TeamLogic IT
IT Technician Level III / Solutions Architect
TeamLogic IT, White Marsh, Maryland, United States, 21162
Overview
IT Technician Level III / Solutions Architect role at TeamLogic IT. TeamLogic IT is a national provider of technology services and solutions helping customers with their IT needs by delivering high availability, security and flexible IT infrastructure. Synopsis
The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The technician responds to support requests in a timely manner, serves as the initial reference point for IT support tickets, and contributes to end-user satisfaction through strong technical and interpersonal skills. The Level III Technician works with the sales team to provide pre-sales and post-sales support, including discovery meetings, site surveys, proposals and presentations on technical assessments, implementations and ongoing technical account management. IT Technician III Responsibilities
Provide support of incoming requests to the service desk via telephone, web portal, or email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Use remote tools and diagnostic utilities to aid in resolving support requests. Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined. Install and configure hardware and software components throughout various network infrastructure devices. Server administration via Active Directory, File & Print services, DNS, DHCP. Network firewall and switch administration and maintenance. Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. Establish good relationships with all departments and colleagues and ensure company safety and security standards are met. Network and server solution design and architecture. IT Technician III Requirements
College diploma or university degree in Computer Science and/or 5 years equivalent work experience. Minimum 3 years’ experience working for a MSP (Managed Services Provider). Exceptional written and oral communication skills. Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, Server 2019 and Mac OS. Project Management experience is required. Experience writing proposals for technical solutions to fulfill business needs. Strong understanding of technology and business productivity systems. Active Directory knowledge and experience. Experience with UTM firewalls a plus. Kaseya RMM and Autotask PSA Experience a plus. Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills. Good problem-solving skills and excellent customer service. Ability to work under moderate supervision. Sales Engineering experience a plus. Microsoft Server certification preferred. Microsoft Desktop operating systems certification preferred. Valid Driver License and ability to drive to customer locations when required. CompTIA Net+ and/or CompTIA Security+ certifications preferred. Company Description
We are an IT Managed Services Provider located in Nottingham, MD focused on providing support for small to midsize businesses looking to outsource their IT functions. Relationship flexibility enables work arrangements that accommodate different levels of service. Whether it be fully outsourced IT, supplemental IT, or project-based assistance. We are a locally owned member of a franchisee network of 100 TeamLogic IT locations nationwide. The strength of our network has placed us at #36 on the MSPmentor.net Top 501 Managed Service Providers. Other
Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: IT Services and IT Consulting
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IT Technician Level III / Solutions Architect role at TeamLogic IT. TeamLogic IT is a national provider of technology services and solutions helping customers with their IT needs by delivering high availability, security and flexible IT infrastructure. Synopsis
The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The technician responds to support requests in a timely manner, serves as the initial reference point for IT support tickets, and contributes to end-user satisfaction through strong technical and interpersonal skills. The Level III Technician works with the sales team to provide pre-sales and post-sales support, including discovery meetings, site surveys, proposals and presentations on technical assessments, implementations and ongoing technical account management. IT Technician III Responsibilities
Provide support of incoming requests to the service desk via telephone, web portal, or email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Use remote tools and diagnostic utilities to aid in resolving support requests. Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined. Install and configure hardware and software components throughout various network infrastructure devices. Server administration via Active Directory, File & Print services, DNS, DHCP. Network firewall and switch administration and maintenance. Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. Establish good relationships with all departments and colleagues and ensure company safety and security standards are met. Network and server solution design and architecture. IT Technician III Requirements
College diploma or university degree in Computer Science and/or 5 years equivalent work experience. Minimum 3 years’ experience working for a MSP (Managed Services Provider). Exceptional written and oral communication skills. Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, Server 2019 and Mac OS. Project Management experience is required. Experience writing proposals for technical solutions to fulfill business needs. Strong understanding of technology and business productivity systems. Active Directory knowledge and experience. Experience with UTM firewalls a plus. Kaseya RMM and Autotask PSA Experience a plus. Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills. Good problem-solving skills and excellent customer service. Ability to work under moderate supervision. Sales Engineering experience a plus. Microsoft Server certification preferred. Microsoft Desktop operating systems certification preferred. Valid Driver License and ability to drive to customer locations when required. CompTIA Net+ and/or CompTIA Security+ certifications preferred. Company Description
We are an IT Managed Services Provider located in Nottingham, MD focused on providing support for small to midsize businesses looking to outsource their IT functions. Relationship flexibility enables work arrangements that accommodate different levels of service. Whether it be fully outsourced IT, supplemental IT, or project-based assistance. We are a locally owned member of a franchisee network of 100 TeamLogic IT locations nationwide. The strength of our network has placed us at #36 on the MSPmentor.net Top 501 Managed Service Providers. Other
Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: IT Services and IT Consulting
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