City of Portland
Deputy Chief Information Officer (Information Systems Manager III)
City of Portland, Portland, Oregon, United States, 97204
Deputy Chief Information Officer (Information Systems Manager III)
The Position This exempt-from-Civil-Service, at-will position serves at the discretion of the hiring authority and is governed by the City of Portland Human Resources Administrative Rules and the Portland City Charter and Code. Job Appointment:
Full-Time, At-will Work Schedule:
Monday - Friday, 8am - 5pm; work hours vary to meet business needs. Alternate schedules may be available; typical schedule is Monday through Friday with occasional after-hours work to support critical projects or address system issues. Work Location:
This is a manager/supervisor role. In-person work is expected at The Portland Building, 1120 SW 5th Avenue, Portland, OR 97204. Remote workdays are possible to accommodate travel or focus on major projects; remote work must be performed within Oregon or Washington. Benefits:
Please check the benefits tab for an overview of benefits for this position. Language Pay Premium Eligible:
This position is or may be eligible for Language Pay Differential for qualifying employees. Application Material:
Click APPLY to submit your application via the City of Portland’s online portal. Attach a resume and a cover letter. Position Summary The Deputy Chief Information Officer (DCIO/Information Systems Manager III) reports to the Chief Information Officer/Director in the City of Portland’s Bureau of Technology Services (BTS). BTS is embedded within the City Operations Service Area. The DCIO will oversee a team of more than 120 professionals and manage a FY2025-2026 budget of nearly $144 million. The DCIO currently oversees citywide application and digital services delivery and development, technology support services, technology project delivery, and business relationship management. The DCIO collaborates with the CIO and BTS Leadership Team to develop and implement strategic direction for IT systems and infrastructure. Through a recently adopted technology roadmap, the DCIO oversees the delivery of technology services and service delivery structures to drive digital transformation. The DCIO aligns IT strategies with business objectives and community outcomes to foster innovation, operational excellence, and a secure, compliant IT environment. Responsibilities are broad in scope and allow for policy, program, and administrative discretion. Essential Functions Of The Deputy Chief Information Officer Include Inclusive Leadership – Attract, develop, and retain diverse, highly competent staff that support the City's mission and core values; foster a respectful, multicultural workplace. Lead Complex Technology Service Operations – Direct Division Managers and staff in delivering complex, secure, resilient technology applications, support, and project delivery services; provide vision, direction, expectations, and transparency. Champion Digital Transformation and Change Management – Support innovation and lead organizational change to align with the technology roadmap and City strategy; promote a culture that supports digital transformation. Collaborative Partnership – Build trusted relationships with IT staff, bureau representatives, and City leaders; negotiate strategy, plans, and resources; represent the City and BTS to stakeholders. Deliver Service Level Agreements – Understand customer needs, negotiate SLAs, define KPIs, and ensure SLA success metrics are met. Budget and Financial Expertise – Develop and administer operating and capital budgets; include cost recovery, forecasting, resource planning, and strategic investments. Communication Skills – Communicate effectively with customers, leadership, and stakeholders; craft clear, actionable communications on complex topics. About the Bureau The Bureau of Technology Services (BTS) is the City’s in-house IT service provider, supporting technology needs for more than 8,600 City employees and residents using City digital services. BTS leads policy, management, and strategic planning for IT across computer, data, radio, video, and telecommunications technologies. In 2025, BTS began a three-year strategic roadmap to align services with current and future technology environments. For more information, visit the BTS website. To Qualify Qualifications The following minimum qualifications are required: Six (6) years of progressively responsible experience managing complex IT operations, service delivery, and enterprise-level systems in a large organization (preferably public sector). Experience developing and implementing strategic and operational plans, policy frameworks, and organizational change management to align IT service delivery with organizational goals across multiple business lines. Experience developing, managing, and administering large-scale budgets, including cost recovery models, forecasting, and resource allocation. Experience building an equitable and inclusive workplace with a diverse, culturally competent team of 10+ and fostering a respectful, service-oriented environment. Experience building trusted relationships with internal and external stakeholders and communicating complex technical concepts in accessible terms. Knowledge of applicable laws, policies, and ordinances affecting technology, cybersecurity, data environments, and accessibility, with ability to ensure compliance across a broad portfolio. Applicant must also: Pass a comprehensive police background investigation. The Recruitment Process STEP 1: Apply online between August 25 - September 15, 2025. Required materials: cover letter (detailed and addressing each qualification), resume, and responses to three supplemental questions. Optional materials: Veteran’s preference documentation. Application tips and pay information are provided in the posting. All applications must be submitted via the City’s online process. STEP 2-6: Qualification evaluation, establishment of eligible list, interviews, offer, and start date follow the timeline described in the posting. The timeline is approximate and subject to change. Additional Information Equal Opportunity / Affirmative Action Employer. City values core principles and provides accommodations as needed. For more information about the City of Portland’s core values, recruitment process, EEO, veteran preferences, and accommodations, please refer to the posting. Notes Seniority level: Executive. Employment type: Full-time. Job function: Information Technology. Industry: Government Administration.
