Ramp
Customer Activation Manager | Strategic Enterprise
Ramp, Washington, District of Columbia, us, 20022
Overview
Customer Activation Manager | Strategic Enterprise at Ramp. This role focuses on implementing Ramp’s products for newly closed customers and helping to refine Ramp’s activation methodology for strategic customers. What You’ll Do
Project manage the thorough and complete implementation and onboarding of new Ramp Strategic Enterprise customers Execute program management for successful launches of the Ramp platform across top-tier accounts in partnership with Ramp’s Account Executive, Technical Consulting, Product, and Engineering teams Act as a strategic consultant and extension of your customers’ team as you guide them through Ramp setup and best practices Work with customers to deeply understand their current workflow, pain points, and priorities, and showcase tailored solutions to solve those Drive initial product utilization and revenue for Ramp by ensuring there are no unnecessary delays in the implementation process, and continuing to sell the customer on why implementing Ramp is a high-value initiative Become an expert in the full range of integration and configuration options for Ramp’s suite of products Assist customers with change management, and help run custom trainings for their organizations Partner closely with the product team to ensure customer feedback is reviewed and prioritized. Help facilitate product workshops as necessary Balance priorities and multiple tasks supporting implementation, follow-up, cross-functional collaboration, and proactive outreach What You’ll Need
Minimum 10+ years of experience in implementation, activation, or customer success in a B2B organization Experience managing strategic enterprise customer relationships with numerous stakeholders Experience running complex technology transformation projects with multiple workstreams, leveraging exceptional project management and time management skills Excellent verbal and written communication skills, with the ability to conduct deep discovery to understand true needs, and manage customer expectations and potential concerns Proven track record of ability to work with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed Ability to anticipate customers’ needs and position product solutions accordingly High adaptability and ability to thrive in a fast-paced environment Nice to Haves
Bachelor’s degree from an accredited university Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA) Experience implementing a nascent product to an Enterprise Experience at a high-growth startup Compensation
Base pay range: $139,300.00/yr - $263,900.00/yr For candidates located in NYC or SF, the pay range for this role is $154,700- $263,900. For candidates located in all other locations, the pay range for this role is $139,300- $237,500. Benefits (for U.S.-based Full-time Employees)
100% medical, dental & vision insurance coverage for you Partially covered for your dependents One Medical annual membership 401k (including employer match on contributions made while employed by Ramp) Flexible PTO Fertility HRA (up to $5,000 per year) WFH stipend to support your home office needs Wellness stipend Parental Leave Relocation support to NYC or SF (as needed) Pet insurance Other Notices
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Ramp Applicant Privacy Notice For candidates located in NYC or SF, the pay range for this role is $154,700- $263,900. For candidates located in all other locations, the pay range for this role is $139,300- $237,500. Referrals increase your chances of interviewing at Ramp by 2x
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Customer Activation Manager | Strategic Enterprise at Ramp. This role focuses on implementing Ramp’s products for newly closed customers and helping to refine Ramp’s activation methodology for strategic customers. What You’ll Do
Project manage the thorough and complete implementation and onboarding of new Ramp Strategic Enterprise customers Execute program management for successful launches of the Ramp platform across top-tier accounts in partnership with Ramp’s Account Executive, Technical Consulting, Product, and Engineering teams Act as a strategic consultant and extension of your customers’ team as you guide them through Ramp setup and best practices Work with customers to deeply understand their current workflow, pain points, and priorities, and showcase tailored solutions to solve those Drive initial product utilization and revenue for Ramp by ensuring there are no unnecessary delays in the implementation process, and continuing to sell the customer on why implementing Ramp is a high-value initiative Become an expert in the full range of integration and configuration options for Ramp’s suite of products Assist customers with change management, and help run custom trainings for their organizations Partner closely with the product team to ensure customer feedback is reviewed and prioritized. Help facilitate product workshops as necessary Balance priorities and multiple tasks supporting implementation, follow-up, cross-functional collaboration, and proactive outreach What You’ll Need
Minimum 10+ years of experience in implementation, activation, or customer success in a B2B organization Experience managing strategic enterprise customer relationships with numerous stakeholders Experience running complex technology transformation projects with multiple workstreams, leveraging exceptional project management and time management skills Excellent verbal and written communication skills, with the ability to conduct deep discovery to understand true needs, and manage customer expectations and potential concerns Proven track record of ability to work with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed Ability to anticipate customers’ needs and position product solutions accordingly High adaptability and ability to thrive in a fast-paced environment Nice to Haves
Bachelor’s degree from an accredited university Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA) Experience implementing a nascent product to an Enterprise Experience at a high-growth startup Compensation
Base pay range: $139,300.00/yr - $263,900.00/yr For candidates located in NYC or SF, the pay range for this role is $154,700- $263,900. For candidates located in all other locations, the pay range for this role is $139,300- $237,500. Benefits (for U.S.-based Full-time Employees)
100% medical, dental & vision insurance coverage for you Partially covered for your dependents One Medical annual membership 401k (including employer match on contributions made while employed by Ramp) Flexible PTO Fertility HRA (up to $5,000 per year) WFH stipend to support your home office needs Wellness stipend Parental Leave Relocation support to NYC or SF (as needed) Pet insurance Other Notices
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Ramp Applicant Privacy Notice For candidates located in NYC or SF, the pay range for this role is $154,700- $263,900. For candidates located in all other locations, the pay range for this role is $139,300- $237,500. Referrals increase your chances of interviewing at Ramp by 2x
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