myPlace Health
Transportation Dispatcher - Healthcare
myPlace Health, Los Angeles, California, United States, 90079
Transportation Dispatcher - Healthcare
We're looking for a Transportation Dispatcher to keep our participants moving safely, reliably, and on time. In this role, you'll be the key link between participants, drivers, and staffmaking sure schedules run smoothly and routes are efficient. Using transportation software, you'll create and adjust routes, monitor trips in real time, and quickly respond to changes like traffic or delays. While healthcare experience is a plus, it's not requiredthe skills of a great dispatcher apply across industries. What matters most is your ability to stay organized, communicate clearly, and make sound decisions under pressure. If you enjoy problem-solving, thrive in a fast-paced setting, and want your work to directly improve people's daily lives, this role is a great fit for you. What Does Success Look Like As Our New Dispatcher?
Coordinate and dispatch daily transportation services, making sure there are enough vehicles and drivers to cover every scheduled trip. Develop and maintain efficient routes using transportation management software, updating regularly to reflect participant needs, traffic conditions, and operational priorities. Seamlessly integrate internal and external medical visits into routes so participants arrive safely and on time. Provide participants with pickup times at least 24 hours in advance, helping them plan their day with confidence. Monitor trips in real time and adjust routes as needed to overcome delays, traffic, or service disruptions. Maintain clear, consistent communication with driversoffering direction, updates, and encouragement throughout the day. Track and assess traffic and road conditions to proactively adjust routes for safety and efficiency. Accurately input and manage all transportation requests within the dispatching system, ensuring smooth operations. Assist in evaluating driver and vendor performance against service and safety standards, supporting corrective actions when needed. Support organizational policies and regulatory requirements by reviewing incident reports, trip logs, and safety documentation. Collaborate with clinical and operations staff to align transportation services with participant care needs. Perform other related duties as assigned to keep transportation services running strong and reliable. What Does An Ideal Profile Look Like?
High School Diploma or equivalent required; additional education preferred but not required. Minimum of 3 years of dispatching, scheduling, or related experience in any industry (healthcare experience preferred but not required). At least 2 years of direct, hands-on dispatching and routing experience. Proficiency with any dispatching or transportation management software, with the ability to quickly learn new systems. Familiarity with local geography, traffic conditions, and routing considerations. Working knowledge of basic DOT and OSHA regulations related to dispatching and transportation operations. Strong verbal and written communication skills, with the ability to clearly relay information to drivers, participants, and staff. Excellent organizational and time management skills, with proven ability to manage multiple priorities in a fast-paced environment. Demonstrated problem-solving and decision-making skills; able to remain calm and effective under pressure. Strong interpersonal and conflict resolution skills, with the ability to build trust and rapport with diverse populations. Understanding of the mobility needs of healthcare participants, while recognizing that core dispatching principles apply across industries (e.g., taxi, black car, paratransit). Commitment to safety, compliance, and high-quality service delivery in accordance with organizational and regulatory standards. Valid driver's license. Physical Demands of the Position
This position is primarily based in an office environment, with frequent use of telephones, computers, and dispatching software. Work requires sustained attention to detail in a dynamic environment with frequent interruptions and shifting priorities. The role involves continuous communication with drivers, participants, and internal staff, including managing urgent or stressful situations in real time. Occasional travel within the service area may be required to support transportation operations, attend meetings, or respond to operational needs. Standard work hours apply; however, flexibility may be required for early morning, evening, weekend, or holiday coverage. The role requires strict adherence to organizational policies, safety protocols, and regulatory compliance standards. Exposure to confidential participant information demands the highest level of professionalism and discretion. Joining our team as a Transportation Dispatcher means more than just managing schedules and routesit's about ensuring every participant feels supported, cared for, and connected to the services they rely on. If you're ready to bring your organizational skills, quick thinking, and passion for service to a role that makes a real difference every day, we'd love to hear from you. Apply today and help us keep our community moving forward.
We're looking for a Transportation Dispatcher to keep our participants moving safely, reliably, and on time. In this role, you'll be the key link between participants, drivers, and staffmaking sure schedules run smoothly and routes are efficient. Using transportation software, you'll create and adjust routes, monitor trips in real time, and quickly respond to changes like traffic or delays. While healthcare experience is a plus, it's not requiredthe skills of a great dispatcher apply across industries. What matters most is your ability to stay organized, communicate clearly, and make sound decisions under pressure. If you enjoy problem-solving, thrive in a fast-paced setting, and want your work to directly improve people's daily lives, this role is a great fit for you. What Does Success Look Like As Our New Dispatcher?
Coordinate and dispatch daily transportation services, making sure there are enough vehicles and drivers to cover every scheduled trip. Develop and maintain efficient routes using transportation management software, updating regularly to reflect participant needs, traffic conditions, and operational priorities. Seamlessly integrate internal and external medical visits into routes so participants arrive safely and on time. Provide participants with pickup times at least 24 hours in advance, helping them plan their day with confidence. Monitor trips in real time and adjust routes as needed to overcome delays, traffic, or service disruptions. Maintain clear, consistent communication with driversoffering direction, updates, and encouragement throughout the day. Track and assess traffic and road conditions to proactively adjust routes for safety and efficiency. Accurately input and manage all transportation requests within the dispatching system, ensuring smooth operations. Assist in evaluating driver and vendor performance against service and safety standards, supporting corrective actions when needed. Support organizational policies and regulatory requirements by reviewing incident reports, trip logs, and safety documentation. Collaborate with clinical and operations staff to align transportation services with participant care needs. Perform other related duties as assigned to keep transportation services running strong and reliable. What Does An Ideal Profile Look Like?
High School Diploma or equivalent required; additional education preferred but not required. Minimum of 3 years of dispatching, scheduling, or related experience in any industry (healthcare experience preferred but not required). At least 2 years of direct, hands-on dispatching and routing experience. Proficiency with any dispatching or transportation management software, with the ability to quickly learn new systems. Familiarity with local geography, traffic conditions, and routing considerations. Working knowledge of basic DOT and OSHA regulations related to dispatching and transportation operations. Strong verbal and written communication skills, with the ability to clearly relay information to drivers, participants, and staff. Excellent organizational and time management skills, with proven ability to manage multiple priorities in a fast-paced environment. Demonstrated problem-solving and decision-making skills; able to remain calm and effective under pressure. Strong interpersonal and conflict resolution skills, with the ability to build trust and rapport with diverse populations. Understanding of the mobility needs of healthcare participants, while recognizing that core dispatching principles apply across industries (e.g., taxi, black car, paratransit). Commitment to safety, compliance, and high-quality service delivery in accordance with organizational and regulatory standards. Valid driver's license. Physical Demands of the Position
This position is primarily based in an office environment, with frequent use of telephones, computers, and dispatching software. Work requires sustained attention to detail in a dynamic environment with frequent interruptions and shifting priorities. The role involves continuous communication with drivers, participants, and internal staff, including managing urgent or stressful situations in real time. Occasional travel within the service area may be required to support transportation operations, attend meetings, or respond to operational needs. Standard work hours apply; however, flexibility may be required for early morning, evening, weekend, or holiday coverage. The role requires strict adherence to organizational policies, safety protocols, and regulatory compliance standards. Exposure to confidential participant information demands the highest level of professionalism and discretion. Joining our team as a Transportation Dispatcher means more than just managing schedules and routesit's about ensuring every participant feels supported, cared for, and connected to the services they rely on. If you're ready to bring your organizational skills, quick thinking, and passion for service to a role that makes a real difference every day, we'd love to hear from you. Apply today and help us keep our community moving forward.