Overview
Position Title: Chief Executive Officer
Organisation: Metropolitan Family Service (MFS)
Location: MFS Civic office
Reports To: Chairperson of the MFS Board of Directors
Dept/Program: Administration FTE: 1.00 (40 hours/week)
Status: Exempt
Created: July 2025
Position Description: The Chief Executive Officer (CEO) is a strategic, collaborative, and visionary leader who drives the mission of MFS: helping people overcome barriers of poverty, inequity, and social isolation. In partnership with the Board of Directors, the CEO ensures the agency fulfills its mission with excellence, equity, and efficiency.
MFS is a 501(c)(3) nonprofit committed to equity and social justice, embedding Diversity, Equity, Inclusion, and Justice (DEIJ) into programs, partnerships, and operations.
Core Values and Culture
- Every person brings wisdom, capacity, and value.
- Culturally responsive and community-centered practices advance equity and justice.
- Collaboration with program participants, funders, and volunteers is essential to lasting impact.
- Continuous learning strengthens service delivery with integrity, respect, and innovation.
- Strong relationships and creative problem-solving empower individuals and families at every life stage.
As a 501(c)(3) nonprofit, MFS operates with integrity in program delivery, resource development, and financial stewardship.
Key Leadership Responsibilities
- Mission Leadership: Embed MFS’s core values into strategic planning, program delivery, and community advocacy.
- Organizational Management: Oversee all agency operations, supervise the Executive Team, and ensure nonprofit regulatory compliance.
- Strategic Growth: Guide long-term planning, organizational development, and innovation in response to community needs.
- Community & Donor Relations: Drive resource development, represent MFS externally, and secure diversified funding.
- Culture Building: Foster an equitable, collaborative, and continuously improving workplace.
The CEO honors MFS’s 75-year legacy and leads bold, future-focused strategies to uplift families and strengthen communities.
Essential Duties And Responsibilities
Community Relations and Advocacy
The CEO serves as the primary ambassador of MFS, building relationships with government, private, and community partners to increase visibility, revenue, and impact. This includes:
- Representing MFS on public boards and coalitions
- Advancing advocacy that elevates participant voice and community needs
- Pursuing partnerships that enhance program reach, quality, and effectiveness
Fundraising and External Engagement
MFS faces a funding transition due to loss of government funding. The CEO leads a comprehensive resource development strategy in collaboration with the Board and Development Team to guide the organization toward long-term sustainability. This includes:
- Serving as the organization’s chief fundraiser, cultivating and stewarding relationships with major donors, institutional funders, foundations, and corporate partners
- Expanding fundraising capacity with grants, multi-year commitments, campaigns, partnerships, and events
- Positioning MFS for major funding opportunities via government RFPs, foundations, and corporate partnerships
- Building a culture of philanthropy across the organization
Strategic Communications
In partnership with leadership, the CEO develops a clear communications strategy:
- Ensure consistent messaging reflecting MFS values and priorities
- Engage staff and volunteers with two-way communication and feedback
- Promote equity-informed narratives across platforms
- Serve as a compelling public speaker and promote transparent communication
Strategic Vision and Impact
- Co-lead strategic planning with leadership and Board
- Translate goals into measurable outcomes and embed them in daily operations
- Champion innovation and culturally responsive service models
- Ensure sound fiscal management, diversified funding, and regulatory compliance
Inclusive Culture and Staff Leadership
- Supervise the Executive Team and ensure leadership accountability
- Promote professional development and equitable advancement
- Uphold DEIJ commitments and implement policies reflecting these values
Board Relations and Governance
- Develop a strategic and engaged Board through recruitment and governance
- Communicate needs and priorities with clear reports
- Collaborate with the Board to evaluate and revise policies
Financial and Operational Management
- Oversee budgets, forecasts, and financial reporting for health and sustainability
- Ensure diversified and sustainable funding
- Lead risk and crisis management and ensure accountability systems
- Ensure regulatory and legal compliance
Core Leadership Competencies
- Engage others, involving diverse stakeholders in planning and decision making
- Foster inclusion and equitable leadership
- Drive vision and innovation, leading through change
- Communicate effectively with diverse audiences
- Fundraise and cultivate diversified revenue streams
- Build strong relationships and partnerships
- Lead organizational development and oversee operations
- Advocate for prevention-focused social services
- Operate with agility and adapt to evolving technologies
- Empower others through talent development
Other Responsibilities
- Complies with Metropolitan Family Service policies and procedures
- Fulfills other duties as assigned by the Chair of the Board
Education And Experience Required
- MA, MS, or MSW in Social Services, Public Health, Management, or related field
- Ten years of relevant, paid experience as a nonprofit director or manager (equivalent experience considered)
- Demonstrated experience leading resource development including fundraising and donor cultivation
- Knowledge of human services, community-based practice, and culturally responsive program delivery
- Comfort with technology, including Google Suite, Word, and Excel
Essential Knowledge And Skills
- Strong written and verbal communication across audiences and cultures
- Strategic planning, time management, and outcomes-oriented organizational skills
- Financial oversight and budgeting experience with budgets over $5M
- Supervising, coaching, and performance evaluation skills
- Experience in diverse, multicultural environments
Preferred Qualifications
- Experience working with a Board of Directors
- Familiarity with public sector funding, RFP processes, and government compliance
- Experience leading strategic communications and change management
- Deep nonprofit sector knowledge including structure, policy, and legal compliance
- Ability to work with technology, including Google Suite, Word, and Excel
- Physical ability to perform routine office tasks
Other Requirements
- Access to reliable transportation for local travel; valid driver license and auto insurance as required
MFS requires all employees and volunteers to complete a criminal background check. We carefully review results and consider circumstances in the hiring process.
Work Environment
Hybrid with regular on-site presence; some early morning, evening, or weekend obligations. Ability to sit for extended periods, occasionally stand, and use Google Suite and standard office equipment. May require stairs.
Metropolitan Family Service position descriptions are guidelines and not all tasks are listed. They outline essential responsibilities and qualifications.
Metropolitan Family Service is an Equal Opportunity Employer. We encourage candidates from communities of color, disability, LGBTQIA2S+ linguistically diverse populations, older adults, and military veterans to apply.
Seniority level
- Executive
Employment type
- Full-time
Job function
- Business Development and Sales
Industries
- Individual and Family Services