FlexStaff Careers
Customer Service Representative (Temp)-FlexStaff
FlexStaff Careers, New Hyde Park, New York, United States, 11044
Req Number
166045
FlexStaff is seeking a Mandarin speaker for a Customer Service Representative position with our client, who handles class action administration resources for their clients.
Schedule: Monday-Friday 8:30am-5:00pm
Location: New Hyde Park
Responsibilities:
Answer inbound and make outbound calls promptly and courteously.
Provide accurate, scripted information to callers.
Use active listening skills and demonstrate empathy.
De-escalate upset callers.
Utilize software, databases, and scripts effectively.
Meet performance and quality metrics.
Participate in training and implement new information.
Adhere to company policies.
Requirements:
Must be fluent in English and Mandarin
Excellent communication skills and commitment to script adherence.
Active listening and strong verbal/written communication.
Understanding of class action lawsuits and settlements.
Ability to apply training and use scripted information.
Strong time management and decision-making skills.
Proficiency with computers, CRM software, databases, and typing.
Adaptability and ability to handle ambiguity and change.
*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
The salary range for this position is $23-$23/hour
It is Northwell Health's policy to provide equal employment opportunity and treat all applicants and employees equally regardless of age, race, creed/religion, color, national origin, immigration status, or citizenship status, military or veteran status, sexual orientation, sex/gender, gender identity, gender expression, height, weight, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, their or their dependent's sexual or other reproductive health decisions, or other characteristics protected by applicable law.
166045
FlexStaff is seeking a Mandarin speaker for a Customer Service Representative position with our client, who handles class action administration resources for their clients.
Schedule: Monday-Friday 8:30am-5:00pm
Location: New Hyde Park
Responsibilities:
Answer inbound and make outbound calls promptly and courteously.
Provide accurate, scripted information to callers.
Use active listening skills and demonstrate empathy.
De-escalate upset callers.
Utilize software, databases, and scripts effectively.
Meet performance and quality metrics.
Participate in training and implement new information.
Adhere to company policies.
Requirements:
Must be fluent in English and Mandarin
Excellent communication skills and commitment to script adherence.
Active listening and strong verbal/written communication.
Understanding of class action lawsuits and settlements.
Ability to apply training and use scripted information.
Strong time management and decision-making skills.
Proficiency with computers, CRM software, databases, and typing.
Adaptability and ability to handle ambiguity and change.
*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
The salary range for this position is $23-$23/hour
It is Northwell Health's policy to provide equal employment opportunity and treat all applicants and employees equally regardless of age, race, creed/religion, color, national origin, immigration status, or citizenship status, military or veteran status, sexual orientation, sex/gender, gender identity, gender expression, height, weight, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, their or their dependent's sexual or other reproductive health decisions, or other characteristics protected by applicable law.