Overview
Greystar is looking for dedicated and hard-working individuals who want to help us continue to be the best at what we do. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies, delivering industry-leading services to investors, clients, and residents. We offer unrivaled professional development and career growth opportunities to our team members and look forward to welcoming you to Greystar, where our people are what make us the Global Leader in Rental Housing.
Job Responsibilities
- Achieves the community’s resident satisfaction and retention goals by ensuring resident complaints and/or concerns are resolved in a timely manner, and by answering questions concerning rent and fee payments.
- Completes call-backs on all service requests within 24 hours to ensure resident satisfaction.
- Develops, produces and coordinates resident communications, by creating newsletters, surveys, lease violation letters, and other communications to residents.
- Organizes and coordinates resident functions, including parties, birthday cards, welcome gifts, unit visits, and other events as directed.
- Evaluates the appearance and overall curb appeal, landscape, office environment and vacancies on a daily basis and ensures the leasing office, tour path and model(s) are ready for show daily.
- Reviews the Courtesy Patrol Officer nightly reports and follows up on incident reports and lease violations as necessary.
- Reviews the Valet Living nightly reports and follows up on incident reports and lease violations as necessary.
- Checks the Front Desk phone and email throughout the day for messages, and returns calls and emails as necessary.
- Prepares Community Access keys/fobs/etc. for move-in.
- When necessary, assists with coordinating vendors and resident communication during emergency maintenance situations.
Job Description Summary
This role manages customer support to residents by providing assistance with service requests, accounting and rental issues, and coordinating other miscellaneous resident related functions to achieve community goals surrounding resident retention.
Job Description
- Resolves resident complaints and questions related to rent and fees to support resident satisfaction and retention.
- Completes required follow-ups on service requests within 24 hours.
- Creates and coordinates resident communications, including newsletters and notices.
- Coordinates resident events and functions as directed.
- Monitors appearance and readiness of the leasing office and model units.
- Reviews incident reports and lease violations as necessary.
- Maintains front desk communication channels and responds to messages promptly.
- Prepares access credentials for move-ins.
- Assists with vendor coordination during emergency maintenance as needed.
Greystar is an equal opportunity employer. We will consider for employment qualified applicants with arrest and conviction records.
Compensation and Benefits
Additional Compensation
- Hourly range for the position is $26.00 - $30.00.
- Corporate Positions: may be eligible for quarterly or annual bonus programs based on performance.
- Onsite Property Positions: may be eligible for weekly, monthly, and/or quarterly bonus programs.
Robust Benefits Offered
- Competitive Medical, Dental, Vision, and Disability & Life insurance. Low employee costs for basic medical; costs discounted after 3 and 5 years of service.
- Generous Paid Time Off: 15 days vacation, 4 personal days, 10 sick days, 11 paid holidays, plus birthday off after 1 year; additional vacation with tenure.
- Onsite housing discount at Greystar-managed communities (subject to discount and unit availability).
- 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
- 401(k) with company match up to 6% after 6 months of service.
- Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000.
- Employee Assistance Program and additional coverage options (Critical Illness, Accident, Hospital Indemnity, Pet Insurance, Legal Plans).
- Charitable giving program and benefits.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other