Microsoft
Overview
With more than 45,000 employees and partners worldwide, the Global Customer Success (GCS) organization within Customer Experience & Success (CE&S) enables customer success on the Microsoft Cloud by leveraging AI-powered capabilities and human expertise. This hands-on Cloud Solution Architect role aligns to the Azure AI platform for CE&S, enabling customers to achieve their outcomes based on Microsoft technology investments. The position is hands-on, accelerates customer adoption by building Generative AI solutions, and identifies resolutions to unblock customer success projects for the AI Factory. This role offers up to 100% work-from-home flexibility. As a Cloud Solution Architect, you will lead technical conversations with customers and Microsoft colleagues, drive value to their organization, and provide technical feedback to Engineering via the Factory to raise technical intensity with Field teams. This opportunity supports career growth, technical and program management skill development, and deeper cloud expertise within CE&S. This role is part of the Microsoft Customer Experience & Success (CE&S) organization, which designs and implements Microsoft's end-to-end customer experience, and aims to deliver differentiated and connected customer experiences. Microsoft’s mission is to empower every person and every organization to achieve more, founded on values of respect, integrity, accountability, and inclusion. Role must be performed in a way that aligns with company culture, values, and inclusion, with a focus on helping customers succeed. Responsibilities
Play a pivotal role in the AI Factory, providing technical enablement, operational support, and strategic engagement across customer projects to ensure successful delivery of AI solutions, troubleshoot complex issues, and support innovation through pilot evaluations and advanced use case development. Understand customers’ data estate, business priorities, and IT success measures; innovate with AI solutions that drive business value. Facilitate scalable delivery through strong technical program management using a factory model, attending in-flight project status meetings to monitor progress and identify support needs; engage with complex or non-standard customer use cases beyond existing accelerators. Participate in intake reviews for milestone sizing, objection handling, and technical scoping; ensure solution excellence with high performance, security, scalability, maintainability, repeatability, reusability, and reliability upon deployment. Gather insights from customers and partners; drive consumption growth and collaborate with local teams for nominations and intake support. Unblock customer challenges by leveraging subject matter expertise to identify resolutions; follow best practices and utilize repeatable IP; identify and contribute repeatable IP and assets to accelerate deployment and maximize value from Unified investments; continuously improve these assets with field feedback. Evaluate pilot opportunities for potential integration into existing offerings; architect AI solutions by applying technical knowledge to design solutions aligned with business and IT needs; create and innovate AI roadmaps, lead POCs and MVPs, and ensure long-term technical viability. Provide technical leadership by advocating for customers, sharing insights and best practices, addressing blockers, and influencing improvements, roadmaps, and feature prioritization; resolve technical blockers and stay updated on market trends; educate customers about the Azure AI platform. Accelerate outcomes by engaging with field teams to drive the factory pipeline, promote the Factory, and collect feedback to drive improvement. Demonstrate a customer-centric mindset and embody the organization’s culture and values. We are directing applicants to apply directly via the employer’s website.
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With more than 45,000 employees and partners worldwide, the Global Customer Success (GCS) organization within Customer Experience & Success (CE&S) enables customer success on the Microsoft Cloud by leveraging AI-powered capabilities and human expertise. This hands-on Cloud Solution Architect role aligns to the Azure AI platform for CE&S, enabling customers to achieve their outcomes based on Microsoft technology investments. The position is hands-on, accelerates customer adoption by building Generative AI solutions, and identifies resolutions to unblock customer success projects for the AI Factory. This role offers up to 100% work-from-home flexibility. As a Cloud Solution Architect, you will lead technical conversations with customers and Microsoft colleagues, drive value to their organization, and provide technical feedback to Engineering via the Factory to raise technical intensity with Field teams. This opportunity supports career growth, technical and program management skill development, and deeper cloud expertise within CE&S. This role is part of the Microsoft Customer Experience & Success (CE&S) organization, which designs and implements Microsoft's end-to-end customer experience, and aims to deliver differentiated and connected customer experiences. Microsoft’s mission is to empower every person and every organization to achieve more, founded on values of respect, integrity, accountability, and inclusion. Role must be performed in a way that aligns with company culture, values, and inclusion, with a focus on helping customers succeed. Responsibilities
Play a pivotal role in the AI Factory, providing technical enablement, operational support, and strategic engagement across customer projects to ensure successful delivery of AI solutions, troubleshoot complex issues, and support innovation through pilot evaluations and advanced use case development. Understand customers’ data estate, business priorities, and IT success measures; innovate with AI solutions that drive business value. Facilitate scalable delivery through strong technical program management using a factory model, attending in-flight project status meetings to monitor progress and identify support needs; engage with complex or non-standard customer use cases beyond existing accelerators. Participate in intake reviews for milestone sizing, objection handling, and technical scoping; ensure solution excellence with high performance, security, scalability, maintainability, repeatability, reusability, and reliability upon deployment. Gather insights from customers and partners; drive consumption growth and collaborate with local teams for nominations and intake support. Unblock customer challenges by leveraging subject matter expertise to identify resolutions; follow best practices and utilize repeatable IP; identify and contribute repeatable IP and assets to accelerate deployment and maximize value from Unified investments; continuously improve these assets with field feedback. Evaluate pilot opportunities for potential integration into existing offerings; architect AI solutions by applying technical knowledge to design solutions aligned with business and IT needs; create and innovate AI roadmaps, lead POCs and MVPs, and ensure long-term technical viability. Provide technical leadership by advocating for customers, sharing insights and best practices, addressing blockers, and influencing improvements, roadmaps, and feature prioritization; resolve technical blockers and stay updated on market trends; educate customers about the Azure AI platform. Accelerate outcomes by engaging with field teams to drive the factory pipeline, promote the Factory, and collect feedback to drive improvement. Demonstrate a customer-centric mindset and embody the organization’s culture and values. We are directing applicants to apply directly via the employer’s website.
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