KRA Corporation
Overview
Outreach Specialist
role at
KRA Corporation . Location: Washington, DC. Summary: While delivering innovative solutions, exceptional service, and trusted results, the Outreach Specialist conducts community-outreach and customer-engagement activities for TANF customers. Responsibilities
Initiate contact with referred customers and encourage them to engage with KRA and participate in mandated work activities. TANF recipients may require repeated attempts at engagement. Re-engage customers who were engaged, but who subsequently terminated participation. Share information about outreach and engagement efforts with Case Managers. Inform Case Managers of any barriers identified that routinely prevent the customer from engaging fully with KRA. Work independently with a task-oriented, non-judgmental approach; maintain focus and boundaries. Be energetic, resilient, and results-driven; perform and maintain outcomes in a fast-paced environment. Work in a variety of settings with a diverse customer base; maintain cultural sensitivity and appropriateness. Engage with customers in a caring and respectful manner, considering their unique circumstances. Work with individuals during times of crisis. Travel and conduct site visits at customers’ homes and employment/work experience sites. Other duties as assigned. Qualifications
To perform this job successfully, an individual must be able to carry out each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Core Competencies
Knowledgeable about the local DC labor market and public- and private-educational systems. Ability to adjust professionally to unforeseen circumstances or programmatic changes. Strong organizational and time-management skills. Strong interpersonal skills. Strong presentation skills. Resourceful and able to work independently as well as in a team. Excellent analytical, verbal, and written communication skills. Ability to work quickly in a timely manner. Education and/or Experience
Associate’s degree from an accredited college or university. The degree requirement may be substituted with four (4) years of professional work experience. Other Skills and Abilities
Personal computer literacy required, including effective use of the internet, e-mail, video conferencing (Zoom, Teams) and other Microsoft Office Products (Word, PowerPoint, Outlook). Physical Demands
Regularly required to walk, sit, talk, and hear. Occasional lifting up to 25 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Work Environment
The noise level in the work environment is usually moderate. Benefits
For benefits information please visit the KRA website: https://www.kra.com/kra-employee-benefits/ Job Details
Seniority level: Associate Employment type: Full-time Job function: Customer Service and Consulting Industries: Professional Training and Coaching; Higher Education
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Outreach Specialist
role at
KRA Corporation . Location: Washington, DC. Summary: While delivering innovative solutions, exceptional service, and trusted results, the Outreach Specialist conducts community-outreach and customer-engagement activities for TANF customers. Responsibilities
Initiate contact with referred customers and encourage them to engage with KRA and participate in mandated work activities. TANF recipients may require repeated attempts at engagement. Re-engage customers who were engaged, but who subsequently terminated participation. Share information about outreach and engagement efforts with Case Managers. Inform Case Managers of any barriers identified that routinely prevent the customer from engaging fully with KRA. Work independently with a task-oriented, non-judgmental approach; maintain focus and boundaries. Be energetic, resilient, and results-driven; perform and maintain outcomes in a fast-paced environment. Work in a variety of settings with a diverse customer base; maintain cultural sensitivity and appropriateness. Engage with customers in a caring and respectful manner, considering their unique circumstances. Work with individuals during times of crisis. Travel and conduct site visits at customers’ homes and employment/work experience sites. Other duties as assigned. Qualifications
To perform this job successfully, an individual must be able to carry out each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Core Competencies
Knowledgeable about the local DC labor market and public- and private-educational systems. Ability to adjust professionally to unforeseen circumstances or programmatic changes. Strong organizational and time-management skills. Strong interpersonal skills. Strong presentation skills. Resourceful and able to work independently as well as in a team. Excellent analytical, verbal, and written communication skills. Ability to work quickly in a timely manner. Education and/or Experience
Associate’s degree from an accredited college or university. The degree requirement may be substituted with four (4) years of professional work experience. Other Skills and Abilities
Personal computer literacy required, including effective use of the internet, e-mail, video conferencing (Zoom, Teams) and other Microsoft Office Products (Word, PowerPoint, Outlook). Physical Demands
Regularly required to walk, sit, talk, and hear. Occasional lifting up to 25 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Work Environment
The noise level in the work environment is usually moderate. Benefits
For benefits information please visit the KRA website: https://www.kra.com/kra-employee-benefits/ Job Details
Seniority level: Associate Employment type: Full-time Job function: Customer Service and Consulting Industries: Professional Training and Coaching; Higher Education
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