Walgreens
Senior Business Analyst- Enterprise Patient Safety
Walgreens, Deerfield, Illinois, United States, 60063
Senior Business Analyst- Enterprise Patient Safety
Job Summary: Responsible for collecting and analyzing data to support patient safety initiatives and Risk Evaluation and Mitigation Strategies (REMS) across the enterprise. Provides actionable insights that guide both short- and long-term strategic planning, program development, and regulatory compliance efforts. Maintains a deep understanding of pharmacy workflows, patient safety processes, and regulatory requirements related to REMS programs. Conducts advanced analysis to assess impact of proposed safety and risk mitigation programs. Supports and leads projects focused on pharmacy process improvement, REMS program execution, and enterprise-wide patient safety initiatives. Manages complex ad-hoc analyses, dashboards, and reporting to enable data-driven decision making across patient safety and REMS. Serves as a subject matter resource to cross-functional stakeholders, including clinical, regulatory, compliance, and operational leadership. Develops and presents patient safety and REMS related resources to support store operations and field leaders. Job Responsibilities: Responsible for collecting, summarizing data and providing analysis that will assist Pharmacy & Retail Operations management in both long- and short-range strategic planning, and the development and implementation of programs. Maintains a comprehensive understanding of business processes and practices pertaining to all aspects of Pharmacy & Retail Operations within the Retail Hub. Provides more complex analysis of corresponding data to build business case for system and operational procedure changes, enhancements, development of functional specifications or interface opportunities with costs and or return on investment summarized. Serves as operation point of contact for various projects to drive project execution. Communicates relevant project information to stakeholders, both corporately and in the field. Collects, analyzes, makes specific recommendations, and presents information pertaining to proposed programs to meet the business and strategic goals of Pharmacy & Retail Operations and the Company. Manages complex ad-hoc projects and analyses, as needed. Plans, designs and deploys appropriate reports and tools. Collaborates across Pharmacy & Retail Operations, IT, legal and regulatory, process improvement teams, and others, to develop operational solutions. Coaches, mentors, guides, and provides oversight to less senior Business Analysts. About Walgreens Founded in 1901, Walgreens has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni-channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities. External Basic Qualifications Bachelor's Degree and at least 1 year of experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions; OR, High School Diploma/GED and 4 years of experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions. At least 1 year of experience querying databases (for example: SQL, Golden, Business Objects, EDW, SAS and/or SQL Server). Experience in identifying operational issues and recommending and implementing strategies to resolve issues and problems. Experience communicating the impact of business analysis results to business leaders. Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns). Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling). Intermediate level skill in Microsoft PowerPoint (for example: applying a theme, formatting character spacing, inserting a picture, changing slide layout and theme colors, adding transitions, customizing slide numbers, changing chart style and/or formatting font). Preferred Qualifications Master's Degree Previous work experience in retail pharmacy location Experience in business analysis or healthcare operations, with direct exposure to patient safety programs, REMS, or other regulatory compliance initiatives. Demonstrated experience supporting patient safety initiatives through data-driven insights, risk assessments, and performance monitoring. Proficiency in data visualization and reporting tools (e.g., Tableau, Power BI, or SQL) Excellent written and verbal communication skills, with ability to present complex analyses and regulatory requirements to executive leadership. Experience with contributing to the design or optimizing technology solutions that supports REMS and/or patient safety.
Job Summary: Responsible for collecting and analyzing data to support patient safety initiatives and Risk Evaluation and Mitigation Strategies (REMS) across the enterprise. Provides actionable insights that guide both short- and long-term strategic planning, program development, and regulatory compliance efforts. Maintains a deep understanding of pharmacy workflows, patient safety processes, and regulatory requirements related to REMS programs. Conducts advanced analysis to assess impact of proposed safety and risk mitigation programs. Supports and leads projects focused on pharmacy process improvement, REMS program execution, and enterprise-wide patient safety initiatives. Manages complex ad-hoc analyses, dashboards, and reporting to enable data-driven decision making across patient safety and REMS. Serves as a subject matter resource to cross-functional stakeholders, including clinical, regulatory, compliance, and operational leadership. Develops and presents patient safety and REMS related resources to support store operations and field leaders. Job Responsibilities: Responsible for collecting, summarizing data and providing analysis that will assist Pharmacy & Retail Operations management in both long- and short-range strategic planning, and the development and implementation of programs. Maintains a comprehensive understanding of business processes and practices pertaining to all aspects of Pharmacy & Retail Operations within the Retail Hub. Provides more complex analysis of corresponding data to build business case for system and operational procedure changes, enhancements, development of functional specifications or interface opportunities with costs and or return on investment summarized. Serves as operation point of contact for various projects to drive project execution. Communicates relevant project information to stakeholders, both corporately and in the field. Collects, analyzes, makes specific recommendations, and presents information pertaining to proposed programs to meet the business and strategic goals of Pharmacy & Retail Operations and the Company. Manages complex ad-hoc projects and analyses, as needed. Plans, designs and deploys appropriate reports and tools. Collaborates across Pharmacy & Retail Operations, IT, legal and regulatory, process improvement teams, and others, to develop operational solutions. Coaches, mentors, guides, and provides oversight to less senior Business Analysts. About Walgreens Founded in 1901, Walgreens has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni-channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities. External Basic Qualifications Bachelor's Degree and at least 1 year of experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions; OR, High School Diploma/GED and 4 years of experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions. At least 1 year of experience querying databases (for example: SQL, Golden, Business Objects, EDW, SAS and/or SQL Server). Experience in identifying operational issues and recommending and implementing strategies to resolve issues and problems. Experience communicating the impact of business analysis results to business leaders. Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns). Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling). Intermediate level skill in Microsoft PowerPoint (for example: applying a theme, formatting character spacing, inserting a picture, changing slide layout and theme colors, adding transitions, customizing slide numbers, changing chart style and/or formatting font). Preferred Qualifications Master's Degree Previous work experience in retail pharmacy location Experience in business analysis or healthcare operations, with direct exposure to patient safety programs, REMS, or other regulatory compliance initiatives. Demonstrated experience supporting patient safety initiatives through data-driven insights, risk assessments, and performance monitoring. Proficiency in data visualization and reporting tools (e.g., Tableau, Power BI, or SQL) Excellent written and verbal communication skills, with ability to present complex analyses and regulatory requirements to executive leadership. Experience with contributing to the design or optimizing technology solutions that supports REMS and/or patient safety.