Marketing Consultancy Lab
Call Center Representative
Marketing Consultancy Lab, Chicago, Illinois, United States, 60290
Job Title: Call Center Representative
Location:
Chicago, IL Job Type:
Full-Time Job Summary
We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support throughout their journey with our company. Our Call Center Representatives are essential in maintaining our high standards of customer satisfaction, as they are responsible for handling inquiries, resolving issues, and ensuring a positive customer experience. Key Responsibilities Handle inbound and outbound customer calls in a professional and courteous manner. Address customer inquiries and provide accurate information regarding products and services. Resolve customer complaints and issues efficiently and effectively. Document all customer interactions and maintain detailed records in the system. Escalate unresolved issues to the appropriate department or supervisor as necessary. Follow up with customers to ensure resolution and satisfaction post-interaction. Qualifications High school diploma or equivalent; additional education or certifications are a plus. Previous experience in a call center or customer service role preferred. Strong verbal communication skills with a clear and friendly phone demeanor. Ability to listen actively and respond to customer needs appropriately. Proficient in computer skills, including experience with CRM systems and Microsoft Office applications. Strong organizational skills with the ability to manage multiple tasks simultaneously.
Location:
Chicago, IL Job Type:
Full-Time Job Summary
We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support throughout their journey with our company. Our Call Center Representatives are essential in maintaining our high standards of customer satisfaction, as they are responsible for handling inquiries, resolving issues, and ensuring a positive customer experience. Key Responsibilities Handle inbound and outbound customer calls in a professional and courteous manner. Address customer inquiries and provide accurate information regarding products and services. Resolve customer complaints and issues efficiently and effectively. Document all customer interactions and maintain detailed records in the system. Escalate unresolved issues to the appropriate department or supervisor as necessary. Follow up with customers to ensure resolution and satisfaction post-interaction. Qualifications High school diploma or equivalent; additional education or certifications are a plus. Previous experience in a call center or customer service role preferred. Strong verbal communication skills with a clear and friendly phone demeanor. Ability to listen actively and respond to customer needs appropriately. Proficient in computer skills, including experience with CRM systems and Microsoft Office applications. Strong organizational skills with the ability to manage multiple tasks simultaneously.