Insight Global
1st Shift Customer Service Transportation Specialist
Insight Global, Hagerstown, Maryland, us, 21749
Job Description
Description:
1st Shift (6am - 2:30pm) Monday - Friday:* PLEASE NOTE POSSIBLE DAILY OVERTIME AND POSSIBLE SATURDAY WORK
Pay rate: $22-22.50/hr
As the Customer Service Representative, you will be responsible for maintaining workflow by assisting managers and supervisors with the coordination of warehouse duties, including inventory, creating packaging slips and reports, and fulfilling customer orders. If you’re excited about the challenge of working for a rapidly growing global company, we have an opportunity for you to grow with GXO.
What you’ll do on a typical day:
• Coordinate workload allocation among warehouse workers, material handlers and drivers
• Prepare work orders; troubleshoot orders and resolve discrepancies as needed
• Assign and release orders sent for loading and unloading
• Allocate and research inventory for orders
• Enter data for inbound and/or outbound freight into the Warehouse Management System (WMS) and create bills of lading (BOLs)
• Maintain and generate required reports
• Process, audit and file various documentation
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
• 1+ years of customer service experience
• 6+ months of experience in a warehouse setting
• Proficiency in Microsoft Office
• Ability to communicate effectively with carriers, customers, employees and management
• Proven ability to multitask and prioritize workload in a fast-paced environment
• High school diploma or equivalent
• Availability to work a flexible schedule when needed • Experience with any of the following: Ship IQ, Fulfillment IQ, Logistics IQ, Route IQ
• Experience with WMS systems such as Manhattan or SAP for inventory tracking
• Tendering, routing, shipments, communicating with ops teams
• Dispatching and routing experience
• Experience working within WMS systems such as Manhattan
• Experience creating BOL's
• SAP database experience or other customer portals
• Fulfillment or Ship IQ: both routing portals
• Uploading dimensions for a pallet perspective into transportation line holes or portals for LTL or TL carriers
• Experience managing charge back or other carrier fees they could be accrued for
• OSND (over short and damages) experience managing that type of freight and mitigating null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
Description:
1st Shift (6am - 2:30pm) Monday - Friday:* PLEASE NOTE POSSIBLE DAILY OVERTIME AND POSSIBLE SATURDAY WORK
Pay rate: $22-22.50/hr
As the Customer Service Representative, you will be responsible for maintaining workflow by assisting managers and supervisors with the coordination of warehouse duties, including inventory, creating packaging slips and reports, and fulfilling customer orders. If you’re excited about the challenge of working for a rapidly growing global company, we have an opportunity for you to grow with GXO.
What you’ll do on a typical day:
• Coordinate workload allocation among warehouse workers, material handlers and drivers
• Prepare work orders; troubleshoot orders and resolve discrepancies as needed
• Assign and release orders sent for loading and unloading
• Allocate and research inventory for orders
• Enter data for inbound and/or outbound freight into the Warehouse Management System (WMS) and create bills of lading (BOLs)
• Maintain and generate required reports
• Process, audit and file various documentation
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
• 1+ years of customer service experience
• 6+ months of experience in a warehouse setting
• Proficiency in Microsoft Office
• Ability to communicate effectively with carriers, customers, employees and management
• Proven ability to multitask and prioritize workload in a fast-paced environment
• High school diploma or equivalent
• Availability to work a flexible schedule when needed • Experience with any of the following: Ship IQ, Fulfillment IQ, Logistics IQ, Route IQ
• Experience with WMS systems such as Manhattan or SAP for inventory tracking
• Tendering, routing, shipments, communicating with ops teams
• Dispatching and routing experience
• Experience working within WMS systems such as Manhattan
• Experience creating BOL's
• SAP database experience or other customer portals
• Fulfillment or Ship IQ: both routing portals
• Uploading dimensions for a pallet perspective into transportation line holes or portals for LTL or TL carriers
• Experience managing charge back or other carrier fees they could be accrued for
• OSND (over short and damages) experience managing that type of freight and mitigating null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.