Overview
ServiceNow Technical Consultant (HAM/SAM) at ITC Infotech. Location: Bethesda, MD. Start: Immediate. Employment type: Full Time + Benefits.
HAM / SAM Responsibilities
- Design, implement, and enhance ServiceNow Hardware and Software Asset Management modules.
- Lead onboarding of software publishers, licenses, entitlements, and contracts into ServiceNow SAM.
- Configure license models, software normalization rules, reclamation rules, and discovery sources.
- Define and implement asset lifecycle workflows — procurement, receiving, deployment, maintenance, retirement, disposal.
- Integrate ServiceNow HAM/SAM with procurement tools, SCCM, JAMF, Intune, etc.
- Perform software compliance analysis, optimization, and true-up planning.
- Implement and maintain automated reclamation and harvesting policies.
- Provide guidance on license metric types (User, Device, Core, Processor) and compliance models.
- Align implementation with ITIL and ISO/ITAM best practices.
- Support CMDB audits and assist with regulatory/compliance reporting.
Development and Platform Responsibilities
- Design and develop ServiceNow workflows, business rules, script includes, client scripts, UI policies/actions.
- Build custom integrations using REST, SOAP, MID Server, and other methods.
- Create dashboards, reports, and widgets related to HAM, SAM, and CMDB KPIs.
- Collaborate with product owners, process owners, and architects to define solutions.
- Participate in Agile/Scrum ceremonies; contribute to story grooming, estimation, and sprint planning.
- Perform unit testing and support UAT.
Required Skills & Qualifications
- 8–10 years of experience with ServiceNow platform, with a minimum of 4–5 years in HAM, SAM, and CMDB.
- ServiceNow SAM Pro and HAM Pro modules.
- ServiceNow Discovery and IntegrationHub.
- CMDB and CSDM.
- REST/SOAP API integrations.
- Experience with ITOM, Service Mapping, Software Catalog, and Asset Procurement lifecycle is a plus.
- Good knowledge of software license metrics, publisher rules, and software compliance frameworks (e.g., Microsoft, Oracle, Adobe, IBM, SAP).
Certifications
- ServiceNow Certified System Administrator (CSA) – Mandatory.
- ServiceNow Certified Implementation Specialist (CIS) in SAM, HAM, or CMDB/ITOM.
- ITIL v4 Foundation – Preferred.
Education Qualification
Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
About Us
ITC Infotech is a leading global technology services and solutions provider offering business-friendly solutions to help clients succeed and be future-ready. We work across industries with a mix of traditional and newer business models as a long-term sustainable partner.
ITC Infotech is an Equal Opportunity Employer. All employment decisions are made without regard to age, race, color, religion, sex, national origin, disability status, veteran status, sexual orientation, gender identity or expression, or any other basis protected by law, including considerations for veteran employment opportunities.
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