. Reasonable accommodations will be provided to enable individuals with disabilities to perform essential job functions. We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Benefits
Robust Retirement Plan: 5% employer contribution to 401K plus 3% employer match. Parental Leave: 16 weeks at 100% pay; upon return, an 80% work schedule while still receiving 100% pay for the first 6 months. Generous Time Off: Vacation, well-being days, 9 holidays, 15 caregiver days, and 80 hours of annual sick leave. Community Engagement: 3 paid volunteer days per year. Other benefits: A range of additional perks and professional growth opportunities. Equal Opportunity Statement : Everyone is Included at Spirax Group. We are committed to inclusive, equitable working cultures and encourage applications from all backgrounds. Further details are available in Our Inclusion Commitments. About Watson-Marlow
Watson-Marlow Fluid Technology Solutions (WMFTS) is a world leader in niche peristaltic pumps and fluid path technologies, with ten established brands offering solutions for pumping and fluid transfer. We are proud to be a FTSE 50 company in partnership with Spirax-Sarco Engineering plc. #J-18808-Ljbffr