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Allscripts

Salesforce Business Analyst - Remote

Allscripts, New York, New York, United States

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Employer Industry: Healthcare Technology Solutions

Why consider this job opportunity: - Competitive salary with comprehensive compensation and benefits package - Opportunity for career advancement and professional development within a transformative company - Work in a dynamic environment focused on innovative healthcare solutions - Engage with cutting-edge technologies, including artificial intelligence and Salesforce - Supportive culture that values diverse perspectives and collaboration

What to Expect (Job Responsibilities): - Act as the primary liaison between business stakeholders and IT teams, translating business needs into actionable technical requirements - Lead discovery sessions to gather and document business processes utilizing Salesforce Service Cloud - Collaborate with developers, architects, and QA teams to deliver scalable Salesforce solutions - Support and train end-users to drive adoption of new tools, particularly in Customer Support/Call Center environments - Monitor platform performance and propose continuous improvements aligned with business KPIs

What is Required (Qualifications): - Active Salesforce Administrator Certification - 3+ years of hands-on experience with Salesforce (Sales Cloud and/or Lightning), including Service Cloud features - Proven track record in gathering, documenting, and managing complex business and system requirements - Excellent communication skills with the ability to translate business needs into technical language - Familiarity with Agile/Scrum methodologies and tools such as JIRA

How to Stand Out (Preferred Qualifications): - Experience with Salesforce Experience Cloud or CPQ - Bachelor's Degree in Business Administration, Computer Science, or a related field - Experience in the healthcare industry or other regulated environments - Understanding of data analysis or SQL - Experience with wireframes/mockups and UX design tools

#HealthcareTechnology #Salesforce #BusinessAnalyst #CareerGrowth #InnovativeSolutions

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