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MCR Hotels

Sales Director

MCR Hotels, Minneapolis

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Overview

Join to apply for the Sales Director role at MCR Hotels .

Location: Plymouth, MN; Minneapolis, MN; St Paul, MN; Bloomington, MN. Salary; not specified in job description.

Section One: MCR Universal Role Standards

Executive Summary: CLEANLINESS and FRIENDLINESS. The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.

Areas of Excellence

  • Happy Guests
  • Spotless Cleanliness
  • Product Consistency & Quality
  • Teamwork

Duties and Expectations

  • Happy Guests
  • Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
  • Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.
  • Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
  • Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.
  • Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
  • Events: Awareness and support for all groups and events at the hotel.
  • Technology: Understanding of relevant technology for each role.
  • Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
  • Teamwork
  • Communication: Clear, honest, or professional communication between Team Members.
  • Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and guests.
  • Collaboration: All Team Members must be committed to working together to create a welcoming environment and a positive workplace.

Section Two: Sales Director, Role Specific Duties and Expectations

The Director of Sales will be responsible for the following:

  • Meeting and Exceeding Group Booking Goals
  • Increase Average Daily Rate and Occupancy Growth
  • Growing Market Share on Annual Basis
  • Revenue Maximization and Expense Control
  • Sales and/or Events Department Oversight
  • Maintain Client Relationships & Networking

Other Duties And Responsibilities

  • Proactively develop quantifiable action plans and conduct site inspections.
  • Develop and execute strategic plans in support of achieving optimal occupancy and ADR growth.
  • Coordinate with revenue and pricing team to focus on building pipelines for key dates and soft periods.
  • Secures new business and demonstrates the ability to be proactive.
  • Oversee operations of the hotel sales function including sales, follow-up and sales administration.
  • Execute and support the operational aspects of business booked, including generating proposals, writing contracts and customer correspondence.
  • Oversee the event management of group bookings and ensure seamless on-property experience with friendly service for all contracted customers. Maintain the MCR standard to have a clean, spotless, well-organized and safe hotel at all times.
  • Maintain great guest satisfaction scores.
  • Build and maintain professional relationships with clients, third-party planners, referral sites and other lead sources.
  • Maintain strong visibility in local community and industry organizations by representing the hotel on site visits, trade shows, and sales calls.
  • Attend meetings and functions required by the hotel or management, even outside typical office hours.

Section Three: Qualifications & Requirements

Qualifications

  • Bachelor’s or Associate’s Degree Preferred.
  • Work Experience: Previous supervisory experience preferred; experience in hospitality, hotel, restaurant, or service industry (Rooms and F&B) preferred.
  • Positive attitude and willingness to learn.
  • Highly developed verbal & written communication skills.
  • Ability to influence, negotiate, provide friendly service and possess professional selling skills.
  • Ability to work independently and manage multiple tasks.
  • Attention to detail, meet deadlines and strong organizational and presentation skills.

Physical Working Demands & Working Environment

Regularly required to stand or remain in a stationary position for extended periods; use computers and office equipment; inspect details; and walk the property for tours. Some travel may be required. Language and Reasoning Skills: must read, write and speak English effectively; interpret safety and operating documents; prepare routine reports; and present to groups.

Note: This job description does not constitute a contract of employment. At-will employment applies. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

What we offer/What’s in it for you?

  • Hotel Discounts
  • Weekly Pay
  • Paid Time Off
  • Retirement Options
  • Referral bonuses
  • Career advancement & upward mobility
  • Health, Dental, Vision Insurance available after 30 days for full-time team members

Company Background

  • MCR is the 3rd-largest hotel owner-operator in the United States.
  • Founded in 2006, offices in NYC, Dallas, Chicago, and Richmond, VA.
  • Portfolio of 148 premium-branded hotels, 22,000+ guestrooms across 37 states and 106 cities.
  • Over 7,000 team members; operates hotels under multiple brands.
  • Award highlights include Fast Company’s Most Innovative Travel Companies of 2020, Marriott and Hilton awards.

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