Abacus
Job Description
Position Description:
The Credit Bureau Disputes Department's primary responsibility is to research and respond to all credit reporting disputes received by the Company. Key responsibilities for the department include researching, resolving, and responding to customer disputes related to credit bureau reporting, responding to other customer information requests from internal departments (legal and regulatory), and for entering information into the Credit Bureau Dispute database.
Job Responsibilities:
Dispute Resolution • Resolve credit bureau disputes by following department policy and procedures • Enter data into dispute database • Research and respond to complex customer disputes • Identify trends in disputes and bring to the attention of the management team and assist in resolution
Leadership • Provide peer coaching on best practices, where appropriate • Actively participates in team meetings • Maintains appropriate position documentation • Performs all other duties as assigned by Management
OneMain Financial holds a strong commitment to our customers, communities and team members. This approach to lending has helped us provide customers with loan options for over 100 years and grow to over 1,600 branches in 44 states. We know that success starts from within, which is why we place emphasis on creating a team of talented and dedicated individuals. If you're looking for a place to work collaboratively and build your career from the ground up, think OneMain.
ADDITIONAL INFORMATION
Position is full time onsite Top Skills: Customer Service Background, Professional Attitude in the Workplace, Attention to Detail Contract only at this time
Skill/Experience/Education Mandatory Skills • High School diploma / GED or higher • Strong customer service experience • High level of customer experience commitment • Make constructive contributions in a team-focused environment • Effectively and accurately execute high priority, time sensitive tasks Desired Skills -- Skill Matrix No records found
The Credit Bureau Disputes Department's primary responsibility is to research and respond to all credit reporting disputes received by the Company. Key responsibilities for the department include researching, resolving, and responding to customer disputes related to credit bureau reporting, responding to other customer information requests from internal departments (legal and regulatory), and for entering information into the Credit Bureau Dispute database.
Job Responsibilities:
Dispute Resolution • Resolve credit bureau disputes by following department policy and procedures • Enter data into dispute database • Research and respond to complex customer disputes • Identify trends in disputes and bring to the attention of the management team and assist in resolution
Leadership • Provide peer coaching on best practices, where appropriate • Actively participates in team meetings • Maintains appropriate position documentation • Performs all other duties as assigned by Management
OneMain Financial holds a strong commitment to our customers, communities and team members. This approach to lending has helped us provide customers with loan options for over 100 years and grow to over 1,600 branches in 44 states. We know that success starts from within, which is why we place emphasis on creating a team of talented and dedicated individuals. If you're looking for a place to work collaboratively and build your career from the ground up, think OneMain.
ADDITIONAL INFORMATION
Position is full time onsite Top Skills: Customer Service Background, Professional Attitude in the Workplace, Attention to Detail Contract only at this time
Skill/Experience/Education Mandatory Skills • High School diploma / GED or higher • Strong customer service experience • High level of customer experience commitment • Make constructive contributions in a team-focused environment • Effectively and accurately execute high priority, time sensitive tasks Desired Skills -- Skill Matrix No records found