Overview
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We are looking for a Cloud Solution Architect – Cloud + AI Applications who is excited about helping organizations embrace innovation and unlock the transformative potential of AI on the Microsoft platform. As a Cloud Solution Architect (CSA) specializing in Application Innovation and AI Agents, you will partner with enterprise customers to design, build, and scale intelligent, cloud-native applications using Azure, GitHub, and Microsoft’s AI ecosystem. In this role, you’ll support customers on their AI adoption journey, building trusted relationships, engaging with a range of stakeholders (from developers to senior executives), and leading strategic initiatives that deliver meaningful innovation and business impact. Your expertise in AI agents, modern application development, and enterprise architecture will help shape inclusive, forward-thinking solutions that empower organizations.
Key Responsibilities
- Lead technical engagements with customers across the full solution lifecycle - design, build, deployment, and operations.
- Collaborate closely with platform engineers, enterprise architects, developers, and senior leaders to solve technical challenges and accelerate adoption.
- Facilitate in-depth architecture discussions and provide hands-on support to develop prototypes, pilot projects, and full-scale solutions.
- Proactively identify and remove adoption barriers, ensuring seamless implementation and long-term success.
- Work alongside Microsoft’s internal teams and partners to drive alignment and deliver customer value at scale.
Customer Centricity
- Focuses on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience with minimal guidance. Learns and develops an understanding of customer goals, and contributes to the definition of customer/partner conditions of success. Addresses customer/partner dissatisfaction with minimal guidance, and may contribute to the execution of strategies to improve customer experience, value realization, and acceleration of transformation.
- Contributes to identifying and/or translating customer/partner problems into industry solutions aligned with Microsoft product and platform strategy, and explaining why and/or how they meet customer/partner outcomes and ROI goals (e.g., via proof of concept, MVP, rapid prototype) relative to competitive offerings. Helps the customer/partner adopt and use Microsoft product/platform strategy-aligned solutions with minimal guidance from more experienced peers. Builds relationships with technical decision makers (TDMs) with minimal guidance, and contributes to helping build the bridge between TDMs and business decision makers (BDMs). Supports interactions as needed with customers/partners' key stakeholders for bridging understanding of security, compliance, operational and risk requirements.
- Acts as the voice of the customer/partner, sharing ideas, feedback, insights, success stories and strategic/technical input with Engineering teams, Product Offerings teams and/or internal communities leveraging relevant insights from feedback tools and systems with minimal guidance from more experienced peers. Contributes to identifying patterns across customers/partners/territories/industries and leveraging them to develop strategic and actionable insights. May present business cases to program managers, with minimal guidance, to influence product roadmaps, decision-making, bug fix prioritization, and own and drive initiatives as appropriate.
Partner Specialization
- Gains insight into solution area-specific market opportunities and initiates actions to address them with support from peers and leadership. Guides partners in developing offerings, practices, products, and solutions. Assists the partner throughout initial customer implementations. Delivers technical enablement. Identifies and focuses on opportunities that align with revenue goals.
- Drives growth of solution utilization pipeline with partner by unblocking technical blockers in customer deals. Provides support to partner and sales teams to clarify specific opportunities through proof of concept and technical pre-sales support.
Technical Leadership
- Demonstrates technical readiness and market insights, and influences less experienced team members to drive their own technical readiness. May act as a mentor, leading readiness and upskilling activities. Contributes to virtual teams around technologies and customer/partner challenges, sharing ideas, insights, and strategic input with technical teams and internal communities. Supports team members on contributing to IP and identifying patterns where no IP exists to help build scalable models. Participates in external events that elevate the Microsoft brand.
- Identifies gaps through delivery and communicates them to relevant stakeholders, driving changes to products, IP, technologies, and processes that enable solutions to scale across customers.
Other
- Embody our culture and values.
Qualifications
Required/Minimum Qualifications:
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
- OR equivalent experience
Other Requirements
- Microsoft is unable to sponsor a work visa for this role due to the nature of the role’s job duties
Additional or Preferred Qualifications
- Bachelor’s Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master’s Degree in relevant field AND 6+ years experience.
- 4+ years experience working in a customer-facing role.
- Technical Certification in Cloud (e.g., Azure, AWS, Google) or security certifications.
Notes
The content above is intended to reflect the responsibilities and qualifications typically associated with the role. Salary ranges and location specifics vary by region and are subject to change. This posting does not imply a contract or guarantee of employment.
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