Deputy Chief Information Officer (Information Systems Manager III)

Deputy Chief Information Officer

The Deputy Chief Information Officer (DCIO/Information Systems Manager III) will report directly to the Chief Information Officer/Director in the City of Portland's Bureau of Technology Services (BTS). BTS is embedded within the City Operations Service Area. The DCIO will lead a team of more than 120 professionals and will help to manage a fiscal year budget of nearly $144 million.

The Deputy Chief Information Officer currently oversees citywide application and digital services delivery and development, technology support services, technology project delivery, and business relationship management in support of a dynamically changing City. The DCIO collaborates with the CIO and the BTS Leadership Team to develop and implement strategic direction for all IT systems and infrastructure used by the City of Portland. Through the implementation of a recently adopted technology roadmap, the DCIO oversees the delivery of technology services and service delivery structures that drive the organization's digital transformation. The DCIO aligns IT strategies with business objectives and community outcomes to foster innovation, operational excellence, and continuous improvement while maintaining a secure and compliant IT environment.

Responsibilities will be broad in scope and allow for a high degree of policy, program, and administrative discretion. Essential functions of the Deputy Chief Information Officer include:

• Inclusive Leadership - Provide leadership to attract, develop, and retain diverse, highly competent, service-oriented staff that support the City's mission, goals, and core values. Recognize the value and importance of a diverse and inclusive workforce and create a respectful environment reflective of living and working in a multicultural society.
• Lead Complex Technology Service Operations Provide direction and expertise to Division Managers and staff in the effective daily delivery of complex, essential, secure, and resilient technology applications, support, and project delivery services. Provide vision, direction, expectations, and transparency in delivering quality, reliable, and innovative technologies to meet citywide needs.
• Champion Digital Transformation and Change Management Support innovation and lead organizational change and process improvement initiatives to ensure the successful adoption of services, delivery structures, and technologies in alignment with the technology roadmap and the City's strategic direction. Foster a culture that supports the human side of our digital and service delivery transformation journey.
• Collaborative Partnership Establish and maintain trusted and effective working relationships with IT staff, bureau representatives, and City leaders to negotiate and manage the strategy, operational plans, and resources needed to achieve technology service outcomes. Serve as a key representative of the City and Bureau of Technology Services by engaging with stakeholders and jurisdictional partners, providing strategic technology recommendations to the CIO and City leadership.
• Deliver Service Level Agreements Understand the business needs of multiple customers and negotiate service level agreements that balance fulfillment of those needs with considerations of broader organizational, business, legal, and financial issues and requirements. Define key performance indicators (KPIs) and ensure service level agreement (SLA) success metrics are consistently met.
• Budget and Financial Expertise Demonstrate expertise in the development and administration of operating and capital budgets in alignment with service delivery and strategy. Demonstrated experience should include cost recovery methodology development, resource forecasting, expenditure authorization, executing strategic investments, and ongoing financial monitoring.
• Communication Skills Demonstrate excellent communication skills, including effectively communicating verbally and in writing with a variety of customer, leadership, and external stakeholders. Develop and execute communication strategies on diverse and complex technology topics such that information is clear, concise, actionable, and aligned with policy and strategy.

The Bureau of Technology Services (BTS) is the City's in-house information technology service provider, supporting technology needs for more than 8,600 City employees as well as for Portlanders accessing the City's digital services. The bureau provides effective, innovative, reliable, and secure technology services. BTS is the City's leader in policy setting, management and strategic planning for the use of computer, data, radio, video and telecommunications technologies to support the delivery of effective government services to the City and its regional partners. In 2025, the bureau began its journey to implement a three-year strategic roadmap which evolves bureau services to align with current and future realities of the City's technology environment. The roadmap considers BTS's timeliness and aptness to complete work, while also considering services provided to City partners and preparing the bureau for technology innovation.

To qualify for the position, the following minimum qualifications are required:

1. Six (6) years of progressively responsible experience in managing complex IT operations, service delivery, and enterprise-level systems in a large, multifaceted organization, preferably in the public sector.
2. Experience developing and implementing strategic and operational plans, policy frameworks, and organizational change management strategies that align IT service delivery with organizational goals in an organization that manages many business lines.
3. Experience developing, managing, and administering large-scale budgets, including cost recovery models, forecasting, resource allocation, and mid-year adjustments in alignment with programmatic priorities and operational needs.
4. Experience creating and maintaining equitable and inclusive workplace practices, including recruiting, developing, retaining, and directly managing a diverse, culturally competent team of 10 or more while fostering a respectful and service-oriented environment.
5. Experience building and maintaining trusted relationships with internal and external stakeholders from line staff, to executives, to community members - while effectively communicating complex technical concepts and recommendations in accessible terms and managing service delivery expectations.
6. Knowledge of relevant federal, state, and local laws, policies, and ordinances impacting technology and technology service delivery, cybersecurity, data environments, and digital accessibility, with the ability to analyze and ensure compliance across a broad portfolio of services and systems.

Applicant must also:

• Be able to pass a comprehensive police background investigation.

The recruitment process will include the following steps:

1. Step 1: Apply online between August 25 - September 15, 2025. Required application materials include a cover letter, resume, and a response to three supplemental questions. Optional materials include veteran documents.
2. Step 2: Minimum qualification evaluation will be conducted in the week of September 15, 2025.
3. Step 3: Establishment of eligible list will occur in the week of September 22, 2025.
4. Step 4: Selection (interview) will take place in October.
5. Step 5: Offer of employment and start date will be determined after all conditions of employment have been met.

A career with the City of Portland offers many employee benefits, including health care, Carrot Fertility, wellness benefits, life insurance, long-term disability coverage, employee assistance plan, flexible spending accounts, retirement, and family medical leave.