City and County of San Francisco
ITT Project Management & Delivery Director (0941) - SFO - (157999)
City and County of San Francisco, San Francisco, California, United States, 94199
Overview
ITT Project Management & Delivery Director Under the administrative direction of the Chief Digital Transformation Officer (CDTO), the Information Technology and Telecommunications (ITT) Project Management and Delivery Director will provide strategic oversight and direction for every technology project, change, and product to ensure continuous improvement to the End-user Experience. They will oversee the portfolio of projects and technology services for priorities that span across the Airport as well as help ensure the successful delivery of complex, multi-faceted projects involving internal/external resources, cross-functional teams, and a variety of project funding sources. Responsibilities
Oversee and manage the delivery of ITT technology projects that advance airport strategic goals, including operational efficiency, non-airline revenue growth, enhanced passenger experience, and support for capital improvement initiatives. Lead the strategic direction of Airport Technology to ensure all projects are aligned with organizational priorities and executed successfully. Direct Managers that support the day-to-day IT operations, ensuring projects are delivered on time, within budget, and meet defined quality standards through the use of performance metrics and continuous improvement frameworks. Provide strategic oversight of ITT project management and delivery, ensuring alignment with airport goals while maximizing budgetary efficiency and economic impact. Lead the planning and execution of technology initiatives that enhance operational performance, increase non-airline revenue, and elevate the passenger experience. Implement governance frameworks and performance metrics to ensure fiscal accountability, cost containment, and return on investment across the ITT portfolio. Optimize capital and operational expenditures by leveraging scalable technologies such as smart infrastructure, IoT, and cloud platforms, reducing long-term maintenance costs and improving service delivery. Establish and formalize governance, project and portfolio management, and service delivery management. This includes implementing a portfolio tool that includes a central repository of technology projects, executive dashboards, systems to manage technology change, performance metrics, and training curriculums. Implement governance structures to ensure transparency, accountability, and alignment with public sector mandates. Collaborate closely with cross-functional project teams, internal clients, and external stakeholders to define objectives, develop comprehensive project plans, and allocate resources effectively. Leverage emerging technologies such as smart infrastructure, passenger analytics, IoT, and cloud-based platforms to modernize airport systems, improve service delivery, and support data-driven decision-making. Provide strategic leadership in developing and implementing transparent, citizen-focused frameworks for prioritizing ITT initiatives and optimizing resource utilization across the public sector enterprise. Champion continuous improvement in project intake, evaluation, and work request processes to ensure alignment with agency mandates and public service goals. Oversee cross-functional resource planning and budget stewardship to drive operational excellence, fiscal responsibility, and equitable service delivery across the ITT portfolio. Provide visionary leadership for the ITT Project and Delivery function, driving the successful execution of complex, multi-agency technology initiatives that advance public service outcomes. Act as a catalyst for organizational change by aligning project delivery with strategic priorities, policy mandates, and community needs—ensuring every initiative contributes to a more responsive, efficient, and equitable government. Direct and lead enterprise-level product analysis for technologies delivered across the public sector ITT portfolio. Develop and maintain strategic roadmaps for system implementations, and upgrades to ensure financial investments are optimized and aligned with industry standards, vendor product lifecycles, and long-term agency objectives. Drive informed decision-making by evaluating technology performance, sustainability, and future readiness, ensuring that solutions support mission-critical outcomes and deliver measurable public value. Lead cross-functional teams through the full lifecycle of digital transformation programs, applying rigorous governance, agile delivery methodologies, and stakeholder-centric planning. Facilitate strategic decision-making and consensus-building across executive leadership, enabling timely, data-informed choices that balance innovation with accountability. Strive for continuous service delivery improvement by conducting surveys, interviewing stakeholders, and providing qualitative and quantitative analysis. Foster a culture of innovation and excellence by encouraging problem-solving, questioning norms, and supporting new ideas in a safe environment. Lead the continued advancement of growth maturity of Project Management and Delivery function and personnel. Perform other functions outlined in 0941 Manager VI (0941). Minimum Qualifications
Education Possession of a Bachelor’s degree from an accredited college or university in Business Administration, Engineering, Strategic Planning, Project Management or other closely related program; Experience Six (6) years of managerial experience in project management, change management, risk management, or a closely related field, all of which must include supervisory experience. Substitution Education Substitution: Additional qualifying experience as described above may be substituted for the education requirement on a year-for-year basis up to two (2) years. One year of work experience is equal to 30 semester units or 45 quarter units. One year of full-time employment is equivalent to 2000 hours. Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment. Note:
Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. Desirable Qualifications: Possession of a Project Management Professional (PMP) certification or Program Management Professional (PgMP) certification or a similar certification from a recognized industry organization such as the Project Management Institute (PMI). Experience managing large technology projects, preferably in the aviation industry. Experience managing strategic planning, innovation and/or change management projects, preferably in aviation and/or technology environment. Public sector experience in change management, technology implementation, risk management, including risk assessments, enterprise risk management, and/or controlled self-assessment. Demonstrated experience building a team and service model to deliver strategic planning, innovation, change and risk management projects and initiatives in a public sector environment. Demonstrated strong analytical, planning, organizational and presentation skills and abilities. Strong verbal and written communication skills. Experience working in a large utility with significant capital investment. Advanced experience with Microsoft Office desktop applications (i.e., Excel, Word and PowerPoint). Verification
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at the San Francisco Department of Human Resources site. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. Selection Procedures
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following: Supplemental Questionnaire Evaluation (Weight: 100%)
- Candidates who meet the minimum qualifications will be sent a Supplemental Questionnaire. The Questionnaire measures knowledge, skills and abilities required for this position. All candidates’ responses are subject to verification. Relevant experience, education and/or training must be included in responses to be reviewed. A passing score on the Supplemental Questionnaire is required to be placed on the eligible list. Candidates will be ranked by final score. Note: Only those applicants meeting the minimum qualifications will be notified of the exact date, time and place for examinations. Meeting minimum qualifications does not guarantee advancement. Security and Clearance
Transportation Security Administration (TSA) Security Clearance: Candidates are required to undergo a criminal history check, FBI fingerprints, and Security Threat Assessment to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Customs Clearance (if applicable): Position requires unescorted access to the SFO Security Area. An application for a Customs Access Seal may be submitted after employment begins. Per Civil Service rules, applicants must maintain qualifications. Customs Access Seal requirements are in CFR, Title 19, Part 122, Sections 181 or 189. Additional Information
Eligible List/Score Report: A confidential eligible list will be created for certification. The list remains six months and may be extended. Certification: The certification rule will be Rule of the List. Department may require additional selection procedures. Terms of Announcement and Appeal Rights: See the civil service rules; corrections may be posted on the careers website. Other Information and Links: Information about the hiring process, conviction history, benefits, equal opportunity, and more. How to Apply
Applications are accepted online. Visit the online application portal and follow instructions. Select the “I’m Interested” button to begin. Applicants should ensure their email address is accurate and that CCSF mail is allowed through spam filters. Recruiter Information: for questions, contact the analyst at sandra.aguayo@flysfo.com. The City and County of San Francisco encourages women, minorities and persons with disabilities to apply.
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ITT Project Management & Delivery Director Under the administrative direction of the Chief Digital Transformation Officer (CDTO), the Information Technology and Telecommunications (ITT) Project Management and Delivery Director will provide strategic oversight and direction for every technology project, change, and product to ensure continuous improvement to the End-user Experience. They will oversee the portfolio of projects and technology services for priorities that span across the Airport as well as help ensure the successful delivery of complex, multi-faceted projects involving internal/external resources, cross-functional teams, and a variety of project funding sources. Responsibilities
Oversee and manage the delivery of ITT technology projects that advance airport strategic goals, including operational efficiency, non-airline revenue growth, enhanced passenger experience, and support for capital improvement initiatives. Lead the strategic direction of Airport Technology to ensure all projects are aligned with organizational priorities and executed successfully. Direct Managers that support the day-to-day IT operations, ensuring projects are delivered on time, within budget, and meet defined quality standards through the use of performance metrics and continuous improvement frameworks. Provide strategic oversight of ITT project management and delivery, ensuring alignment with airport goals while maximizing budgetary efficiency and economic impact. Lead the planning and execution of technology initiatives that enhance operational performance, increase non-airline revenue, and elevate the passenger experience. Implement governance frameworks and performance metrics to ensure fiscal accountability, cost containment, and return on investment across the ITT portfolio. Optimize capital and operational expenditures by leveraging scalable technologies such as smart infrastructure, IoT, and cloud platforms, reducing long-term maintenance costs and improving service delivery. Establish and formalize governance, project and portfolio management, and service delivery management. This includes implementing a portfolio tool that includes a central repository of technology projects, executive dashboards, systems to manage technology change, performance metrics, and training curriculums. Implement governance structures to ensure transparency, accountability, and alignment with public sector mandates. Collaborate closely with cross-functional project teams, internal clients, and external stakeholders to define objectives, develop comprehensive project plans, and allocate resources effectively. Leverage emerging technologies such as smart infrastructure, passenger analytics, IoT, and cloud-based platforms to modernize airport systems, improve service delivery, and support data-driven decision-making. Provide strategic leadership in developing and implementing transparent, citizen-focused frameworks for prioritizing ITT initiatives and optimizing resource utilization across the public sector enterprise. Champion continuous improvement in project intake, evaluation, and work request processes to ensure alignment with agency mandates and public service goals. Oversee