Overview
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Note: THIS POSITION IS NOT ELIGIBLE FOR VISA SPONSORSHIP.
What You'll Do
This role is responsible for improving the overall end user experience through automation and design. This position will be responsible for developing and improving the end-user desktop environment. The role will provide operational support for the existing and future end user computing architectures. Responsibilities also include designing solutions to support existing and future services and enhance security posture, while acting as a Subject Matter Expert (SME) for Desktop Engineering managed solutions.
- Develop and implement engineering solutions for the desktop environment
- Lead and manage technical projects from conception to completion
- Package application deployments for end-user environment using VMware AppStacks and similar technologies
- Create technical specifications and architectural designs for complex solutions
- Establish technical standards, best practices, and design patterns for the team
- Research and evaluate emerging technologies to recommend strategic adoption
- Preserve end user profile settings in virtual desktop environments
- Troubleshoot application installation, performance, and runtime issues within the desktop environments
- Maintain and oversee Operating System base builds to include feature updates, software updates, and/or vulnerability remediation
- Meet with Business, IT and Security Leaders to develop requirements and communicate changes to the environment
- Challenge the status quo with new ideas and drive innovation for the end user experience
- Apply comprehensive knowledge of concepts, processes, practices, and procedures on technical assignments
- Automate processes in the end-user experience space
- Maintain and troubleshoot Office 365 environment
- Troubleshoot production problems related to desktop and mobile software applications
- Address problems of systems integration, compatibility, and multiple platforms
- Assist in the evaluation and recommendation of application software packages, integration and testing tools
- Remove barriers and obstacles from end-user technology to enable the business
- Provide tactical and strategic input on the overall End User experience
- Provide on-call support according to assigned schedule
- Document changes, policies and procedures and drawings
- Lead projects of various sizes and schedules
- Provide technical expertise and guidance to the engineering team
- Mentor members of the Desktop Engineering team
- Perform other duties as assigned
Supervisory Responsibilities
- None
Qualifications
The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.
- Required: Understanding of risk and controls within processes
- Required: Proven ability to communicate effectively with stakeholders, team, and leadership
- Required: Ability to serve as the highest-level technical escalation point for complex issues
- Required: Demonstrated expertise in desktop engineering architecture and design
- Required: Ability to work proactively in identifying risks and proposing solutions
- Required: Ability to plan/manage/prioritize work to meet objectives of multiple priorities/projects
- Required: Strong presentation and communication skills
- Required: Strong analytical skills with an interest in designing innovative solutions
- Required: Strong written and verbal communication skills, including ability to discuss technical concepts with non-technical personnel
- Required: Negotiation skills including listening and persuasion
- Required: Solution-oriented approach toward problem resolution
Technical Skills
- Required: Experience supporting Windows desktop operating system environments
- Required: Experience deploying applications across enterprise desktop workstations using modern tools
- Required: Experience with a scripting language (PowerShell, Python, Terraform, etc.)
- Required: Minimum of 3+ years of experience with desktop management solutions
- Required: Minimum of 3+ years of experience with Office 365
- Required: Desktop Application Troubleshooting
- Required: Experience operating in a DevOps culture
- Required: Passion to identify, investigate, and drive new technology within the organization
Education and/or Experience
- Required: Bachelor's degree in Computer Science, Information Technology or a related field or equivalent experience
- Required: Minimum 5 years of experience in desktop engineering or end-user computing roles
- Required: Minimum 3 years of experience in desktop engineering or end-user computing roles
Certificates or Licenses
- Preferred: Relevant Microsoft certifications such as MCSE, Microsoft 365 Certified
- Preferred: Windows Virtual Desktop Specialty
- Preferred: VMware certifications such as Desktop and Mobility (VCP-DTM)
About Us
The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. OCC promotes stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. OCC operates under SEC, CFTC, and Federal Reserve oversight. More information at
Benefits
- Hybrid work environment, up to 2 days per week of remote work
- Tuition Reimbursement
- Student Loan Repayment Assistance
- Technology Stipend for remote work devices
- Generous PTO and Parental leave
- 401k Employer Match
- Comprehensive health benefits including medical, dental and vision
Compensation
- The salary range listed for any position is exclusive of fringe benefits and potential bonuses. Final base salary is determined by skills, experience, and education.
- We consider internal equity of current team members as part of any final offer.
- Salary typically does not reach the maximum of the range to allow for growth; a substantial benefits package is provided.
- All employees may be eligible for a discretionary bonus; bonuses are not guaranteed.
Salary Range
$181,000.00 - $226,900.00
Incentive Range
23% to 30%
This position is eligible for an annual discretionary incentive compensation award; the target range is listed above. The amount, if any, will be based on various factors including performance.
Application Steps
Step 1: When you find a position you're interested in, click the Apply button and complete the application with your resume.
Step 2: You will receive an email confirmation that your application has been received.
Step 3: If selected for an interview, a representative from OCC will contact you to schedule.
Equal Opportunity
OCC is an Equal Opportunity Employer.
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