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The Position This exempt-from-Civil-Service, at-will position serves at the discretion of the hiring authority and is governed by the City of Portland Human Resources Administrative Rules and the Portland City Charter and Code. Job Appointment:
Full-Time, At-will Work Schedule:
Monday - Friday, 8am - 5pm; work hours vary to meet business needs. Alternate schedules may be available; typical schedule is Monday through Friday with occasional after-hours work to support critical projects or address system issues. Work Location:
This is a manager/supervisor role. In-person work is expected at The Portland Building, 1120 SW 5th Avenue, Portland, OR 97204. Remote workdays are possible to accommodate travel or focus on major projects; remote work must be performed within Oregon or Washington. Benefits:
Please check the benefits tab for an overview of benefits for this position. Language Pay Premium Eligible:
This position is or may be eligible for Language Pay Differential for qualifying employees. Application Material:
Click APPLY to submit your application via the City of Portland’s online portal. Attach a resume and a cover letter. Position Summary The Deputy Chief Information Officer (DCIO/Information Systems Manager III) reports to the Chief Information Officer/Director in the City of Portland’s Bureau of Technology Services (BTS). BTS is embedded within the City Operations Service Area. The DCIO will oversee a team of more than 120 professionals and manage a FY2025-2026 budget of nearly $144 million. The DCIO currently oversees citywide application and digital services delivery and development, technology support services, technology project delivery, and business relationship management. The DCIO collaborates with the CIO and BTS Leadership Team to develop and implement strategic direction for IT systems and infrastructure. Through a recently adopted technology roadmap, the DCIO oversees the delivery of technology services and service delivery structures to drive digital transformation. The DCIO aligns IT strategies with business objectives and community outcomes to foster innovation, operational excellence, and a secure, compliant IT environment. Responsibilities are broad in scope and allow for policy, program, and administrative discretion. Essential Functions Of The Deputy Chief Information Officer Include Inclusive Leadership – Attract, develop, and retain diverse, highly competent staff that support the City's mission and core values; foster a respectful, multicultural workplace. Lead Complex Technology Service Operations – Direct Division Managers and staff in delivering complex, secure, resilient technology applications, support, and project delivery services; provide vision, direction, expectations, and transparency. Champion Digital Transformation and Change Management – Support innovation and lead organizational change to align with the technology roadmap and City strategy; promote a culture that supports digital transformation. Collaborative Partnership – Build trusted relationships with IT staff, bureau representatives, and City leaders; negotiate strategy, plans, and resources; represent the City and BTS to stakeholders. Deliver Service Level Agreements – Understand customer needs, negotiate SLAs, define KPIs, and ensure SLA success metrics are met. Budget and Financial Expertise – Develop and administer operating and capital budgets; include cost recovery, forecasting, resource planning, and strategic investments. Communication Skills – Communicate effectively with customers, leadership, and stakeholders; craft clear, actionable communications on complex topics. About the Bureau The Bureau of Technology Services (BTS) is the City’s in-house IT service provider, supporting technology needs for more than 8,600 City employees and residents using City digital services. BTS leads policy, management, and strategic planning for IT across computer, data, radio, video, and telecommunications technologies. In 2025, BTS began a three-year strategic roadmap to align services with current and future technology environments. For more information, visit the BTS website. To Qualify Qualifications The following minimum qualifications are required: Six (6) years of progressively responsible experience managing complex IT operations, service delivery, and enterprise-level systems in a large organization (preferably public sector). Experience developing and implementing strategic and operational plans, policy frameworks, and organizational change management to align IT service delivery with organizational goals across multiple business lines. Experience developing, managing, and administering large-scale budgets, including cost recovery models, forecasting, and resource allocation. Experience building an equitable and inclusive workplace with a diverse, culturally competent team of 10+ and fostering a respectful, service-oriented environment. Experience building trusted relationships with internal and external stakeholders and communicating complex technical concepts in accessible terms. Knowledge of applicable laws, policies, and ordinances affecting technology, cybersecurity, data environments, and accessibility, with ability to ensure compliance across a broad portfolio. Applicant must also: Pass a comprehensive police background investigation. The Recruitment Process STEP 1: Apply online between August 25 - September 15, 2025. Required materials: cover letter (detailed and addressing each qualification), resume, and responses to three supplemental questions. Optional materials: Veteran’s preference documentation. Application tips and pay information are provided in the posting. All applications must be submitted via the City’s online process. STEP 2-6: Qualification evaluation, establishment of eligible list, interviews, offer, and start date follow the timeline described in the posting. The timeline is approximate and subject to change. Additional Information Equal Opportunity / Affirmative Action Employer. City values core principles and provides accommodations as needed. For more information about the City of Portland’s core values, recruitment process, EEO, veteran preferences, and accommodations, please refer to the posting. Notes Seniority level: Executive. Employment type: Full-time. Job function: Information Technology. Industry: Government Administration.
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