cross-functional resource planning and budget stewardship to drive operational excellence, fiscal responsibility, and equitable service delivery across the ITT portfolio. Provide visionary leadership for the ITT Project and Delivery function, driving the successful execution of complex, multi-agency technology initiatives that advance public service outcomes. Act as a catalyst for organizational change by aligning project delivery with strategic priorities, policy mandates, and community needs—ensuring every initiative contributes to a more responsive, efficient, and equitable government. Direct and lead enterprise-level product analysis for technologies delivered across the public sector ITT portfolio. Develop and maintain strategic roadmaps for system implementations, and upgrades to ensure financial investments are optimized and aligned with industry standards, vendor product lifecycles, and long-term agency objectives. Drive informed decision-making by evaluating technology performance, sustainability, and future readiness, ensuring that solutions support mission-critical outcomes and deliver measurable public value. Lead cross-functional teams through the full lifecycle of digital transformation programs, applying rigorous governance, agile delivery methodologies, and stakeholder-centric planning. Facilitate strategic decision-making and consensus-building across executive leadership, enabling timely, data-informed choices that balance innovation with accountability. Strive for continuous service delivery improvement by conducting surveys, interviewing stakeholders, and providing qualitative and quantitative analysis. Foster a culture of innovation and excellence by encouraging problem-solving, questioning norms, and supporting new ideas in a safe environment. Lead the continued advancement of growth maturity of Project Management and Delivery function and personnel. Perform other functions outlined in 0941 Manager VI (0941). Minimum Qualifications
Education Possession of a Bachelor’s degree from an accredited college or university in Business Administration, Engineering, Strategic Planning, Project Management or other closely related program; Experience Six (6) years of managerial experience in project management, change management, risk management, or a closely related field, all of which must include supervisory experience. Substitution Education Substitution: Additional qualifying experience as described above may be substituted for the education requirement on a year-for-year basis up to two (2) years. One year of work experience is equal to 30 semester units or 45 quarter units. One year of full-time employment is equivalent to 2000 hours. Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment. Note:
Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. Desirable Qualifications: Possession of a Project Management Professional (PMP) certification or Program Management Professional (PgMP) certification or a similar certification from a recognized industry organization such as the Project Management Institute (PMI). Experience managing large technology projects, preferably in the aviation industry. Experience managing strategic planning, innovation and/or change management projects, preferably in aviation and/or technology environment. Public sector experience in change management, technology implementation, risk management, including risk assessments, enterprise risk management, and/or controlled self-assessment. Demonstrated experience building a team and service model to deliver strategic planning, innovation, change and risk management projects and initiatives in a public sector environment. Demonstrated strong analytical, planning, organizational and presentation skills and abilities. Strong verbal and written communication skills. Experience working in a large utility with significant capital investment. Advanced experience with Microsoft Office desktop applications (i.e., Excel, Word and PowerPoint). Verification
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at the San Francisco Department of Human Resources site. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. Selection Procedures
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following: Supplemental Questionnaire Evaluation (Weight: 100%)
- Candidates who meet the minimum qualifications will be sent a Supplemental Questionnaire. The Questionnaire measures knowledge, skills and abilities required for this position. All candidates’ responses are subject to verification. Relevant experience, education and/or training must be included in responses to be reviewed. A passing score on the Supplemental Questionnaire is required to be placed on the eligible list. Candidates will be ranked by final score. Note: Only those applicants meeting the minimum qualifications will be notified of the exact date, time and place for examinations. Meeting minimum qualifications does not guarantee advancement. Security and Clearance
Transportation Security Administration (TSA) Security Clearance: Candidates are required to undergo a criminal history check, FBI fingerprints, and Security Threat Assessment to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Customs Clearance (if applicable): Position requires unescorted access to the SFO Security Area. An application for a Customs Access Seal may be submitted after employment begins. Per Civil Service rules, applicants must maintain qualifications. Customs Access Seal requirements are in CFR, Title 19, Part 122, Sections 181 or 189. Additional Information
Eligible List/Score Report: A confidential eligible list will be created for certification. The list remains six months and may be extended. Certification: The certification rule will be Rule of the List. Department may require additional selection procedures. Terms of Announcement and Appeal Rights: See the civil service rules; corrections may be posted on the careers website. Other Information and Links: Information about the hiring process, conviction history, benefits, equal opportunity, and more. How to Apply
Applications are accepted online. Visit the online application portal and follow instructions. Select the “I’m Interested” button to begin. Applicants should ensure their email address is accurate and that CCSF mail is allowed through spam filters. Recruiter Information: for questions, contact the analyst at sandra.aguayo@flysfo.com. The City and County of San Francisco encourages women, minorities and persons with disabilities to apply.
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