Hardinge
Customer Service Representative
Open Date 9/1/2025
Shift -not applicable-
Category Customer Service
Division Forkardt Hardinge
Location Elmira, NY
Remote Position Y/N
Full-Time/Part-Time Full-Time
Exempt/Non-Exempt Non-Exempt
Description
Job Title: Customer Service Representative
Department: Sales
Location: Forkardt Hardinge - Elmira NY (Onsite)
Shift: First Shift
Employment Type: Full-Time
Exemption Status: Non Exempt
Company Overview
Forkardt Hardinge is a leading provider of precision manufacturing solutions and tooling systems. We are committed to delivering high-quality products and exceptional service to our customers in the machining and manufacturing industries. Our team is dedicated to innovation, collaboration, and continuous improvement.
Position Overview
The Customer Service Representative - Workholding is responsible for interacting with customers, distributors, and Forkardt Hardinge field personnel to answer questions, identify solutions, provide quotes, and place orders. This position will provide customer service activities that follow company guidelines to ensure a high level of customer satisfaction.
Key Responsibilities
Effectively communicate using various channels such as phone, live chat, email, and in person.
Provide timely and accurate customer support to all questions, requests, and complaints in a manner that maintains and strengthens the customer relationship.
Process quotes and perform follow-up activities to generate sales.
Process purchase orders in a timely and accurate manner, monitor production timelines and expedite deliveries per customer requests.
Develop excellent product knowledge to support customer selection of best product to fit their needs. Participate in cross-training to expand knowledge base.
Work effectively and seamlessly as a member of a team, present a solid One Team, Customer First attitude with each interaction.
Qualifications
High School Diploma required. Associate Degree in a related field preferred.
Skills & Requirements:A minimum of 3 to 5 years of experience in a customer service environment preferred. Experience in a manufacturing setting is desired. Excellent computer skills required, proficiency in MS Word, Excel, and Outlook preferred. Experience with JD Edwards is preferred. Excellent customer service skills required. Proven ability to handle multiple priorities required.
Compensation and Benefits
Pay Range: $18.00-$22.00/hr
Comprehensive benefits package including:
Health insurance
Life insurance
401(k) retirement plan
Paid time off
Paid holidays
Long-term disability insurance
Work Environment
Location: This position is onsite at our Elmira, NY facility
Forkardt Hardinge is an Equal Opportunity Employer, Veteran/Disability
Updated 8/28/2025
#ZR
About the Organization Forkardt Hardinge WorkholdingFor over a century, Forkardt & Hardinge have been at the forefront of precision workholding solutions. Our legacy of excellence continues to set the industry standard, ensuring that your machining operations are as efficient and accurate as possible. We help you achieve the tightest tolerances and the highest quality parts that stand up to the rigors of your toughest machining tasks. Whether you need collets, chucks, rotary tables, or custom workholding solutions, our Workholding offers a comprehensive range of products to meet your specific needs. Our industry-leading innovation is driven by our research and development to bring you the latest advancements in workholding technology that is trusted by small and large machining professionals worldwide.
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently accepting applications.
Open Date 9/1/2025
Shift -not applicable-
Category Customer Service
Division Forkardt Hardinge
Location Elmira, NY
Remote Position Y/N
Full-Time/Part-Time Full-Time
Exempt/Non-Exempt Non-Exempt
Description
Job Title: Customer Service Representative
Department: Sales
Location: Forkardt Hardinge - Elmira NY (Onsite)
Shift: First Shift
Employment Type: Full-Time
Exemption Status: Non Exempt
Company Overview
Forkardt Hardinge is a leading provider of precision manufacturing solutions and tooling systems. We are committed to delivering high-quality products and exceptional service to our customers in the machining and manufacturing industries. Our team is dedicated to innovation, collaboration, and continuous improvement.
Position Overview
The Customer Service Representative - Workholding is responsible for interacting with customers, distributors, and Forkardt Hardinge field personnel to answer questions, identify solutions, provide quotes, and place orders. This position will provide customer service activities that follow company guidelines to ensure a high level of customer satisfaction.
Key Responsibilities
Effectively communicate using various channels such as phone, live chat, email, and in person.
Provide timely and accurate customer support to all questions, requests, and complaints in a manner that maintains and strengthens the customer relationship.
Process quotes and perform follow-up activities to generate sales.
Process purchase orders in a timely and accurate manner, monitor production timelines and expedite deliveries per customer requests.
Develop excellent product knowledge to support customer selection of best product to fit their needs. Participate in cross-training to expand knowledge base.
Work effectively and seamlessly as a member of a team, present a solid One Team, Customer First attitude with each interaction.
Qualifications
High School Diploma required. Associate Degree in a related field preferred.
Skills & Requirements:A minimum of 3 to 5 years of experience in a customer service environment preferred. Experience in a manufacturing setting is desired. Excellent computer skills required, proficiency in MS Word, Excel, and Outlook preferred. Experience with JD Edwards is preferred. Excellent customer service skills required. Proven ability to handle multiple priorities required.
Compensation and Benefits
Pay Range: $18.00-$22.00/hr
Comprehensive benefits package including:
Health insurance
Life insurance
401(k) retirement plan
Paid time off
Paid holidays
Long-term disability insurance
Work Environment
Location: This position is onsite at our Elmira, NY facility
Forkardt Hardinge is an Equal Opportunity Employer, Veteran/Disability
Updated 8/28/2025
#ZR
About the Organization Forkardt Hardinge WorkholdingFor over a century, Forkardt & Hardinge have been at the forefront of precision workholding solutions. Our legacy of excellence continues to set the industry standard, ensuring that your machining operations are as efficient and accurate as possible. We help you achieve the tightest tolerances and the highest quality parts that stand up to the rigors of your toughest machining tasks. Whether you need collets, chucks, rotary tables, or custom workholding solutions, our Workholding offers a comprehensive range of products to meet your specific needs. Our industry-leading innovation is driven by our research and development to bring you the latest advancements in workholding technology that is trusted by small and large machining professionals worldwide.
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently accepting applications.