Giant Food
Overview
Join to apply for the Assistant Store Manager role at Giant Food .
Category/Area of Expertise: Retail Store Positions
Job Requisition: _external_USA-VA-Falls-Church
Address: USA-VA-Falls Church-1230 W. Broad Street
Store Code: GF - Store Admin )
About Giant
With over 2 million weekly customers and annual sales topping $5 billion, Giant is the #1 grocer in the Baltimore-Washington area. Giant’s mission is beyond stocking groceries on shelves; we strive to be the most trusted and loved local food retailer in our community.
Responsibilities
- As an Assistant Store Manager (ASM), manage day-to-day operation and development of the store, including customer service, training and development of all store associates, labor management, inventory control, asset protection, shrink, store conditions, and performance management.
- Plan, implement, and follow up on weekly sales programs.
- Manage, control, and track store payroll and budget, collaborating with management to meet sales, profit, payroll, and productivity goals; maintain and utilize payroll system to ensure accurate inputs, adjustments, and projections.
- Ensure compliance with Giant programs and policies as well as local, state and federal food, labor and safety regulations.
- Oversee and lead operational team, including department managers and associates.
- Expose part-time associates, department managers, and other management candidates to other skill areas; identify team leaders and promising internal candidates.
- Conduct store tours to evaluate store conditions vs standards and respond accordingly.
- Collaborate with store management and assist with all aspects of total store operations including customer service, associate development, sales, profit, payroll, and productivity goals, store standards, and more.
- Develop a positive customer shopping experience and ensure customer satisfaction.
- Ensure overall store appearance, safety and customer experience uphold Giant Food standards and regulations.
- Respond to customer inquiries on merchandise and make appropriate recommendations.
- Ensure accuracy of store signage and uphold Giant’s customer service standards.
- Uphold Giant’s customer service commitments: greet and thank every customer, wear a clean uniform and name badge, give customers undivided attention, bag and package product with care, demonstrate urgency in reacting to long lines, and resolve issues as needed.
Roles and specialization
- As a Customer Service Manager: manage daily operations of the Front End & Customer Service areas and hiring and development; manage associate time & attendance records, absentee/tardiness control programs, and labor law compliance; engage store associates and department managers to meet goals; train and develop Front End Managers and monitor shrink; supervise store operations in the Store Manager’s absence.
- As a Non-Perishable Manager: manage daily operations of Grocery, Dairy, Frozen, HBC/GM, and Receiving; ensure training and development; ensure accuracy of receiving and back room organization; manage inventories, gross profit, P&L and cost center management; handle storage, rotation, and shelf maintenance.
- As a Perishable Manager: manage daily operations of Meat, Seafood, Deli, Produce, Floral and Bakery; ensure training and development; participate in weekly sales programs; manage receiving, storage controls and shrink; work with vendors; manage inventories and profitability.
Preferred qualifications
- Prior work as an Assistant Store Manager and/or Store Manager in a nationally or regionally recognized grocery company and/or big box retail company.
- Experience managing people, departments and/or whole stores.
- Proficiency in scheduling, ordering, inventory, payroll, P&L analysis, project management, and personnel management.
- Knowledge of employment law, interview techniques, and general retail hiring practices.
- Bachelor’s Degree in a business concentration (Finance, Accounting, Marketing, Management, Business Administration, Supply Chain/Logistics, or related).
- Excellent communication, interpersonal, leadership, and organizational skills; ability to earn the confidence of associates, customers, and management.
- Experience managing an effective community relations program.
- Willingness to work required hours, travel, and take assignments within the Washington/Virginia/Maryland/Delaware region.
Pay Range
$63,000 - $97,450
Why Work at Giant?
Giant values the people who make us Giant. We offer opportunities to learn and advance within a culture of innovation, quality, and value, supporting our communities through charitable efforts and BRGs (employee-led groups) aligned with our mission, values, and goals.
Seniority level
- Mid-Senior level
Employment type
- Part-time
Job function
- Sales and Business Development
- Industries: Retail