CBTS
IT Support Analyst II
CBTS - Cincinnati, Ohio, United States, 45208
Work at CBTS
Overview
- View job
Overview
Join to apply for the
IT Support Analyst II
role at
CBTS Join to apply for the
IT Support Analyst II
role at
CBTS This range is provided by CBTS. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$60,000.00/yr - $80,000.00/yr Job Purpose: The IT Support Analyst II provides intermediate-level technical support to end users across an organization. This role involves diagnosing and resolving hardware, software, and network issues, offering guidance, and ensuring seamless IT operations. The IT Support Analyst II also plays a key role in identifying recurring issues and implementing solutions to improve system performance. Essential Functions: Technical Support: Provide second-tier support for hardware, software, and network-related issues. Troubleshoot and resolve escalated incidents from Level 1 support. Ensure timely resolution of tickets within SLA parameters. System Maintenance & Configuration: Perform installations, configurations, and updates of operating systems, software applications, and hardware. Assist with routine maintenance tasks, including updates and patches. End-User Training & Documentation: Develop user guides and deliver training for common technical issues and new systems. Document solutions and contribute to the knowledge base. Problem Analysis & Reporting: Identify trends in reported issues and recommend improvements. Collaborate with cross-functional teams to address root causes of complex problems. Network & Security Support: Assist with VPN, LAN, and Wi-Fi connectivity issues. Ensure compliance with IT security policies, including managing antivirus and system encryption. Asset Management: Maintain inventory of IT assets, including hardware and software licenses. Ensure proper deployment and tracking of IT resources. Education Bachelor’s degree required, MBA or other relevant advanced degree is often preferred. Certifications, Accreditations, Licenses CompTIA A+, Network+, or Security+, Microsoft 365 Certified: Modern Desktop Administrator, and ITIL Foundation certification preferred Experience 2-4 years of experience in IT support, or related role. Special Knowledge, Skills, and Abilities Proficiency in Windows, macOS, and Linux operating systems. Experience with Active Directory, Office 365, and remote desktop tools. Knowledge of networking protocols (TCP/IP, DNS, DHCP) and VPN technologies. Familiarity with IT service management tools (e.g., ServiceNow, JIRA). Strong communication and interpersonal skills. Ability to work independently and in a team environment. Problem-solving mindset with attention to detail. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at CBTS by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Paid maternity leave Get notified about new Information Technology Support Analyst jobs in
Cincinnati, OH . On-Call IT Technician - PC, Mac & Desktop Support Cincinnati, OH-KY-IN
On-Call IT Technician - PC, Mac & Desktop Support Cincinnati, OH-KY-IN
On-Call IT Technician - PC, Mac & Desktop Support Cincinnati, OH-KY-IN
ERP Support Specialist (Information Technology, Not Remote)
ERP Support Specialist (Information Technology, Not Remote)
ERP Support Specialist (Information Technology, Not Remote)
Sr. Investment Officer/Portfolio Manager - Trust INVM LEX
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
IT Support Analyst II
role at
CBTS Join to apply for the
IT Support Analyst II
role at
CBTS This range is provided by CBTS. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$60,000.00/yr - $80,000.00/yr Job Purpose: The IT Support Analyst II provides intermediate-level technical support to end users across an organization. This role involves diagnosing and resolving hardware, software, and network issues, offering guidance, and ensuring seamless IT operations. The IT Support Analyst II also plays a key role in identifying recurring issues and implementing solutions to improve system performance. Essential Functions: Technical Support: Provide second-tier support for hardware, software, and network-related issues. Troubleshoot and resolve escalated incidents from Level 1 support. Ensure timely resolution of tickets within SLA parameters. System Maintenance & Configuration: Perform installations, configurations, and updates of operating systems, software applications, and hardware. Assist with routine maintenance tasks, including updates and patches. End-User Training & Documentation: Develop user guides and deliver training for common technical issues and new systems. Document solutions and contribute to the knowledge base. Problem Analysis & Reporting: Identify trends in reported issues and recommend improvements. Collaborate with cross-functional teams to address root causes of complex problems. Network & Security Support: Assist with VPN, LAN, and Wi-Fi connectivity issues. Ensure compliance with IT security policies, including managing antivirus and system encryption. Asset Management: Maintain inventory of IT assets, including hardware and software licenses. Ensure proper deployment and tracking of IT resources. Education Bachelor’s degree required, MBA or other relevant advanced degree is often preferred. Certifications, Accreditations, Licenses CompTIA A+, Network+, or Security+, Microsoft 365 Certified: Modern Desktop Administrator, and ITIL Foundation certification preferred Experience 2-4 years of experience in IT support, or related role. Special Knowledge, Skills, and Abilities Proficiency in Windows, macOS, and Linux operating systems. Experience with Active Directory, Office 365, and remote desktop tools. Knowledge of networking protocols (TCP/IP, DNS, DHCP) and VPN technologies. Familiarity with IT service management tools (e.g., ServiceNow, JIRA). Strong communication and interpersonal skills. Ability to work independently and in a team environment. Problem-solving mindset with attention to detail. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at CBTS by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Paid maternity leave Get notified about new Information Technology Support Analyst jobs in
Cincinnati, OH . On-Call IT Technician - PC, Mac & Desktop Support Cincinnati, OH-KY-IN
On-Call IT Technician - PC, Mac & Desktop Support Cincinnati, OH-KY-IN
On-Call IT Technician - PC, Mac & Desktop Support Cincinnati, OH-KY-IN
ERP Support Specialist (Information Technology, Not Remote)
ERP Support Specialist (Information Technology, Not Remote)
ERP Support Specialist (Information Technology, Not Remote)
Sr. Investment Officer/Portfolio Manager - Trust INVM LEX
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr