Ramp
Overview
Customer Activation Manager | Enterprise at Ramp. This range is provided by Ramp. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$115,000.00/yr - $212,500.00/yr About Ramp
At Ramp, we’re rethinking how modern finance teams function in the age of AI. Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. Ramp enables teams to reclaim their time and reinvest in what matters. Over 40,000 businesses have saved $10B and 27.5M hours with Ramp. Ramp supports the fastest-growing corporate card and bill payment platform in America, powers over $80 billion in annual purchases, and has been recognized by multiple industry outlets. About the role: Customer Activation Managers at Ramp strive to deliver value to our customers and revenue for our business by implementing Ramp’s products for newly-closed customers. You will help build and refine Ramp’s Customer Activation organization and define the customer strategy that fuels growth. What You’ll Do
Project manage thorough and complete implementation and onboarding of new Ramp Enterprise customers Execute successful launches of the Ramp platform across Enterprise accounts in partnership with Account Executive and Technical Consulting teams Act as a strategic consultant and extension of your customers’ team as you guide them through Ramp setup and best practices Work with customers to deeply understand their current workflow, pain points and priorities, and showcase tailored solutions Drive initial product utilization and revenue by ensuring there are no unnecessary delays in the implementation process, and continuing to demonstrate Ramp’s value Become an expert in the full range of integration and configuration options for Ramp’s suite of products Assist customers with change management and run custom trainings for their organizations Partner with the product team to ensure customer feedback is reviewed and prioritized; help facilitate product workshops as necessary Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach What You’ll Need
Minimum 7 years of experience in customer success, activation, implementations, or sales in a B2B organization Experience managing enterprise customer relationships with multiple stakeholders Experience running complex implementation projects with multiple workstreams and strong project/time management skills Excellent verbal and written communication skills with the ability to conduct deep discovery and manage expectations Proven ability to work with Product and Engineering to share feedback, troubleshoot, and ideate workarounds Proven track record of exceeding quota or outperforming targets Ability to anticipate customers’ needs and position product solutions accordingly High adaptability and ability to thrive in a fast-paced environment Nice to Haves
Bachelor’s degree from an accredited university Experience with Accounting Software (e.g., Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA) Experience implementing a nascent product to Enterprise customers Experience with financial services sales Experience at a high-growth startup Location pay notes:
For candidates located in NYC or SF, the pay range is $128,000 - $212,500. For other locations, the pay range is $115,000 - $191,500. Benefits (for U.S.-based Full-time Employees)
100% medical, dental & vision insurance coverage Dependent coverage is partially covered One Medical annual membership 401k with employer match Flexible PTO Fertility HRA (up to $5,000 per year) WFH stipend for home office needs Wellness stipend Parental Leave Relocation support to NYC or SF (as needed) Pet insurance Referral instructions: If you are being referred for the role, please contact that person to apply on your behalf. Other notices: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records. Seniority level
Mid-Senior level Employment type
Full-time Job function
Marketing and Sales
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Customer Activation Manager | Enterprise at Ramp. This range is provided by Ramp. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$115,000.00/yr - $212,500.00/yr About Ramp
At Ramp, we’re rethinking how modern finance teams function in the age of AI. Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. Ramp enables teams to reclaim their time and reinvest in what matters. Over 40,000 businesses have saved $10B and 27.5M hours with Ramp. Ramp supports the fastest-growing corporate card and bill payment platform in America, powers over $80 billion in annual purchases, and has been recognized by multiple industry outlets. About the role: Customer Activation Managers at Ramp strive to deliver value to our customers and revenue for our business by implementing Ramp’s products for newly-closed customers. You will help build and refine Ramp’s Customer Activation organization and define the customer strategy that fuels growth. What You’ll Do
Project manage thorough and complete implementation and onboarding of new Ramp Enterprise customers Execute successful launches of the Ramp platform across Enterprise accounts in partnership with Account Executive and Technical Consulting teams Act as a strategic consultant and extension of your customers’ team as you guide them through Ramp setup and best practices Work with customers to deeply understand their current workflow, pain points and priorities, and showcase tailored solutions Drive initial product utilization and revenue by ensuring there are no unnecessary delays in the implementation process, and continuing to demonstrate Ramp’s value Become an expert in the full range of integration and configuration options for Ramp’s suite of products Assist customers with change management and run custom trainings for their organizations Partner with the product team to ensure customer feedback is reviewed and prioritized; help facilitate product workshops as necessary Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach What You’ll Need
Minimum 7 years of experience in customer success, activation, implementations, or sales in a B2B organization Experience managing enterprise customer relationships with multiple stakeholders Experience running complex implementation projects with multiple workstreams and strong project/time management skills Excellent verbal and written communication skills with the ability to conduct deep discovery and manage expectations Proven ability to work with Product and Engineering to share feedback, troubleshoot, and ideate workarounds Proven track record of exceeding quota or outperforming targets Ability to anticipate customers’ needs and position product solutions accordingly High adaptability and ability to thrive in a fast-paced environment Nice to Haves
Bachelor’s degree from an accredited university Experience with Accounting Software (e.g., Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA) Experience implementing a nascent product to Enterprise customers Experience with financial services sales Experience at a high-growth startup Location pay notes:
For candidates located in NYC or SF, the pay range is $128,000 - $212,500. For other locations, the pay range is $115,000 - $191,500. Benefits (for U.S.-based Full-time Employees)
100% medical, dental & vision insurance coverage Dependent coverage is partially covered One Medical annual membership 401k with employer match Flexible PTO Fertility HRA (up to $5,000 per year) WFH stipend for home office needs Wellness stipend Parental Leave Relocation support to NYC or SF (as needed) Pet insurance Referral instructions: If you are being referred for the role, please contact that person to apply on your behalf. Other notices: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records. Seniority level
Mid-Senior level Employment type
Full-time Job function
Marketing and Sales
#J-18808-Ljbffr