Forward Slash Technology
Director of (IT) Engineering Services
Forward Slash Technology, Saint Louis, Missouri, United States, 63146
Forward Slash Technology is a St. Louis-based Cyber Security, Information Technology, and Managed Services Provider committed to delivering exceptional technology solutions and support to our clients. As we continue to grow, we are seeking a strategic and hands-on
Director of Engineering
to lead our technical teams, shape our service offerings, and drive innovation across our client engagements. As a growing team of professionals, Forward Slash Technology offers a unique opportunity to have a direct and visible impact on clients, services, and internal culture. This role is ideal for a hands-on technical leader who thrives in dynamic environments and is motivated by building scalable systems and teams from the ground up. ROLE SUMMARY
The Director of Engineering is a senior leadership role responsible for overseeing all aspects of engineering service delivery, technical strategy, and product innovation. This individual will manage a high-performing team of engineers, and serve as the primary liaison between technical staff, clients, and internal stakeholders. The Director will also be actively involved in pre-sales engineering, client relationship management, and revenue growth through technical consulting and solution development. Our clients typically range from 20 to 300 end users across a mix of industries. The Director of Engineering will design scalable and sustainable solutions that address the unique needs of SMB and mid-market organizations. This role reports directly to the CEO and directly manages all engineering and infrastructure team members. KEY RESPONSIBILITIES
Engineering Leadership — Manage, mentor, and develop a team of engineers across multiple technical domains Oversee technical project delivery, ensuring quality, consistency, and alignment with client goals Implement engineering best practices, standard operating procedures, and professional development frameworks Act as the final escalation point for complex technical issues and client concerns, ensuring swift resolution and team alignment Client Engagement & Consulting
Act as a trusted advisor to key clients, guiding strategic infrastructure, security, and modernization initiatives Conduct technical discovery, solution design, and presentations during client meetings Maintain executive-level relationships with enterprise and SMB clients Sales Engineering & Service Development
Partner with the sales team to scope and present new technology solutions and packaged service offerings aligned with client needs Lead technical responses to RFPs and support sales cycles with demos, diagrams, and architecture proposals Strategic Planning & Innovation
In a growing team, contribute cross-functionally — from hiring and vendor relationships to service delivery optimization and internal tooling improvements Identify opportunities for operational efficiency and automation Drive the adoption of modern infrastructure, cloud, and security practices Contribute to company strategy and long-term planning as part of the senior leadership team Reporting & Documentation Responsibilities
Establish and maintain regular reporting on engineering team performance, project status, and key metrics for executive leadership Ensure accurate and timely documentation of all client-facing solutions, project deliverables, internal infrastructure, and engineering processes Develop and enforce documentation standards and templates to ensure consistency across engineering outputs Collaborate with the operations and account management teams to produce documentation for compliance, client onboarding, and technical audits Support knowledge transfer and continuity through well-maintained internal wikis, runbooks, and technical playbooks Track and report on SLAs, escalations, and system uptime to guide service improvements and resource planning REQUIRED QUALIFICATIONS
10+ years of experience in IT engineering, with at least 3 years in a management or leadership role Proven experience managing technical teams in a client-facing environment (MSP experience strongly preferred) Strong understanding of networking, cloud platforms (e.g., Azure, AWS), virtualization, and cybersecurity Demonstrated ability to translate technical concepts into business value for clients and executives Track record of successful pre-sales engineering and service development Excellent verbal and written communication skills, including executive-level presentations Bachelor’s degree in computer science, engineering, or related field PREFERRED CERTIFICATIONS
Cisco CCNP or CCIE Microsoft Certified: Azure Solutions Architect Expert Microsoft Certified Solutions Expert (MCSE) – Cloud Platform & Infrastructure AWS Solutions Architect (Associate or Professional) ITIL, PMP, or other project/process certifications Compliance & Background Requirements
To maintain employment with our company, by mandate, each employee must Be a U.S. Citizen and hold a valid driver’s license with a clean record Pass a MSHP/Federal fingerprint-based background check Complete CJIS Security & Privacy Training Certification We’re looking for a collaborative, empathetic leader who values mentorship, clear communication, and taking initiative. You’ll model a strong customer-first mindset and help shape a culture of accountability, transparency, and growth. This is a full-time, onsite position based in our St Louis, MO office.
