Lush North America
Seasonal Ambassador - Culver City
Lush North America, Culver City, California, United States, 90232
Overview
Position:
Seasonal Ambassador
Hours:
0-39 hours/week
Contract:
Contract Role
Seasonal Ambassador
Seasonal Ambassadors at Lush are experts in product and brand knowledge, as well as providing exceptional customer consultations and product demonstrations. Seasonal Ambassadors cultivate strong team relationships and contribute to overall shop excellence in both sales and operations. On the shop floor, they consistently surpass daily sales goals while creating a fun and inclusive team environment that keeps customers coming back for more.
We encourage you to put yourself in the customer\'s shoes and think about what would make their day. Whether it\'s providing personalized product recommendations or sharing your knowledge and expertise, you have the power to create a unique and memorable experience for every shopper.
For our Seasonal Ambassadors, it\'s not just about selling soap – it\'s about making a positive impact on the world, one bar at a time!
Responsibilities
Sales and Customer Experience:
Drive sales by using StoreForce dashboard results and seeking feedback to exceed goals. Take ownership of results and actively work to grow the store\'s overall sales. Deliver a world-class customer experience to every guest by listening, asking open-ended questions, demonstrating product benefits, and leaving customers with a positive impression.
Building the Brand:
Educate customers on brand values including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging. Articulate these values in-store and through community engagement by hosting store events and initiatives that help bring in more traffic.
Product Passion:
Continuously expand product knowledge and stay up-to-date on ingredients and benefits to confidently make informed recommendations for each customer.
Team Involvement
Development:
Use Lush resources to develop effective sales techniques and product knowledge to improve performance, support team growth, and increase sales. Take ownership of development, seek feedback, and pursue opportunities to enhance skills.
Diversity, Equity, Inclusion, and Belonging (DEIB):
Encourage open communication, listen to team perspectives on DEIB, foster belonging, promote teamwork, encourage collaboration, and value each employee\'s contributions.
Operational Excellence
Time and Attendance:
Be punctual, reliable, and present. Participate in teamwork, take breaks as needed, and stay updated with company communications.
Visuals and Merchandising:
Maintain a clean, organized, and visually appealing store to enhance the customer experience and drive sales.
Stock and Inventory:
Use Visual Merchandising guidelines to adjust displays in real-time based on sales to improve the customer experience.
Policies and Procedures:
Follow company standards for opening/closing, product integrity, respectful workplace, and health and safety.
Qualifications Required:
Excellent customer service skills
Flexibility to adapt to changing situations and priorities in a fast-paced environment
Knowledge and passion for skincare, natural beauty, and ethical business
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays
Preferred:
Experience with consultation-based customer service models
Strong problem-solving skills to address issues that arise in day-to-day operations
Experience working in a team environment
Experience working in skincare or cosmetics
Experience in cross-cultural collaboration and DEIB or social justice training
Fluency in Spanish, French, or other languages
Culver City Pay $18.50 — $18.50 USD
Best of luck on your job search, and don\'t forget to follow us to learn more!
Find our Personal Privacy Policy details here.
Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples. Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in ally ship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.
#J-18808-Ljbffr
Seasonal Ambassador
Hours:
0-39 hours/week
Contract:
Contract Role
Seasonal Ambassador
Seasonal Ambassadors at Lush are experts in product and brand knowledge, as well as providing exceptional customer consultations and product demonstrations. Seasonal Ambassadors cultivate strong team relationships and contribute to overall shop excellence in both sales and operations. On the shop floor, they consistently surpass daily sales goals while creating a fun and inclusive team environment that keeps customers coming back for more.
We encourage you to put yourself in the customer\'s shoes and think about what would make their day. Whether it\'s providing personalized product recommendations or sharing your knowledge and expertise, you have the power to create a unique and memorable experience for every shopper.
For our Seasonal Ambassadors, it\'s not just about selling soap – it\'s about making a positive impact on the world, one bar at a time!
Responsibilities
Sales and Customer Experience:
Drive sales by using StoreForce dashboard results and seeking feedback to exceed goals. Take ownership of results and actively work to grow the store\'s overall sales. Deliver a world-class customer experience to every guest by listening, asking open-ended questions, demonstrating product benefits, and leaving customers with a positive impression.
Building the Brand:
Educate customers on brand values including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging. Articulate these values in-store and through community engagement by hosting store events and initiatives that help bring in more traffic.
Product Passion:
Continuously expand product knowledge and stay up-to-date on ingredients and benefits to confidently make informed recommendations for each customer.
Team Involvement
Development:
Use Lush resources to develop effective sales techniques and product knowledge to improve performance, support team growth, and increase sales. Take ownership of development, seek feedback, and pursue opportunities to enhance skills.
Diversity, Equity, Inclusion, and Belonging (DEIB):
Encourage open communication, listen to team perspectives on DEIB, foster belonging, promote teamwork, encourage collaboration, and value each employee\'s contributions.
Operational Excellence
Time and Attendance:
Be punctual, reliable, and present. Participate in teamwork, take breaks as needed, and stay updated with company communications.
Visuals and Merchandising:
Maintain a clean, organized, and visually appealing store to enhance the customer experience and drive sales.
Stock and Inventory:
Use Visual Merchandising guidelines to adjust displays in real-time based on sales to improve the customer experience.
Policies and Procedures:
Follow company standards for opening/closing, product integrity, respectful workplace, and health and safety.
Qualifications Required:
Excellent customer service skills
Flexibility to adapt to changing situations and priorities in a fast-paced environment
Knowledge and passion for skincare, natural beauty, and ethical business
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays
Preferred:
Experience with consultation-based customer service models
Strong problem-solving skills to address issues that arise in day-to-day operations
Experience working in a team environment
Experience working in skincare or cosmetics
Experience in cross-cultural collaboration and DEIB or social justice training
Fluency in Spanish, French, or other languages
Culver City Pay $18.50 — $18.50 USD
Best of luck on your job search, and don\'t forget to follow us to learn more!
Find our Personal Privacy Policy details here.
Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples. Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in ally ship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.
#J-18808-Ljbffr