Relativity
Overview
Adoption Services at Relativity is on a mission to ensure our customers unlock the full potential of RelativityOne. We believe that the right combination of expertise, innovation, and empathy can drive meaningful transformation for our customers. The Product Adoption Services team works alongside the Expert Product Services team to provide scalable support for clients throughout their adoption journey, with a focus on one-to-many enablement activities and structured onboarding processes. Responsibilities
As Product Adoption Services Manager, you will leverage product knowledge and customer service skills to help clients successfully implement and utilize Relativity's solutions, with a focus on supporting broader adoption initiatives and delivering standardized onboarding experiences. You will be managing a team consisting of Product Adoption Services Specialists (individual contributors) based across the U.S., and you will report to the Director of Adoption Services. Lead one-to-many enablement sessions during customer onboarding to ensure proper setup, drive initial adoption, and maximize the value of Relativity’s products (aiR Suite). Manage and direct the team on advanced customer inquiries regarding Relativity workflow across the product line. Proactively surface blockers and employ coordinated solutions/strategies to overcome them. Manage the delivery of, and contribute inputs to, standard adoption materials and training programs created by the LDI Education team. Provide feedback to Expert Product Services team members about recurring adoption challenges and potential improvement opportunities. Be a great collaborator and cross-functional business partner. Act as a strategic partner with Customer Success, Account Executives, Product Management, and others beyond the Adoption Services leadership team. Participate (and lead) in cross-functional meetings to represent the customer perspective during discussions about product enhancements. Capture customer requirements and collaborate with internal teams to implement solutions that address common business needs. Perform routine assessments of processes to ensure departmental efficiency and efficacy. Partner with the Senior Managers and Director to vet existing processes and establish enhanced operating processes to improve the Adoption Services function globally. Develop and achieve OKRs. Identify processes for ensuring long-term success of expanding the support model, establishing best practices that support organizational change plus the growth of team members. In partnership with international Adoption Services leadership, set a global standard for success for the Product Adoption function. Qualifications
Bachelor’s degree and/or 6-8 years of relevant work experience Minimum of 5 years of eDiscovery/LDI experience Expertise in Relativity’s product solutions, including certification as a Relativity Certified Administrator (RCA) Experience with AI/ML solutions for e-Discovery is a plus People Management experience Excellent verbal and written communication skills with ability to explain technical concepts to non-technical audiences Highly-developed organizational skills with ability to manage multiple projects and workstreams simultaneously Problem-solving aptitude with attention to detail Customer-centric mindset with a desire to help others succeed Adaptability and willingness to learn new technologies and processes Compensation
Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is $138,000–$208,000. The final offered salary will be based on factors including depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Product Management and Marketing Industries: Software Development
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Adoption Services at Relativity is on a mission to ensure our customers unlock the full potential of RelativityOne. We believe that the right combination of expertise, innovation, and empathy can drive meaningful transformation for our customers. The Product Adoption Services team works alongside the Expert Product Services team to provide scalable support for clients throughout their adoption journey, with a focus on one-to-many enablement activities and structured onboarding processes. Responsibilities
As Product Adoption Services Manager, you will leverage product knowledge and customer service skills to help clients successfully implement and utilize Relativity's solutions, with a focus on supporting broader adoption initiatives and delivering standardized onboarding experiences. You will be managing a team consisting of Product Adoption Services Specialists (individual contributors) based across the U.S., and you will report to the Director of Adoption Services. Lead one-to-many enablement sessions during customer onboarding to ensure proper setup, drive initial adoption, and maximize the value of Relativity’s products (aiR Suite). Manage and direct the team on advanced customer inquiries regarding Relativity workflow across the product line. Proactively surface blockers and employ coordinated solutions/strategies to overcome them. Manage the delivery of, and contribute inputs to, standard adoption materials and training programs created by the LDI Education team. Provide feedback to Expert Product Services team members about recurring adoption challenges and potential improvement opportunities. Be a great collaborator and cross-functional business partner. Act as a strategic partner with Customer Success, Account Executives, Product Management, and others beyond the Adoption Services leadership team. Participate (and lead) in cross-functional meetings to represent the customer perspective during discussions about product enhancements. Capture customer requirements and collaborate with internal teams to implement solutions that address common business needs. Perform routine assessments of processes to ensure departmental efficiency and efficacy. Partner with the Senior Managers and Director to vet existing processes and establish enhanced operating processes to improve the Adoption Services function globally. Develop and achieve OKRs. Identify processes for ensuring long-term success of expanding the support model, establishing best practices that support organizational change plus the growth of team members. In partnership with international Adoption Services leadership, set a global standard for success for the Product Adoption function. Qualifications
Bachelor’s degree and/or 6-8 years of relevant work experience Minimum of 5 years of eDiscovery/LDI experience Expertise in Relativity’s product solutions, including certification as a Relativity Certified Administrator (RCA) Experience with AI/ML solutions for e-Discovery is a plus People Management experience Excellent verbal and written communication skills with ability to explain technical concepts to non-technical audiences Highly-developed organizational skills with ability to manage multiple projects and workstreams simultaneously Problem-solving aptitude with attention to detail Customer-centric mindset with a desire to help others succeed Adaptability and willingness to learn new technologies and processes Compensation
Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is $138,000–$208,000. The final offered salary will be based on factors including depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Product Management and Marketing Industries: Software Development
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