FlexStaff Careers
Customer Service Representative - Bilingual English/Mandarin
FlexStaff Careers, Lake Success, New York, United States
Job Description
Customer Service Representative
Temp to Hire
New Hyde Park, NY
M-F
FlexStaff
is seeking a
Mandarin speaker
for a
Customer Service Representative
position with our client, who handles class action administration resources for their clients.
Responsibilities:
Answer inbound and make outbound calls promptly and courteously. Provide accurate, scripted information to callers. Use active listening skills and demonstrate empathy. De-escalate upset callers. Utilize software, databases, and scripts effectively. Meet performance and quality metrics. Participate in training and implement new information. Adhere to company policies.
Requirements:
Must be fluent in English and Mandarin Excellent communication skills and commitment to script adherence. Active listening and strong verbal/written communication. Understanding of class action lawsuits and settlements. Ability to apply training and use scripted information. Strong time management and decision-making skills. Proficiency with computers, CRM software, databases, and typing. Adaptability and ability to handle ambiguity and change.
Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
Customer Service Representative
Temp to Hire
New Hyde Park, NY
M-F
FlexStaff
is seeking a
Mandarin speaker
for a
Customer Service Representative
position with our client, who handles class action administration resources for their clients.
Responsibilities:
Answer inbound and make outbound calls promptly and courteously. Provide accurate, scripted information to callers. Use active listening skills and demonstrate empathy. De-escalate upset callers. Utilize software, databases, and scripts effectively. Meet performance and quality metrics. Participate in training and implement new information. Adhere to company policies.
Requirements:
Must be fluent in English and Mandarin Excellent communication skills and commitment to script adherence. Active listening and strong verbal/written communication. Understanding of class action lawsuits and settlements. Ability to apply training and use scripted information. Strong time management and decision-making skills. Proficiency with computers, CRM software, databases, and typing. Adaptability and ability to handle ambiguity and change.
Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).