General Manager

Overview

General Manager role at LESLIES ISLE OF WIGHT LIMITED. Dive Into a New Career With Leslie's. Leslie’s pool supplies is the “World’s Largest Retailer of Swimming Pool Supplies.” With over 1,000 retail stores in 39 states plus Pro, Service, E-Commerce, Production, and Distribution divisions, there are many career opportunities at Leslie’s. We value development and growth of our team and strive to create a positive and fun atmosphere where our team members feel valued and are enthusiastic about their contributions to the company.

Job Overview

Oversees the performance of a Leslie’s store to ensure it is meeting or exceeding customer service standards, sales plans, profitability, operating procedures, and all merchandising objectives. Directly responsible for growing and managing sales plans, profit margins, payroll, and all controllable expenses. Responsible for the effective execution of all company-developed programs. Hires proficient applicants with the right competencies and experience, trains and develops them in all required training programs, and establishes the expectation of providing excellent customer service and a great place to work through personal example and expectation.

Responsibilities

• Hire only “A” players to support the accomplishment of objectives
• Meet or exceed sales budget
• Meet or exceed EBITDA/SOC goal
• Meet or exceed labor rate goal
• Achieve shrink percent of 0.4% or better
• Meet or exceed gross margin budget for the fiscal year
• Meet or exceed APC goal
• Drive customer count increase over last year
• Meet or exceed Mystery Shop goal of 95%

Essential Competencies

• Ability to hire “A Players” – sources, selects, and hires to join the company
• Efficiency – produce significant output with minimal wasted effort or supervision
• Organization & Planning – plans and organizes efficiently
• Industry knowledge – knowledgeable of the business, products and competitors
• Customer service mindset – focused on providing superior customer service
• Aggressiveness – productive and forceful without being abrasive
• Follow through on commitments
• Intelligence – quickly learns and understands new information
• Analytical skills – processes qualitative and quantitative data to draw insights
• High standards – expects high performance from self and team
• Attention to detail
• Proactivity – acts without being told what to do and brings new ideas
• Ability to develop people – coaches and prepares for future roles
• Honesty/Integrity
• Creativity/Innovation
• Positive attitude/Enthusiasm
• Work ethic
• Communication – clear, articulate, diplomatic
• Teamwork – collaborates with divisions heads and corporate team
• Flexibility/Adaptability

Qualifications

• Successful completion of all training modules inclusive of GMIT and Talent Platform training
• Ability to achieve placement in the succession program
• Excellent communication skills, and proficiency with computers

Pay

$40,080 - $43,080 salary

Benefits

• Comprehensive medical, pharmacy, dental, & vision plan options
• Health savings account with HDHP enrollment
• Health & dependent care flexible spending accounts
• Company-paid basic life and AD&D insurance
• Voluntary supplemental life insurance
• Company-paid short-term disability and voluntary long-term disability insurance
• Pre-tax and Roth 401(k) with company match
• Paid vacation, sick, and bereavement leave
• Paid holidays, including a floating personal day
• Employee assistance and wellness programs
• Earned Wage access
• Product discounts at Leslie’s stores

Leslie’s recognizes a critical component to our continued success is our people. Leslie's is committed to developing and fostering a culture of diversity and inclusion within our company and the communities we serve. We prioritize identifying and hiring talented individuals from all backgrounds and perspectives.