#J-18808-Ljbffr
Director of Engineering
to lead our technical teams, shape our service offerings, and drive innovation across our client engagements. As a growing team of professionals, Forward Slash Technology offers a unique opportunity to have a direct and visible impact on clients, services, and internal culture. This role is ideal for a hands-on technical leader who thrives in dynamic environments and is motivated by building scalable systems and teams from the ground up. ROLE SUMMARY
The Director of Engineering is a senior leadership role responsible for overseeing all aspects of engineering service delivery, technical strategy, and product innovation. This individual will manage a high-performing team of engineers, and serve as the primary liaison between technical staff, clients, and internal stakeholders. The Director will also be actively involved in pre-sales engineering, client relationship management, and revenue growth through technical consulting and solution development. Our clients typically range from 20 to 300 end users across a mix of industries. The Director of Engineering will design scalable and sustainable solutions that address the unique needs of SMB and mid-market organizations. This role reports directly to the CEO and directly manages all engineering and infrastructure team members. KEY RESPONSIBILITIES
Engineering Leadership — Manage, mentor, and develop a team of engineers across multiple technical domains Oversee technical project delivery, ensuring quality, consistency, and alignment with client goals Implement engineering best practices, standard operating procedures, and professional development frameworks Act as the final escalation point for complex technical issues and client concerns, ensuring swift resolution and team alignment Client Engagement & Consulting
Act as a trusted advisor to key clients, guiding strategic infrastructure, security, and modernization initiatives Conduct technical discovery, solution design, and presentations during client meetings Maintain executive-level relationships with enterprise and SMB clients Sales Engineering & Service Development
Partner with the sales team to scope and present new technology solutions and packaged service offerings aligned with client needs Lead technical responses to RFPs and support sales cycles with demos, diagrams, and architecture proposals Strategic Planning & Innovation
In a growing team, contribute cross-functionally — from hiring and vendor relationships to service delivery optimization and internal tooling improvements Identify opportunities for operational efficiency and automation Drive the adoption of modern infrastructure, cloud, and security practices Contribute to company strategy and long-term planning as part of the senior leadership team Reporting & Documentation Responsibilities
Establish and maintain regular reporting on engineering team performance, project status, and key metrics for executive leadership Ensure accurate and timely documentation of all client-facing solutions, project deliverables, internal infrastructure, and engineering processes Develop and enforce documentation standards and templates to ensure consistency across engineering outputs Collaborate with the operations and account management teams to produce documentation for compliance, client onboarding, and technical audits Support knowledge transfer and continuity through well-maintained internal wikis, runbooks, and technical playbooks Track and report on SLAs, escalations, and system uptime to guide service improvements and resource planning REQUIRED QUALIFICATIONS
10+ years of experience in IT engineering, with at least 3 years in a management or leadership role Proven experience managing technical teams in a client-facing environment (MSP experience strongly preferred) Strong understanding of networking, cloud platforms (e.g., Azure, AWS), virtualization, and cybersecurity Demonstrated ability to translate technical concepts into business value for clients and executives Track record of successful pre-sales engineering and service development Excellent verbal and written communication skills, including executive-level presentations Bachelor’s degree in computer science, engineering, or related field PREFERRED CERTIFICATIONS
Cisco CCNP or CCIE Microsoft Certified: Azure Solutions Architect Expert Microsoft Certified Solutions Expert (MCSE) – Cloud Platform & Infrastructure AWS Solutions Architect (Associate or Professional) ITIL, PMP, or other project/process certifications Compliance & Background Requirements
To maintain employment with our company, by mandate, each employee must Be a U.S. Citizen and hold a valid driver’s license with a clean record Pass a MSHP/Federal fingerprint-based background check Complete CJIS Security & Privacy Training Certification We’re looking for a collaborative, empathetic leader who values mentorship, clear communication, and taking initiative. You’ll model a strong customer-first mindset and help shape a culture of accountability, transparency, and growth. This is a full-time, onsite position based in our St Louis, MO office.
#J-18808-Ljbffr