CBTS
Business Systems Analyst (Service Now/ BPM)
Location: Atlanta, GA (OR) Washington, DC (Hybrid)
Long Term Contract
Responsibilities
- Discover, document, and consolidate existing enterprise-scale business process artifacts (e.g., content lifecycle, P2P).
- Map processes to organizational units, technologies, and regions in LeanIX to support restructuring decisions.
- Maintain and steward process artifacts through the restructuring period, ensuring continuity until hand-off to a new BPM practice in 2026.
- Facilitate workshops with stakeholders to validate process–technology–organization views.
Qualifications
- Experience with Process Model Management
- 5+ years of experience; curate a portfolio of process models performing discovery, collation, and promotion activities.
- Experience with Cross-Domain Mapping
- 5+ years of experience; mapping processes to business and technical contexts such as business capabilities and applications.
- Experience with Stakeholder Facilitation
- 5+ years of experience; ability to work with both senior business leaders and technical stakeholders. Focus on alignment, listening, and understanding needs.
Preferred Qualifications
- Experience working with a modern business outcome driven enterprise architecture team.
Soft Skills
- Experience with Process Modelling
- Experience with Cross-Domain Mapping
- Experience with Stakeholder Facilitation
- Expertise with operating an enterprise scale BPM tool (Signavio, etc.)
- ServiceNOW APM/SPM/CMDB experience or exposure
- SAP LeanIX experience or exposure