Woodside Staffing Solutions & Consulting
Customer Service Rep - Network & IT Infrastructure
Woodside Staffing Solutions & Consulting, Washington, District of Columbia, us, 20022
Customer Service Representative - Network & IT Infrastructure
Location:
Washington, DC 20515 - On-site
Clearance:
US Citizenship and the ability to pass a background check is required. • Experienced in coordinating high-speed internet and VoIP installations in secure government facilities, including those within the legislative branch • 2+ years of experience in customer service or administrative support role. • Strong organizational skills with the ability to manage multiple tasks, requests, and deadlines concurrently. • Excellent verbal and written communication skills to effectively interact with internal teams and external vendors. • Experience with Remedy or similar ticketing and incident management systems. • Fundamental understanding of Network and Technology Infrastructure components, including internet connectivity, structured cabling, and site survey processes. • High attention to detail with strong documentation and record-keeping practices. • Ability to work collaboratively within a team-oriented environment and engage professionally with a diverse range of stakeholders.
Description of Work: • Serve as the first point of contact for incoming service requests related to district office technology installations. • Coordinate and schedule site visits between district office staff and technology vendors (e.g., ISPs, cabling contractors). • Use Remedy ticketing software to create, manage, and close support tickets accurately and timely. • Maintain clear, professional, and timely communication with internal HIR teams, district office staff, and external vendors. • Document all interactions, updates, and scheduling details within appropriate systems to ensure full traceability. • Track and follow up on pending requests to ensure resolution and closure. • Assist with updating internal tracking systems and documentation related to vendor activities. • Provide regular status reports or updates to supervisors and project leads as needed. • Performing other official duties as assigned.
Location:
Washington, DC 20515 - On-site
Clearance:
US Citizenship and the ability to pass a background check is required. • Experienced in coordinating high-speed internet and VoIP installations in secure government facilities, including those within the legislative branch • 2+ years of experience in customer service or administrative support role. • Strong organizational skills with the ability to manage multiple tasks, requests, and deadlines concurrently. • Excellent verbal and written communication skills to effectively interact with internal teams and external vendors. • Experience with Remedy or similar ticketing and incident management systems. • Fundamental understanding of Network and Technology Infrastructure components, including internet connectivity, structured cabling, and site survey processes. • High attention to detail with strong documentation and record-keeping practices. • Ability to work collaboratively within a team-oriented environment and engage professionally with a diverse range of stakeholders.
Description of Work: • Serve as the first point of contact for incoming service requests related to district office technology installations. • Coordinate and schedule site visits between district office staff and technology vendors (e.g., ISPs, cabling contractors). • Use Remedy ticketing software to create, manage, and close support tickets accurately and timely. • Maintain clear, professional, and timely communication with internal HIR teams, district office staff, and external vendors. • Document all interactions, updates, and scheduling details within appropriate systems to ensure full traceability. • Track and follow up on pending requests to ensure resolution and closure. • Assist with updating internal tracking systems and documentation related to vendor activities. • Provide regular status reports or updates to supervisors and project leads as needed. • Performing other official duties as assigned.