Salesforce
Customer Success M&A Lead, Director
Salesforce, San Francisco, California, United States, 94199
Overview
Customer Success M&A Lead, Director at Salesforce. The role will be responsible for driving the successful integration of acquired companies into the Customer Success organization, managing a portfolio of acquisitions, and defining the integration strategy and roadmap to accelerate productivity and performance post-acquisition. This is a strategic, collaborative role within the Customer Success M&A team, focused on rapid and thoughtful integrations that drive customer adoption and reduce attrition. The successful candidate will build trust with leaders across acquired companies and Salesforce to align on integration priorities and roadmaps while upholding Salesforce's core values. Responsibilities
Stakeholder Engagement & Management: Build and maintain effective relationships with internal teams and acquired company stakeholders at all levels. Ensure executive alignment on the integration program, priorities, and roadmap to drive successful outcomes. Strategic Narrative & Value Articulation: Translate complex M&A strategies, decisions, and challenges into clear narratives and communications. Articulate the program's value throughout the M&A lifecycle to manage change and drive completion. Program Leadership & Execution: Define and validate post-announce integration strategy, lead execution planning, and manage resources and timelines for a portfolio of acquisitions. Drive the achievement of program success metrics across the M&A integration lifecycle. Cross-Functional Collaboration: Collaborate with Corporate Development, Business Technology, Finance, and Field Leadership to ensure alignment and encourage collaboration throughout the integration journey. Influence and Advise: Identify trends, risks, and opportunities to influence and advise strategy. Highlight key issues to senior leadership and partner to solve problems and make informed decisions. Continuous Improvement: Drive continuous learning and organizational excellence in M&A, refining integration frameworks and best practices to enable scalable transformations. Required Experience & Skills
7-10 years of relevant experience in strategy consulting, management consulting, M&A integration management, or related field, with a proven track record. Proven experience in program leadership & execution for large tech acquisitions, with deep understanding of integration processes and best practices. Strategic thinking with meticulous attention to the broader business context and implications. Exceptional stakeholder engagement & management skills, with ability to build relationships, navigate complex organizational dynamics, and drive alignment. Strong strategic and critical thinking skills with a passion for developing solutions to complex problems. Excellent communication skills with a track record in crafting compelling narratives for executive-level consumption. Strong business acumen and analytical approach to analyze data, identify trends, and inform integration strategies. Ability to thrive in a fast-paced environment and manage multiple projects, prioritizing tasks and delivering high-quality results within timelines. Commitment to Salesforce values and leading an equitable integration process. Benefits & Other Information
Unleash Your Potential. Salesforce offers benefits and resources to support balance and growth, including AI-powered tools to accelerate impact. Accommodations
If you require assistance due to a disability applying for open positions please submit a request via the Accommodations Request Form. Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Salesforce makes hiring decisions based on merit and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, marital status, political viewpoint, or other protected classifications. Reasonable accommodations are available to qualified applicants with disabilities. For New York-based roles, the base salary hiring range is $193,800 to $281,100. For California-based roles, the base salary hiring range is $193,800 to $281,100.
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Customer Success M&A Lead, Director at Salesforce. The role will be responsible for driving the successful integration of acquired companies into the Customer Success organization, managing a portfolio of acquisitions, and defining the integration strategy and roadmap to accelerate productivity and performance post-acquisition. This is a strategic, collaborative role within the Customer Success M&A team, focused on rapid and thoughtful integrations that drive customer adoption and reduce attrition. The successful candidate will build trust with leaders across acquired companies and Salesforce to align on integration priorities and roadmaps while upholding Salesforce's core values. Responsibilities
Stakeholder Engagement & Management: Build and maintain effective relationships with internal teams and acquired company stakeholders at all levels. Ensure executive alignment on the integration program, priorities, and roadmap to drive successful outcomes. Strategic Narrative & Value Articulation: Translate complex M&A strategies, decisions, and challenges into clear narratives and communications. Articulate the program's value throughout the M&A lifecycle to manage change and drive completion. Program Leadership & Execution: Define and validate post-announce integration strategy, lead execution planning, and manage resources and timelines for a portfolio of acquisitions. Drive the achievement of program success metrics across the M&A integration lifecycle. Cross-Functional Collaboration: Collaborate with Corporate Development, Business Technology, Finance, and Field Leadership to ensure alignment and encourage collaboration throughout the integration journey. Influence and Advise: Identify trends, risks, and opportunities to influence and advise strategy. Highlight key issues to senior leadership and partner to solve problems and make informed decisions. Continuous Improvement: Drive continuous learning and organizational excellence in M&A, refining integration frameworks and best practices to enable scalable transformations. Required Experience & Skills
7-10 years of relevant experience in strategy consulting, management consulting, M&A integration management, or related field, with a proven track record. Proven experience in program leadership & execution for large tech acquisitions, with deep understanding of integration processes and best practices. Strategic thinking with meticulous attention to the broader business context and implications. Exceptional stakeholder engagement & management skills, with ability to build relationships, navigate complex organizational dynamics, and drive alignment. Strong strategic and critical thinking skills with a passion for developing solutions to complex problems. Excellent communication skills with a track record in crafting compelling narratives for executive-level consumption. Strong business acumen and analytical approach to analyze data, identify trends, and inform integration strategies. Ability to thrive in a fast-paced environment and manage multiple projects, prioritizing tasks and delivering high-quality results within timelines. Commitment to Salesforce values and leading an equitable integration process. Benefits & Other Information
Unleash Your Potential. Salesforce offers benefits and resources to support balance and growth, including AI-powered tools to accelerate impact. Accommodations
If you require assistance due to a disability applying for open positions please submit a request via the Accommodations Request Form. Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Salesforce makes hiring decisions based on merit and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, marital status, political viewpoint, or other protected classifications. Reasonable accommodations are available to qualified applicants with disabilities. For New York-based roles, the base salary hiring range is $193,800 to $281,100. For California-based roles, the base salary hiring range is $193,800 to $281,100.
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