Mudflapinc
Overview
Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. Were a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey. The Head of Customer Support will lead Mudflaps evolving 24/7 support organization, driving operational excellence, team development, and an exceptional customer experience. This leader will oversee a fully remote team of U.S.-based agents and team leads, with a focus on scaling systems, processes, and culture across time zones. Reporting to the Co-Founder / Head of Product, this role is uniquely positioned to bring the voice of the customer into product development and help close the loop between user experience, feedback, and innovation. The ideal candidate combines strategic leadership with hands-on execution, thrives in a fast-paced environment, and has a proven track record of building and energizing distributed support teams that consistently deliver outstanding service. We value in-person connection and have offices in both Palo Alto and Austin. While we prefer candidates located in these hubs for occasional meetings and team collaboration, we are open to remote team members who can travel periodically if needed. Expectations
In this role, you will: Have full ownership of the Customer Support function, processes, and tools Communicate and collaborate with cross-functional stakeholders (Customer Success, Product, Engineering, etc.) and external partners to streamline and automate support Ensure the delivery of thorough training on product/feature updates as they roll-out Continually audit and optimize our interviewing and on-boarding processes Partner with our People leadership to develop thoughtful career-pathing for agents and team leads Experience
What we look for: Customer Obsession! Its our #1 company value and the North Star for our Customer Support team Excellent operations and systems thinking skills Background leading support for payments/transactions products (preferred) Familiarity with the pace and ambiguity of growth-stage startups 5+ years of people management experience 7+ years of experience working with Zendesk, Hubspot, chat platforms or similar ticketing platforms Bachelors degree or higher required Perks and Benefits
What we offer: Competitive salary and equity in a high-growth startup Multiple health benefit options Responsible Time Off 401(k) matching Opportunities and support for major career growth Annual Company offsite event (Mudfest!) The salary range for this role is $160,000 - $200,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation. Company Overview
Who we are: Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex. Here are the core values that we believe in and look for in new teammates: Be Customer Obsessed:
We deeply understand customer needs and put our customers at the center of everything we do Make it Count:
Act like an owner by focusing on the impact of your work Find a Way:
Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates Sweat the Details:
We keep our standards high and achieve them by paying attention to every detail Be Curious:
Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of whats possible Interested in building your career at Mudflap? Get future opportunities sent straight to your email. Apply for this job
* First Name * Last Name * Preferred First Name Email * Phone * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile If you've been referred by a current Mudflap employee, please provide their name below Do you currently reside in the U.S.? * Select... What city and state do you currently live in? * Are you legally authorized to work in the United States for any employer? * Select... Will you now or in the future require sponsorship for employment visa status? * Select... #J-18808-Ljbffr
Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. Were a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey. The Head of Customer Support will lead Mudflaps evolving 24/7 support organization, driving operational excellence, team development, and an exceptional customer experience. This leader will oversee a fully remote team of U.S.-based agents and team leads, with a focus on scaling systems, processes, and culture across time zones. Reporting to the Co-Founder / Head of Product, this role is uniquely positioned to bring the voice of the customer into product development and help close the loop between user experience, feedback, and innovation. The ideal candidate combines strategic leadership with hands-on execution, thrives in a fast-paced environment, and has a proven track record of building and energizing distributed support teams that consistently deliver outstanding service. We value in-person connection and have offices in both Palo Alto and Austin. While we prefer candidates located in these hubs for occasional meetings and team collaboration, we are open to remote team members who can travel periodically if needed. Expectations
In this role, you will: Have full ownership of the Customer Support function, processes, and tools Communicate and collaborate with cross-functional stakeholders (Customer Success, Product, Engineering, etc.) and external partners to streamline and automate support Ensure the delivery of thorough training on product/feature updates as they roll-out Continually audit and optimize our interviewing and on-boarding processes Partner with our People leadership to develop thoughtful career-pathing for agents and team leads Experience
What we look for: Customer Obsession! Its our #1 company value and the North Star for our Customer Support team Excellent operations and systems thinking skills Background leading support for payments/transactions products (preferred) Familiarity with the pace and ambiguity of growth-stage startups 5+ years of people management experience 7+ years of experience working with Zendesk, Hubspot, chat platforms or similar ticketing platforms Bachelors degree or higher required Perks and Benefits
What we offer: Competitive salary and equity in a high-growth startup Multiple health benefit options Responsible Time Off 401(k) matching Opportunities and support for major career growth Annual Company offsite event (Mudfest!) The salary range for this role is $160,000 - $200,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation. Company Overview
Who we are: Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex. Here are the core values that we believe in and look for in new teammates: Be Customer Obsessed:
We deeply understand customer needs and put our customers at the center of everything we do Make it Count:
Act like an owner by focusing on the impact of your work Find a Way:
Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates Sweat the Details:
We keep our standards high and achieve them by paying attention to every detail Be Curious:
Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of whats possible Interested in building your career at Mudflap? Get future opportunities sent straight to your email. Apply for this job
* First Name * Last Name * Preferred First Name Email * Phone * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile If you've been referred by a current Mudflap employee, please provide their name below Do you currently reside in the U.S.? * Select... What city and state do you currently live in? * Are you legally authorized to work in the United States for any employer? * Select... Will you now or in the future require sponsorship for employment visa status? * Select... #J-18808-Ljbffr