IT Systems Administrator (Citrix)

Overview

IT Systems Administrator (Citrix) role at Akin Gump Strauss Hauer & Feld LLP. The position can reside in Washington, DC or Dallas with hybrid work capabilities. This role reports to the Endpoint Engineering & User Experience Manager.

Responsibilities

• Manage Citrix Virtual Apps and Desktops environments for multi-user access.
• Configure and maintain Citrix Provisioning Services (PVS) for streamlined image management.
• Perform regular updates and patches for Citrix components.
• Prepare third-party updates and patches for release to all endpoints including Windows workstations and servers.
• Administer Azure Virtual Desktop (AVD) environments, including session hosts, FSLogix, and Azure resource configuration.
• Monitor and resolve incidents escalated to Endpoint Engineering team such as user sessions, applications, and VDI performance.
• Maintain and manage Citrix published applications and desktops.
• Perform daily health checks on Citrix server farms and ensure smooth operation.
• Troubleshoot and resolve technical issues related to Citrix applications.
• Administer users and groups in Active Directory and Entra ID.
• Train employees in the use of Citrix applications and provide user support.
• Monitor system performance using tools like Citrix Director.
• Implement and communicate system changes as needed.
• Assist in developing and maintaining documentation for Citrix-related processes.
• Collaborate with other IT teams to ensure integration with supporting systems.
• Serve as the primary escalation point for Tier-1 and Tier-2 teams on complex issues across all Endpoint Engineering to include third-party applications, Windows, Citrix, AVD, and Windows 365.
• Work closely with vendors (Citrix, Microsoft, etc.) to resolve advanced technical challenges.
• Create and maintain detailed technical documentation, SOPs, and knowledge base articles.
• Provide periodic reports on system performance, incident trends, and resolution times.
• Participate in a rotational on-call and scheduled maintenance roster to ensure continuous system availability and timely resolution of critical issues.

Qualifications (Experience, Knowledge, Skills & Abilities)

• Bachelor’s degree preferred; college coursework in computer science or MIS. Equivalent experience and training may be considered.
• Industry certifications preferred – CCA-V, MC-AVD, VMware, Nutanix but not required.
• Minimum 2+ years of experience in Citrix Virtual Apps and Desktop Administration.
• Familiarity with IT service management tools (ServiceNow).
• Strong knowledge of Citrix technologies, including Citrix Virtual Apps and Desktops (CVAD).
• Experience with Azure Virtual Desktop (AVD), Citrix Provisioning Services (PVS), Windows 365 (W365).
• Familiarity with Windows Server environments and Active Directory / Entra ID.
• Experience with virtualization technologies, preferably VMware and Acropolis.
• Understanding of networking protocols and technologies (TCP/IP, DNS, DHCP).
• Proficiency in troubleshooting and problem-solving Citrix-related issues.
• Experience with FSLogix.
• Experience with Citrix MCS and PVS deployments.
• Expertise in Citrix policies and profile management.
• Experience with Microsoft Defender.
• Understanding of storage and connectivity fundamentals.
• Proficiency in PowerShell scripting for task automation and information extraction.
• Experience with an Active Directory environment, including Windows GPO/GPP.
• Proficient in scripting and automation using VB Script, PowerShell, or Python.
• Strong attention to detail and ability to work under deadlines; capable of preparing systems and configuration documentation.
• Experience supporting Windows Server and Office 365; familiarity with Microsoft Azure.
• Broad knowledge of networks and servers to perform root cause analysis.
• Knowledge of system patching and malware protection products.
• High level of written communication and documentation skills.
• Ability to prioritize and work independently and as part of a team.
• Excellent communication, customer service, and interpersonal skills; ability to convey complex information to all levels.
• Discretion and good judgment in a results-oriented environment; commitment to confidentiality and the Firm’s Core Values.
• Commitment to professional growth and development.

Compensation and Benefits

The anticipated base salary range for this position in Washington, DC is $90,000 - $120,000. The actual salary offered will be based on factors including education, experience, certifications, skills, and location. This may be part of a broader compensation package including health benefits, 401(k), bonuses, and paid time off. Additional information about benefits and rewards can be found here.

Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Information Technology
• Industries: Law Practice and Legal Services